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Thread: After renewing subscription unable to run LiveUpdate

  1. #1
    Join Date
    Oct 2010
    Posts
    158

    After renewing subscription unable to run LiveUpdate

    Recently I have renewed my Norton 360 subscription by paying several bucks. I renewed it because it was protecting my computer very well. The Liveupdate feature in Norton 360 must utilize for download updates. But while launching it the Norton indicates me that the previous definitions update occurred 37 days before. Though it seems to me that my Security program us out of date. There was no errors or warnings involved while in the update task. Can you explain me why it is indicating this? Does the new subscription yet to get update?

  2. #2
    Join Date
    Feb 2010
    Posts
    669

    Re: After renewing subscription unable to run LiveUpdate

    If the automatic update is not possible then you need to go for manual update. For that you will need to download and install the right update file according to the version of your OS. Go the Norton web site and download the right update file and install it. Then launch the Norton 360 Windows and select Manual Live update from it.

  3. #3
    Join Date
    Feb 2010
    Posts
    589

    Re: After renewing subscription unable to run LiveUpdate

    I think that the subscription is not fully occurred. Follow these steps now.
    • Open the Norton program and Click on the LiveUpdate button at the pinnacle division of the panel.
    • If the LiveUpdate is running in Express Mode, then you need to get the below one step.
    • Click Next. A small Synchronizing with Symantec server... dialog box emerges temporarily and the Symantec Renewal Center or Subscription Services window opens. There all Norton subscriptions and ending dates for that precise computer are scheduled.
    • Click Next. This will open the Renewal Center Web page.
    • There choose your country and language, and then click Go!
    • Go after the Web page directions to buy a subscription restoration.

  4. #4
    Join Date
    Feb 2010
    Posts
    763

    Re: After renewing subscription unable to run LiveUpdate

    If you are using earlier version of Norton then this solution would be to take out the program with the Norton Removal Tool, and then reinstall it.
    • Backup Identity secure data (Settings -> Identity Protection -> Backup)
    • Download most up-to-date Norton 360 installer from the Norton Update Center
    • Get Norton Removal Tool:
    • Take out the internet connection.
    • Get rid of Norton 360 either from Start Menu or from Control Panel > Add or Remove programs
    • Restart the system
    • Run the Norton Removal Tool and again restart.
    • Install the freshly downloaded Norton 360.
    • Formulate the internet connection again.
    • Trigger Norton 360 v4 with the similar key of the previous version.
    • Scuttle Live Update awaiting you obtains no fresh updates
    • Restore previously backed-up Identity Safe data by going through Settings ->Identity Protection -> Restore.

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