FrontierVille: Getting the runaround from Tech Support

[Rooney W]

I was a victim of the reforesting glitch and had to repurchase 15 oak and 15 pine trees, as per Sugar Monkey's request, to see if Tech Support had fixed the glitch. I did and found the glitch was fixed, but now, trying to get a refund for the 10,000 coins is a mess. Similarly, while the new update went through on January 23 and I lost 3 geese, 73 light snacks and 10 breakfasts from my inventory, Sugar Monkey told me in another thread to submit a ticket to get them replaced. I have submitted tickets on both and am only getting the runaround from them. They replaced the trees, but those are worthless because I already repurchased them and completed the task. I need my coins back. I have submitted 2 different tickets and somehow they have been combined into one and all I am getting is the runaround from them about why they can't help me. Is anyone else having this kind of trouble with Tech Support? I had hoped to buy horseshoes to use for some of the 4th of July items, but with this kind of customer service, I am scared to put any money into this game.

[ApplePowerPC]

I have sent quite a lot of 'tickets' for support over the last 4 months and have not gotten any resolution whatsoever! All they do is sending me an automated response and that's it. I've lost coins (horseshoes) that were purchased, energy, pie pieces, logs, buildings, and animals. I also had 5 bears and a fox stuck on my page for 3 days. I have given up. I play while I am bored and will not give Zynga one more dime of my money.

[Adonis]

Here after seeing few posts I as well wish to add something. If it’s not money related you might as well kiss it goodbye I have said this before as far as that goes people are having a hard time getting purchased things back at this point my advice would be to move on if money wasn't spent. Consider it a hazard of playing a game that will never get out of beta. Even though, I do understand your frustration.

[Adamaris]

I lost trees yes. But Sugar Monkey asked those of us that did to repurchase them to see if their glitch was fixed. What good are 30 baby trees going to do me now? I need my coins back. They won't replace fake coins; it would require too much customer support time. I have had a few issues with glitches using farm cash/ horse shoes and support always replaces my money. I would be upset if I had to wait days to get that replaced because they were busy dealing with issues of 10,000 coins.

[MacIntel]

So far my experiences with their CS have been pretty poor. I have contacted them twice. The first time was over the horse email bug, after 6 days I received a reply that basically said, "We are sorry it took so long to reply, here's some of the stuff that's been going on with the game, respond back if this doesn't solve your trouble." It even listed the horse problem in the list, but they didn't actually bother to solve the clearly stated problem for me. I didn't bother to mail them back because I was annoyed and because a kind soul on the forums had already messaged me the appropriate link to get my horse. This second time was similar to the OP's complaint of missing food stuffs after the December 9th update. I sent in my UID the information about my snacks missing immediately after the update, and my breakfasts being gone the next morning. The reply I got two days later asked for my UID (which I'd given), while the items went missing (which I'd already stated), and screen shots of my game in full screen mode, my entire inventory, my present quests and my current quest progression, which seemed excessive and unnecessary. After spending 30 minutes taking screen shots and sending them in, I received a reply (relatively promptly, within a few hours) stating that the issue had to be escalated and I haven't heard anything since.

[RockOn]

In the last few months I have contacted Zynga about FrontierVille, Farmville and Treasure Isle. The just game I have gotten a proper customer service regarding was Treasure Isle. The representative was very nice, very helpful, I ended up with over 60 free Island cash for my trouble and the trouble was not an Island cash problem, either. You would think the similar representatives take care of all games, not just certain ones, but I have gotten crap responses from the other 2 tickets. Just generic form letters and no satisfaction.