modem problem due to Electrical storm

[posoz]

Electrical storm turned off link lite on daughter's modem, using hands free phone on same line, telephone works fine, have changed all lines back and forth between phone line and modem line. Have reset modem -waited 15 minutes- still no link. Able to"ping" google on 10.1.1.1 but can't get connection.ISP call centre in India will call back 72 hours to Australia just thought there might some other way? Any suggestions please

[Zachary]

If I am not wrong then I am guessing that the lightning somehow broke the autoconfiguring of the ethernet port on the base station. So if you can change the cable by which the cable modem is connected to the base station would solve this issue, means, plug in a cross-over UTP cable between the cable modem and the base station and hopefully everything will be fine.

[posoz]

iS THE ETHERNET PORT ON THE BASE STATION ON MY PREMISES OR IS IT AT THE ISP?
THANKS RICK