connection to xml.freecause.com:443

**Kaarunya** · 01-12-2010

I ma getting a error message on, which is as:

connection to xml.freecause.com:443.

**johnson22** · 01-12-2010

Determine the Cause of the Problem
One possible cause of this error is that an intermediate device, such as a router or a firewall, is blocking TCP port 443 requests to the server.

Make an SSL Request to the Server
To isolate this as a possible cause, first make sure that an SSL request to the server on the server is successful. After you install the SSL certificate, you can make an SSL request to the server by using the browser on the server (that is, connect to https://www.commonnameonthecertificate.com by using the browser on the Web server).

**johnson22** · 01-12-2010

Find the Blocking Intermediate Device
If you can connect to the server, follow these steps to confirm that an intermediate device is blocking the SSL traffic:

1. On the Web server, open a command prompt and use the Microsoft TCP/IP Tracert utility to connect to a known Web server on the Internet that has an SSL certificate installed (such as www.microsoft.com). This shows all of the "hops" between the Web server and the destination server.

The -d switch tells Tracert not to map IP addresses to host names.

Code:

tracert www.microsoft.com -d
  1    20 ms    10 ms    10 ms  24.25.66.1
  2   <10 ms    10 ms    10 ms  24.93.65.149
  3   <10 ms    10 ms   <10 ms  24.93.66.145
  4   <10 ms    10 ms    10 ms  24.93.66.178
  5    20 ms    20 ms    20 ms  64.240.245.81
  6    20 ms    20 ms    20 ms  208.30.202.5
  7    20 ms    20 ms    20 ms  144.232.8.229
  8    40 ms    30 ms    30 ms  144.232.18.33
  9    40 ms    30 ms    40 ms  144.232.26.1
 10    40 ms    30 ms    30 ms  144.232.26.6
 11    80 ms    71 ms    70 ms  144.232.18.49
 12    70 ms    70 ms    70 ms  144.232.6.89

2. When you have obtained this information, use the Microsoft TCP/IP Telnet utility to determine which router is blocking the SSL traffic. First, try to telnet to port 443 on the first hop that is reported from the Tracert output.

For example, telnet to each hop that is listed in the Tracert output:

Code:

telnet 24.93.65.149 443

When a connection is made to a listening SSL port, the telnet session shows a blank flashing cursor, as if the server is waiting for input. After several seconds, or if you press any keys, the telnet client displays the following:

Code:

Connection to host lost.

A connection to a server that is not listening on SSL immediately returns the following message:

Code:

Could not open a connection to host on port 443 : Connect failed

3. Continue this process for each item on the Tracert list until you have determined the first intermediate device that is blocking SSL connections. After you find that device, work with the administrator of that device to correct this issue, and then try to connect to the site from the Internet.