KB960353

[antioch]

WIN XP SP3 - up to date with all security etc.

MS are keen to offer this update, via yellow shield, for Silverlight, which
I did not realise was on my computer. Well it is - created 11 Feb 2009 - I
have checked in SysRestore, where I always note any added software, just in
case, and there is no record of this installation - unless it comes with MS
Office or something.

I have gone to MS DL Center where I get all updates and a search has proved
negative - including a search in MS Silverlight updates itself.

I have also searched the whole MS site itself and cannot find it.
The link in the yellow shield Auto Updates sends me to help and support -
search in there was negative also.

Yet the link to the other update in AutoUpdates sends me to the page to get
the DL for 967715 with no problem.

This not the first time I have not found an update in DL Center.
Perhaps I am looking in the wrong place???

[T.Miller]

Automatic Updates has downloaded this update but it has failed to install 4
times. Twice with auto update and twice at Windows Update site. I have
Silverlight installed and cannot uninstall it. I get a fatal error. What am I
supposed to do to solve this problem?
--
T. Miller

[PA Bear [MS MVP]]

Check out the below link

http://support.microsoft.com/kb/960353 it's not available as a separate
download in DownloadCenter (and it's *not* the first or only one, that
isn't), but in case you really want to download it manually, here you go:
http://catalog.update.microsoft.com/....aspx?q=960353
which needs to be opened in Internet Explorer.

[TaurArian]

How to manually clean up a broken Silverlight installation
http://blogs.msdn.com/rpomeroy/archi...tallation.aspx

This happened to me too. It also happened at the last Silverlight update. In
my case, the problem was with the Quicken PDF printer. Quicken uses an Amyuni
PDF driver as can be seen by examining the printers. The problem is that
Silverlight tries to reinstall these and Quicken's install gives an error
that the printer name is unacceptable. You can see this if you install the
update and then look at the logfile in "Program
Files/Quicken/PDFDrv/Install.log" or wherever you installed Quicken. The
error causes a dialog box to come up (invisibly if the update is installed on
shutdown) and since that requires an "OK" response the update does not
completely finish. It appears as successful in the Update History, but does
not appear in the "Add and Remove Programs". That is why Update keeps trying.

The only solid way I found to completely install the update was to first
uninstall Quicken, then install the update and then reinstall Quicken. This
takes a while and is a pain. since it happens every time SilverLight is
updated, i wish someone would fix this (probably on the Quicken end of
things).

Alternatively, one can go to the Microsoft Windows Update page, select
Custom updates, and then, when the list appears, deselect KB960353
Silverlight and also check the box that says don't load the update again.
That will hide it and hopefully it won't try again. The Quicken PDF driver
code will have been updated as you can see from the dates in the Quicken
PDFDrv folder. I don't know if Silverlight itself got updated but i wouldn't
be surprised if it had.

The link to the Quicken PDF directory is from the registry where it uses the
inf file to start things I believe.

There is a restorePdfDriver.bat file that simply sets up the printer again
using the drivers and install exe in the folder. When I ran that I could see
from the log file that the printer install worked. But it does not seem to
work when running from under the update installation.

I imagine that someone could write an install.exe file to do nothing and
temporarily put it in place of the one in the PDFDrv folder. Then perhaps the
update would work. After that one could run the retore bat file to get the
Quickn PDF printer back to good shape. This is just a theory and it would
still be a manual fix.

[Antioch]

Thank you for the link PA.
I still cannot find out/remember why or how this Silverlight was installed a
few weeks ago - I keep kidding myself that senility is not creeping in, but
it must be using the back door.
I have checked the hidden folder in WU Home, and I see that another update
for Silverlight had been hidden - so I did not need/want it before.
At the moment I am trying to figure out if I want/ need this software, by
reading the site info.

Rgds
Antioch

[Wolfy]

You must work for the Government or Microsoft (yeah..joke here) as your
answer may be totally truthful, but contains absolutely NO relevant
information..... All i get from your link is yet ANOTHER list of folks who
cant get this crap to work..... How about a FIX and a STRAIGHT answer
instead of some BS link to another list of BS answers??? HMMMMM....

BTW.. Tell Bill I said hey... met him in CLT when he came down

Wolfy

[T.Miller]

The link was of no help whatsoever. I found people having the same problem
and they found no solution either. I restored my computer to the day before
the update and went to Microsoft Update site and chose to "Hide" the
Silverlight update. THAT solved my problem. I don't want updates that DON'T
WORK!
Thanks,
T. Miller

[T.Miller]

YES!!
I used the WINDOWS INSTALLER CLEAN UP UTILITY a second time, reading the
readme file carefully and it worked! My old version of Silverlight is GONE!
I'm going to wait a few days and try to install the newest version.
Hopefully, all will go well.

[Ghostown]

Still unable to get Silverlite to work. (Running XP on HP Media center PC
m7664x)The fix was to uninstall the old silverlite, and install the new. I
was only able to get one part of the old to uninstall. Now no joy. Unable
to reinstall the new edition, or uninstall the old.

[TaurArian]

I assume you also read this:
How to manually clean up a broken Silverlight installation
http://blogs.msdn.com/rpomeroy/archi...tallation.aspx

Rather than complain about others, post your solution to the problem.

[awgie]

Silverlight is used extensively throughout Microsoft's various sites, as well as on other sites, such as NBC.com for viewing videos and other interactive content.

Maybe it's just me, but if you've got software on your computer that you didn't even realize was installed, and you think you're up to date with all security, I think you need to re-evaluate your security settings. If you haven't compromised your security by changing the settings, Windows should alert you that someone or something wants to install Silverlight, and you would have to respond.

And if you have lowered your security to a level at which a program can be installed without your knowledge, you may soon have bigger problems than not being able to locate an update for manual download.

[Antioch]

Had this been software from anywhere else, concern would have been greater,
though that does not mean I trust everything MS hands out. My security
settings are OK.
As I said before, I cannot believe that it could have loaded without my
knowledge and agreement, so it has to be senility, considering its arrival
was shortly before its discovery.
Anyhow, I scanned the whole prog with AV, anti-mal etc, then uninstalled.

For the moment, no adverse effects.