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Thread: WM Player 11 on Vista Business Will Not Play wmv's; IE7 crashes.

  1. #1
    Bishop772 Guest

    WM Player 11 on Vista Business Will Not Play wmv's; IE7 crashes.

    Windows Media Player 11 on Vista Business will not play wmv's (from hard
    disk or streaming), Media Player opens, cursor spins, then nothing, no error
    message, no audio, no video. IE7 crashes when trying to play an embedded
    media player movie on a website, for instance cbsnews.com, cbs.com/innertube
    show.

    Please advise.

  2. #2
    ChrisEvans Guest

    RE: WM Player 11 on Vista Business Will Not Play wmv's; IE7 crashes.

    I'm having a similar issue. It will play WMV but they slow down near then
    end, then stop. Then it won't play any video or music files at all until
    restart.

    I can't play any video for more than 3 seconds.

  3. #3
    rpeters357 Guest

    RE: WM Player 11 on Vista Business Will Not Play wmv's; IE7 cras

    I am having same problem, have built many systems in last ten years, cannot
    figure this one out. Need help. Obvious microsoft is not going to.

  4. #4
    zachd [MSFT] Guest

    Re: WM Player 11 on Vista Business Will Not Play wmv's; IE7 cras

    What's the crash bucket number?
    http://zachd.com/pss/pss.html#bucket
    helps you look that up if you don't know how.

  5. #5
    rpeters357 Guest

    Re: WM Player 11 on Vista Business Will Not Play wmv's; IE7 cras

    C00D11D4. MSFT says no solution to this problem. Not having problem with
    audio, just the video and IE7 crashes when attempting to view any type of
    video file, mp11 will not even display default video files, black screen. Can
    anyone help? Msft won't

  6. #6
    zachd [MSFT] Guest

    Re: WM Player 11 on Vista Business Will Not Play wmv's; IE7 cras

    Who have you talked with at Microsoft? How are they aware of this... ?

    That's not a crash - that's an error code - NS_E_WMP_INVALID_REQUEST - "WMP
    cannot perform that action at this time". Are you getting a crash or a
    failure?

    If you're getting a crash, that should let you send an error report to
    Microsoft. If you do that and can provide the crash bucket number, I may be
    able to provide some insight.

    Given what you've said, your video card driver is quite suspect. DxDiag.exe
    may be a good place to check too.

  7. #7
    L1 Guest

    Re: WM Player 11 on Vista Business Will Not Play wmv's; IE7 cras

    I am having exactly the same issue on a newly installed vista home premium.
    No video, crash of ie7 when playing embedded video.
    I found the bucketID in the error:

    352401591.

    I would be very gratefull if someone could find a solution.
    This system has been sold to a customer. It is now back here in the shop
    because the customer cannot play media. If I cannot get it working vista will
    go off and I might lose a customer.

  8. #8
    L1 Guest

    Re: WM Player 11 on Vista Business Will Not Play wmv's; IE7 cras

    Found out it boiled down to an old mobo/graph driver from MS for an Intel
    board (DG965SS). Was from 06-2006 or something. Downloaded driver for vista
    from Intel from 03-2007, media playback is ok now.
    So much for updates from MS update sites for hardware. Does not work, I must
    conclude.

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