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Thread: Remote Assistance to Vista

  1. #1
    Super1 Guest

    Remote Assistance to Vista

    When I use my XP machine to offer remote assistance to a Vista machine I get
    "Automation server can't create object"

    Yes it is enabled. If Vista desn't start playing nice with remote
    assistance and XP it won't get installed on any of our systems for years.



  2. #2
    Marky P Guest

    Re: Remote Assistance to Vista

    Have you considered Remote Desktop? Obviously this isn't as easy to get onto
    your clients' PCs with, but if you can get them to open the necessary ports
    on their router you can do it into Vista/XP.

    I appreciate these are not solutions, rather workarounds, but I don't know
    what else there is to say about it.



  3. #3
    Synapse Syndrome Guest

    Re: Remote Assistance to Vista

    "Marky P" <[email protected]> wrote in message
    news:ud56A%[email protected]...
    > Have you considered Remote Desktop? Obviously this isn't as easy to get
    > onto your clients' PCs with, but if you can get them to open the necessary
    > ports on their router you can do it into Vista/XP.
    >
    > I appreciate these are not solutions, rather workarounds, but I don't know
    > what else there is to say about it.


    What about the free VirtualPC 2007? Couldn't that be a solution?

    ss.


  4. #4
    Colin Barnhorst Guest

    Re: Remote Assistance to Vista

    It should enable the helper to remote into an XP to give assistance from a
    Vista machine.

    "Synapse Syndrome" <[email protected]> wrote in message
    news:[email protected]...
    > "Marky P" <[email protected]> wrote in message
    > news:ud56A%[email protected]...
    >> Have you considered Remote Desktop? Obviously this isn't as easy to get
    >> onto your clients' PCs with, but if you can get them to open the
    >> necessary ports on their router you can do it into Vista/XP.
    >>
    >> I appreciate these are not solutions, rather workarounds, but I don't
    >> know what else there is to say about it.

    >
    > What about the free VirtualPC 2007? Couldn't that be a solution?
    >
    > ss.



  5. #5
    Drew Guest

    Re: Remote Assistance to Vista

    What?
    This is not a port/router issue. I can offer remote assistance to XP
    machines fine. Just not Vista.

    "Colin Barnhorst" wrote:

    > It should enable the helper to remote into an XP to give assistance from a
    > Vista machine.
    >
    > "Synapse Syndrome" <[email protected]> wrote in message
    > news:[email protected]...
    > > "Marky P" <[email protected]> wrote in message
    > > news:ud56A%[email protected]...
    > >> Have you considered Remote Desktop? Obviously this isn't as easy to get
    > >> onto your clients' PCs with, but if you can get them to open the
    > >> necessary ports on their router you can do it into Vista/XP.
    > >>
    > >> I appreciate these are not solutions, rather workarounds, but I don't
    > >> know what else there is to say about it.

    > >
    > > What about the free VirtualPC 2007? Couldn't that be a solution?
    > >
    > > ss.

    >


  6. #6
    Jane C Guest

    Re: Remote Assistance to Vista

    On the Vista machines, go to Control Panel\System and Maintenance\System, on
    the left is Remote Settings. Check the box to allow remote assistance
    connections to this computer. Remote desktop permissions are also there.
    The Vista machines will need the exceptions checked in the firewall settings
    too.

    --
    Jane, not plain ;) 64 bit enabled :-)
    Batteries not included. Braincell on vacation ;-)
    "Drew" <[email protected]> wrote in message
    news:[email protected]...
    > What?
    > This is not a port/router issue. I can offer remote assistance to XP
    > machines fine. Just not Vista.
    >
    > "Colin Barnhorst" wrote:
    >
    >> It should enable the helper to remote into an XP to give assistance from
    >> a
    >> Vista machine.
    >>
    >> "Synapse Syndrome" <[email protected]> wrote in
    >> message
    >> news:[email protected]...
    >> > "Marky P" <[email protected]> wrote in message
    >> > news:ud56A%[email protected]...
    >> >> Have you considered Remote Desktop? Obviously this isn't as easy to
    >> >> get
    >> >> onto your clients' PCs with, but if you can get them to open the
    >> >> necessary ports on their router you can do it into Vista/XP.
    >> >>
    >> >> I appreciate these are not solutions, rather workarounds, but I don't
    >> >> know what else there is to say about it.
    >> >
    >> > What about the free VirtualPC 2007? Couldn't that be a solution?
    >> >
    >> > ss.

    >>



  7. #7
    Drew Guest

    Re: Remote Assistance to Vista

    This has been done already. no go. Any other ideas?

    Are there others that can offer remote assistance from XP to Vista and vice
    versa?

    "Jane C" wrote:

    > On the Vista machines, go to Control Panel\System and Maintenance\System, on
    > the left is Remote Settings. Check the box to allow remote assistance
    > connections to this computer. Remote desktop permissions are also there.
    > The Vista machines will need the exceptions checked in the firewall settings
    > too.
    >
    > --
    > Jane, not plain ;) 64 bit enabled :-)
    > Batteries not included. Braincell on vacation ;-)
    > "Drew" <[email protected]> wrote in message
    > news:[email protected]...
    > > What?
    > > This is not a port/router issue. I can offer remote assistance to XP
    > > machines fine. Just not Vista.
    > >
    > > "Colin Barnhorst" wrote:
    > >
    > >> It should enable the helper to remote into an XP to give assistance from
    > >> a
    > >> Vista machine.
    > >>
    > >> "Synapse Syndrome" <[email protected]> wrote in
    > >> message
    > >> news:[email protected]...
    > >> > "Marky P" <[email protected]> wrote in message
    > >> > news:ud56A%[email protected]...
    > >> >> Have you considered Remote Desktop? Obviously this isn't as easy to
    > >> >> get
    > >> >> onto your clients' PCs with, but if you can get them to open the
    > >> >> necessary ports on their router you can do it into Vista/XP.
    > >> >>
    > >> >> I appreciate these are not solutions, rather workarounds, but I don't
    > >> >> know what else there is to say about it.
    > >> >
    > >> > What about the free VirtualPC 2007? Couldn't that be a solution?
    > >> >
    > >> > ss.
    > >>

    >


  8. #8
    bassie`` Guest

    Re: Remote Assistance to Vista


    Hi there well it's quite simple, Longhorn and Vista both have a new
    authentication method for terminal service connections called *Network
    Level Authentication,* as you can read here
    '_http://www.tweakvista.eu/show_tweak.php?tweak=114_'
    (http://www.tweakvista.eu/show_tweak.php?tweak=114)
    just upgrade your XP SP2 box to the new RDP service, and off you
    go...

    Just tested it and it works fine here :)


    --
    bassie``
    ------------------------------------------------------------------------
    bassie``'s Profile: http://www.64bit-world.com/forums/member.php?u=3764
    View this thread: http://www.64bit-world.com/forums/sh...ad.php?t=60646


  9. #9
    Nick Guest

    RE: Remote Assistance to Vista

    We get the same error. It is very hard to consider adopting Vista when SMS
    Remote Control *AND* Remote Assistance do not work. Does Microsoft want
    corporate users to use VNC or other open source alternatives?

    I'd appreciate a response about this, more and more searches are returning
    back this "Automation server can't create object". I do have the latest RDP
    client installed.

    "Super1" wrote:

    > When I use my XP machine to offer remote assistance to a Vista machine I get
    > "Automation server can't create object"
    >
    > Yes it is enabled. If Vista desn't start playing nice with remote
    > assistance and XP it won't get installed on any of our systems for years.
    >
    >
    >


  10. #10
    Nick Guest

    Re: Remote Assistance to Vista

    This is nice, however it does not solve the "Automation server object"...
    issue.

    "bassie``" wrote:

    >
    > Hi there well it's quite simple, Longhorn and Vista both have a new
    > authentication method for terminal service connections called *Network
    > Level Authentication,* as you can read here
    > '_http://www.tweakvista.eu/show_tweak.php?tweak=114_'
    > (http://www.tweakvista.eu/show_tweak.php?tweak=114)
    > just upgrade your XP SP2 box to the new RDP service, and off you
    > go...
    >
    > Just tested it and it works fine here :)
    >
    >
    > --
    > bassie``
    > ------------------------------------------------------------------------
    > bassie``'s Profile: http://www.64bit-world.com/forums/member.php?u=3764
    > View this thread: http://www.64bit-world.com/forums/sh...ad.php?t=60646
    >
    >


  11. #11
    Or Tsemah Guest

    Re: Remote Assistance to Vista

    Hi,
    According to microsoft, this issue will be resolved in SMS 2003 SP3 and
    hopefully with XP SP3, it is caused form the different Remote Asisstance
    programs (Sessionmgr (Part of the help system) for XP and MSRA.exe for Vista)

    "Nick" wrote:

    > This is nice, however it does not solve the "Automation server object"...
    > issue.
    >
    > "bassie``" wrote:
    >
    > >
    > > Hi there well it's quite simple, Longhorn and Vista both have a new
    > > authentication method for terminal service connections called *Network
    > > Level Authentication,* as you can read here
    > > '_http://www.tweakvista.eu/show_tweak.php?tweak=114_'
    > > (http://www.tweakvista.eu/show_tweak.php?tweak=114)
    > > just upgrade your XP SP2 box to the new RDP service, and off you
    > > go...
    > >
    > > Just tested it and it works fine here :)
    > >
    > >
    > > --
    > > bassie``
    > > ------------------------------------------------------------------------
    > > bassie``'s Profile: http://www.64bit-world.com/forums/member.php?u=3764
    > > View this thread: http://www.64bit-world.com/forums/sh...ad.php?t=60646
    > >
    > >


  12. #12
    Speakerender Guest

    Re: Remote Assistance to Vista

    Its kind of funny it would be due to the different Remote Assistance programs
    being the problem. I can Remote Assist a Vista PC from an XP device if I use
    the normal e-mail for assistance or Windows Messenger.

    The only time I get the "Automation Server Can't Create Object" is when I
    try to Remote Assistance using the "Offer Remote Assistance" GP ('Allow only
    Vista or later connections' is disabled).
    "Or Tsemah" wrote:

    > Hi,
    > According to microsoft, this issue will be resolved in SMS 2003 SP3 and
    > hopefully with XP SP3, it is caused form the different Remote Asisstance
    > programs (Sessionmgr (Part of the help system) for XP and MSRA.exe for Vista)
    >
    > "Nick" wrote:
    >
    > > This is nice, however it does not solve the "Automation server object"...
    > > issue.
    > >



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