HP Deskjet 990cxi color problem

[Lambard]

I am currently on HP Deskjet 990Cxi Professional Series printer

Whenever I take a print out in color, it gives very low quality print. I am on Windows Vista. I am unable to rectify the problem. The cartridges are new, the printer was installed and uninstalled several times, drivers updated.

Also the black and white print out is bad. In fact it appears gray rather than black.

What is the cause of this problem?

[SANDESH49]

When you say that you have installed and updated the drivers, do you mean you installed the driver supplied by HP? Also from the CD that came with the printer or from the HP site directly?

[Lambard]

Yes I downloaded all the drivers from the HP site and I installed it from my computer. Whereas for the printer, I uninstalled and reinstalled it from the HP CD which I got along with the printer.

[SANDESH49]

The driver doesn't seems to be compatible with Windows Vista. Just follow the below steps:

Installing the printer driver

Method 1: Connecting via a USB cable

When you connect the product to the computer, Windows Vista detects the hardware and automatically installs the correct driver. A notification lets you know when installation begins and when it is complete. You do not have to download any software or insert the product CD.

Method 2: Connecting via a parallel cable

1. Turn off the computer.
2. Connect the parallel cable to the computer and the printer.
3. Restart the computer, and then turn the printer on. Windows detects the printer and opens the "Found New Hardware" window.
4. Select Locate and Install Driver .

NOTE: If the User Account Control window opens, click Allow to continue.

Windows checks whether a driver is available.

• If a driver is available, follow the on-screen instructions to install the driver.
• If Windows does not locate a driver, click Cancel, and then proceed to the following steps.

5. On the Windows taskbar, click the Windows icon, and then click Control Panel .
6. Click "Hardware and Sound".

NOTE: This step is not necessary in Vista Classic View.

7. Click "Printers".
8. On the top of the Printers window, click "Add a printer". The "Add Printer" wizard opens.

NOTE: If the "User Account Control" window opens, click "Allow" to continue.

9. Click "Add a local printer", and then click "Next". The "Choose a printer port" window opens.
10. Select "Use an existing port", leave the default port of "LPT1: (Printer Port)", and then click "Next". The "Install the printer driver" window opens.
11. Click "HP" in the list of manufacturers.
12. Click your HP product in the list of printers, and then click "Next". The "Name your printer" window opens.
13. Type a name for the product in the "Printer name" box, or accept the default printer name, and then click "Next". The printer driver installs.
14. After the installation completes, click "Print a test page".
15. Click "Finish" when the test page prints, or click "Troubleshoot" if the test page does not print correctly.