Originally Posted by
JJpeds
It took two days of trial and error, but this worked for me.
First shut it down your Zen with the reset button on the side.
Then:
1. turn on the player -with the bottom right side button.
2. when the creative logo appears, press and hold the "back" button, top left side, at same time you holding the "on button"
3. That should bring up some options: format, cleanup, reboot. Select cleanup, press the center button (I'm not sure this is absolutely necessary, but it's what I did). Next move down to the "reboot" option and press the center button.
4. After a short delay, the "rebuilding" progressed to the end and finished. The player then opened with nothing lost, and so far appears to be functional.
5. If that doesn't work, my guess is that you can select "format" and then reload you items. (If formatting is necessary, you can first attach the player to your computer and select the ZEN device among your computer hard drives, open it, and copy the files to a new desktop folder that you can use to reseed the player if it becomes necessary to wipe the content. (I didn't get this far because it wasn't necessary, but I think that's the option of last resort.)
Hope this helps. Good luck.
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