Error 0x80070670 when updating office 2003

[Maarten]

Hi!

I'm trying to update my installation of Office 2003, but there are four
updates that don't want to install. These are:
- Security Update for Word 2003 (KB887979)
- Update for Outlook 2003 Junk Email Filter (KB896999)
- Update for Office 2003 (KB887980)
- Update for Office 2003 (KB885828)

I tried Office Update, the new Microsoft Update, downloading the
installation files by hand from the administrative site, but they always fail
with errorcode 0x80070670. I can't find anything on this errorcode, so could
someone please enlighten me?

Thanks in advance.

[Hellskitchen]

I have the same thing. Driving me nuts. Are we the only two in the world?

If I figure it out I will let you know. If you find the answer, please let
me know.

Thanks

[Sky King]

Hi;

As you both have found, there doesn't seem to be any documentation on
that error code.

Since it seems to be related to just the Office 2003 updates, I would
recommend doing a Repair install of your Office 2003 suite, then
downloading the "Full" package for each of those updates and installing
offline.

Sorry I don't have anything better to suggest.

[Robert Aldwinckle]

It is always best to consider an errorcode in its context.
Try finding a log file which contains this code.
Hint: it will have a modification date the same day and time
as your update attempt and may even have a name which
matches the update's number. <eg>

Also, be aware that often the error code is composed of two parts
a category code (such as 8007) and a symptom code such as 0670.
Often you will find the best documentation for the symptom code
under its decimal equivalent. In this case that would be 1648.

Let's see if a search with 1648 yields any more ideas.
Realize, though, that this is being done without any context
from an error incident such as provided by an install log.

http://msdn.microsoft.com/library/en...asp?frame=true

[Mike]

Me too - a fully legal copy of XP and Office 2003. (from MS Partner
Program)
I've tried two different CDs - both from Microsoft.
The same failure happens when individual full updates are downloaded
separately and installed.
The text of the 1648 error is in C:\Documents and
Settings\<username>\Local Settings\Temp\OHotfix\OHotfix(00011)_MSI.log
(below)
I've removed Office 2003 Pro and reinstalled -- with and without Local
Installation Source.
I've followed all the suggested steps in the MS kb about office 2003
update problems.
At my wits end...

[Robert Aldwinckle]

Please answer my question (to OP) about the version of your installer.
It may be significant.

Otherwise, assuming the patch is not corrupt and is properly digitally signed
my guess would be that you have some minor corruption in your encryption
support. In that case you could try using some of the resolution steps
suggested here:

<title>KB822798 - You cannot install some updates or programs</title>
http://support.microsoft.com/kb/822798

Again, please note I suspect that this could be secondary if you don't have
the latest version of the installer. Unfortunately I don't know how to tell
from your installer log whether you do or not.

Also I'm not exactly sure how to know what "the latest version" available is.
I know there's this:

<title>KB893803 - Windows Installer 3.1 (v2) is available</title>

[Mike]

Re: WHAT IS YOUR WINDOWS INSTALLER?
In Control Panels / Add or Remove Programs, I see that I have
"Windows Installer 3.1 (KB893803)"

There is also a
"Windows Installer Clean Up"
v 2.05.00.0000

Re: "Microsoft KB about office 2003 update problems"
-- yes I followed each suggestion in KB304498
(some of those suggestions seemed more aimed at getting the
download process to work. Although the download process didn't seem to
be my problem, I did each one of the suggested steps.)

It is interesting that others with this problem also seem to have
obtained their disks from the MS partner program.

I will try each Method in turn sugested in KB 822798 and then attempt
to install the July Junk Mail update for Outlook 2003 which I
separately downloaded. Thanks for suggesting this. I will report back.

[Mike]

Re: "KB822798 - You cannot install some updates or programs
http://support.microsoft.com/kb/822798"
-- the symptoms didn't seem to apply, but I followed all suggested
methods except #7 about "Installing certificates to your trusted
publishers certificate store" (I didn't understand it). No joy.

Also tried booting to Safe Mode and installing the download for July
Junk Mail Update for Outlook - fails the same way.

I sorted out one problem I thought might be related -- it was taking 10
mins before anything in Network Connections could be displayed -- by
totally removing Norton AV & NSW and reinstalling just NAV - didn't
help with my office install though.

Other info:
- I did recently change from using 'Windows Update' to 'Microsoft
Update'
- This is a dual-monitor 1.8Ghz P4 XP setup w/1GB ram, ZoneAlarm, MS
anti-spyware, and NAV. Of course I have tried the installing Office
2003 components with these disabled/off. It a fairly vanilla system.
- It has VB6, VS2003, and VS2005 beta 2 on it, and .NET Frameworks 1.0
and 1.1, and SQL Svr 2000
- I have one old Office 2000 application - PhotoDraw V2
- My 2nd install of Office 2003 was using different disks and a
different product key.

[Mike]

Update:
-After reading http://support.microsoft.com/?id=884298 "You cannot
update your Office 2003 program to Service Pack 1"
I found that I was missing some of the GUIDs in
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Delivery\SourceEngine\Downloads\download_code
So I lovingly recreated them and was able to load the French Spelling
checker update - yippe. But nothing else.

-So, I removed Office 2003 Professional, and all the other Office 2003
applications I had (OneNote, InfoPatch, Visio, Project, FrontPage), and
reinstalled only Office 2003 Professional using the 'typical' settings,
and allowed it to save the installation files. Then I went to office
update, and got

Installation Successful for
- Office 2003 French Grammer Checker
- Office 2003 French Spelling Checker and Tesaurus

Installation UNSUCCESSFUL for
- Security Update for Word 2003 (KB997979)
- Update for Office 2003 (KB885828)
- Update for Outlook 2003 Junk Email Filter (KB895658)

I retried using full-file option, and same unsucessful ones.

I looked inside the log file and again found the same PATCH SEQUENCER
ERROR, and error 1648.

Perhaps this is something about the FRENCH settings on my machine?

Office has finished me off for the week - I surrender - any ideas - I
think this is a b-u-g.

[Robert Aldwinckle]

Perhaps. The patch you have is for an English version I think.
(Language code 1033 was referenced in your msi log.)

Hmm... what would happen if you temporarily changed your Language
settings? E.g. via IE Options, Languages... and via keyboard selector
in Regional and Language Options. See if that changes at least two of
these three values (e.g. test from an IE Address bar):

javascript:navigator.browserLanguage
javascript:navigator.systemLanguage
javascript:navigator.userLanguage

(Active Scripting must be enabled in whatever Security zone
the page is in for the IE window you choose to do this with.)


BTW I think that the certificates question might be complicated
by the fact that the patch is in .msi format not the format in the
example. That idea is sort of covered by the KB822798 caveat:
"depends on the update you are trying to install".

Are you checking in the French newsgroups too?
Perhaps others have run into the same or similar symptoms
or generally understand this process better, particularly regarding
multiple language support?

Also, if you are doing a completely manual install (e.g. independent
of WU or MU) then you might get more knowledgeable help in an
Office newsgroup.

[Mike]

Robert,

The javascript:navigator settings were all en-us - before and after I
removed French Language support using the Regional and Language Options
control panel, on the Languages tab (Details button). I also disabled
all advanced text services - same behaviors.

Because a direct download of office2003-KB895658-FullFile-ENU.exe (July
Outlook Junk Mail update) will not install when double-clicked, I will
take my problem to the Office newsgroup -- I agree that it is not a
WU/MU problem.

Thanks for all your suggestions - much appreciated.

[TC]

Maybe I'm a little late on this one but I've been struggling for a while now
and finally found my cure.

I was receiving the same error message when updating Office 2003. I went so
far as to turn off automatic updates. My original problem was with the "Junk
Email Filter Update" and "Update for Office 2003" but today I had problems
with a McAfee update. Painful to say the least!

I ended up fixing all of my update problems by repairing my "Internet
Explorer and Outlook Express" using information in KB318378 which I had to
use in the past when my AOL software would not play right with IE.

I did a Start/Run and in the open box typed: "sfc /scannow" (no quotes) c/r

It takes 10 to 15 minutes to run but that cured my problems. Basically I
believe it reinstalls IE to its original state. Now all of my updates are
installed and I've turned all automatic update options back on. I've gotta
remember to try this first the next time I get weird failures. It would save
a lot of my time and it sure beats reloading system software (my next option).

Hope that helps you and good luck!

[Ray]

I have had all these problems of late. I narrowed it down to Windows
Installer 3.1 v2.

If its installed I can not install, repair ormodify any Office products
Office pro 2003 or Visio 2002. Windows Update and Office Update both fail.
And MS Error reporting gets stuck half way through. Uninstall Windows
Installer 3.1 V2 and all works fine except I have to do a Repair on Office.

Installer 3.1 V2 does not effect any other applications for Install, Repair
or Update just Microsofts Own Apps. Makes you wonder if after creating this
update if they actually did an install, repair or update.

[Sky King]

If MS Installer gives you those errors when attempting to install/modify
Office 2003 products, then the install failed for the MS Installer. I
suggest you manually download the MS Installer package and then run it
offline to install it on your system. It could be that your AV or other
3rd party product is interfering with the install, so disable all those
when doing the install.

You can grab the installer package here:
http://support.microsoft.com/kb/893803

[Catalyst]

Can you check the following keys under the following registry location

HKLM\System\CurrentControlSet\Control\Nls\CodePage

Check the CodePage for 932, 936, 949, 950 - if the string value i
empty/missing, please populate it with:

c_936.nls (like the rest of the values in this section of the registry

and the other values, respectively, c_949.nls, c_950.nls, etc. etc.

If this resolves the issue, can you please POST HERE and let everyon
know