snmp service is not stopable

[OM]

Hi,

I have snmp service configured to receive/send snmp packet to a
specified server. Every now and then, the service crashes and I was
unable to restart the service. The only way to get the service running
again is to reboot the server.

The following is from the event viewer.

Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Date: 5/18/2008
Time: 9:27:14 AM
User: N/A
Computer: server
Description:
Faulting application snmp.exe, version 5.2.3790.3959, faulting module
ntdll.dll, version 5.2.3790.3959, fault address 0x000417b1.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 73 6e 6d ure snm
0018: 70 2e 65 78 65 20 35 2e p.exe 5.
0020: 32 2e 33 37 39 30 2e 33 2.3790.3
0028: 39 35 39 20 69 6e 20 6e 959 in n
0030: 74 64 6c 6c 2e 64 6c 6c tdll.dll
0038: 20 35 2e 32 2e 33 37 39 5.2.379
0040: 30 2e 33 39 35 39 20 61 0.3959 a
0048: 74 20 6f 66 66 73 65 74 t offset
0050: 20 30 30 30 34 31 37 62 000417b
0058: 31 1

Any idea? Thanks

[Rich]

is your server fully patched? does it say why you can't restart the service?

[OM]

The server is fully patched. When the snmp service hang, I will not be
able to stop or restart the service. The status (on the services.msc)
would show stopping, but it never finish the stop action. I tried using
SC to stop it from the command line and it is not successfully. The only
solution is to restart the computer.

[Cody]

Any luck? I'm having the same problem on my 2k3 server. I have snmp enabled
because I'm using Dell's IT Assistant and Server Administrator.

[OM]

No, I am also using the Dell IT assistant (on another box) and server
administrator. I am waiting for the next scheduled restart to clear the
state of the snmp service. I am also having similar problem on my other
Dell server which has the snmp service configured.

I resolved it. Bug with the Server Administrator version. I installed version
5.4.0.1 which addressed this exact issue.

[Ben Cohee]

I do not have a fix for the snmp hanging, but you do not have to reboot the server to get the snmp service running again.

Taskmanager -> Processes tab -> End Process for snmp.exe

This will allow you to restart the snmp service.

[gfangonil]

Just make sure you select 'show all users' in Task Manager. Thanks for the tip no need to reboot.