My account is locked out of Webhost Manager

[DanielV]

i got a serious problem guys. After some wrong attempts i am not able to login in WebHost Manager anymore. It gives me error saying "Brute force protection, this account is currently locked out.Wait for 10 minutes and try again". I just waited for half an hour and tried again but still i am not able to login. Please help me guys. What i should do here ?

[Michael Sabin]

The brute force protection in the host of the cPanel powerd Web offered by cPHulk, which prevents malicious forces to the services of the server trying to access the login password for that service to assume.This service monitors failed authentication attempts and locks out accounts after the threshold is met.

You can disbale this following those steps: WHM >> Security >> Security Center >> cPHulk Brute Force Protection. If you can not do that than login via ssh and disable cphulkd using the following command:

# /usr/local/cpanel/bin/cphulk_pam_ctl --disable

This will help you to login to WHM and double check your cphulk settings.

[Twitter]

If the lock persist even after waiting for 30 minutes than the webmaster and administrator who still login via SSH to the server as root to manually remove the exclusions through the following steps:

They need to type mysql at console in order to access the MySQL client. Now enter the following commands by pressing Enter every time:

• mysql> use cphulkd
• mysql> BACKUP TABLE `brutes` TO ‘/path/to/backup/directory’
• mysql> BACKUP TABLE `logins` TO ‘/path/to/backup/directory’

Above command will file brutes submit the main list, which is used by cPHulk closed accounts and denied IP addresses to register.Now it recommends that all blocked IP addresses and closed accounts from the system to remove, re-enabling full access.For this you need to enter the following commands:

• mysql> DELETE FROM `brutes`
• mysql> DELETE FROM `logins`

Now exit MySQL client buy entering mysql> quit at the console.If you are familiar with SQL statements, it is possible to use WHERE clause to specify login or IP address you want to just delete.

[Techno01]

If you frequently experience this problem, we recommend having your username changed to something less generic.But in anyways, when i was having the same problem this trick helps me lot. Just go with it, hope this will work for you !!!