Windows XP, Office 2003 sp3, Compatibility Pack. We have one user who is unable to open xlsx files even though the compatibility pack is installed. She first gets an error that says the file type is not a recognized format. THEN the file opens in excel, but the characters are all "garbage". She is able to open any other 2007 file - both Word and Powerpoint are functioning as expected. Other people can open the same files that she is unable to. It's not limited to a particular file - no xlsx files open for her. She doesn't have this problem on other PC's. We haven't yet verified, but it seems likely, that anyone else working on her PC would have the same problem. If at all possible we'd like to avoid a re-maging.
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