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Thread: Driver Active Touch Document Loader required

  1. #1
    Join Date
    Feb 2009
    Posts
    26

    Driver Active Touch Document Loader required

    Hello , I Am Getting this Error message on my Windows Sbs Server 2003 I Dont know ,How did this Got enter into My system Can You Tell me how can i get rid of this error?

    Event Type: Error
    Event Source: TermServDevices
    Event Category: None
    Event ID: 1111
    User: N/A
    Computer: ----
    Description:
    Driver ActiveTouch Document Loader required for printer ActiveTouch Document Loader is unknown. Contact the administrator to install the driver before you log in again.

    please Help me solve this Thanks in Advance for Your suggestion

  2. #2
    Join Date
    Feb 2008
    Posts
    2,638

    Re: Driver Active Touch Document Loader required

    I'd ignore these, as they're generated any time a client logs on with a
    printer that doesn't have an associated printer driver loaded on the server.I think if you don't want them to load and don't want to see these errors
    you can do the following in your user defined inf file:
    ActiveTouch Document Loader = ""
    Please test.

  3. #3
    Join Date
    Jan 2006
    Posts
    3,798

    Re: Driver Active Touch Document Loader required

    WebEx uses Active Touch so that two users on separate computers can interact. In my case, a vendor was demonstrating a product called FactSet using WebEx. Why the other printers were disabled, I do not know.

  4. #4
    Join Date
    Oct 2008
    Posts
    88

    Re: Driver Active Touch Document Loader required

    This sounds like a user logging into terminal server session and it automatically tries to add their default printer.
    This is a default behaviour of terminal server. Don't worry about it. If you want to stop it from happening you'll need to edit the GPO that the terminal server is on to stop it adding the users default printer.

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