Explorer do not get Close

**Ashton5** · 17-04-2009

Hi All!

My wife is facing a problem with her laptop which is running Vista. The problem she faces is that the internet explorer does not get closed. it worked perfectly before but since few day it does not get close while clicking on the close button.

The only way she can close is through task manager.

Can any one help with it!

**Techguru01** · 17-04-2009

You're making it sound as if it is reasonable to have a 'few' viruses on your PC.. It is not, viruses can cause damage to your files.

What virus scanner were you using?

I suggest you DOWNLOAD a program such as Adaware SE or Spybot S&D and have them remove any spyware that may be present. Note that Spyware is not the same as a virus and a trojan.

**Jackson2** · 17-04-2009

Try using Internet Explorer with no add ons.

Not sure if it's the same on Vista as it is with WindowsXP.

Go to Start / All Programs / Accessories / system tools / Internet Explorer (No Add-ons)

See if it shuts down correctly after you're done with your browsing.

Hope this was of some help

**Techno01** · 17-04-2009

Hi, Please try this troubleshooting tool, it's an easy to follow guide that should be able to help you pinpoint the problem:

LINK

Note that it has support for you if you are able to use IE on the computer with the problem, or not able to.