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Thread: explorer.exe crashes on Control Panel or Windows Explorer close

  1. #1
    Join Date
    Aug 2006
    Posts
    235

    explorer.exe crashes on Control Panel or Windows Explorer close

    After installing the KB951847 .NET Framework update, I am getting an error message that says "Windows Explorer has encountered an error and has to close" whenever I close a Control Panel or Windows Explorer window. I am running Windows XP SP3 on my computer. This update failed to install first and I have to uninstall all .Net Framework updates, and then reinstall and reapply them. Also, there are sometimes that Dr. Watson also crashes. Below is the complete detail that I am getting in the Event Logs:

    =====================================
    Windows Explorer and Dr. Watson crash:
    =====================================
    (Explorer.exe):
    --------------
    Date: 3/6/2009
    Time: 9:33:09 AM
    Type: Error
    User: N/A
    Computer: SKWORK2MA

    Source: Application Error
    Category: None
    Event ID: 1000

    Description:
    Faulting application explorer.exe, version 6.0.2900.5512, faulting module browseui.dll, version 6.0.2900.5512, fault address 0x00028833.

    For more information, see Help and Support Center at
    http://go.microsoft.com/fwlink/events.asp.

    Data: (Bytes)
    0000: 41 70 70 6c 69 63 61 74 Applicat
    0008: 69 6f 6e 20 46 61 69 6c ion Fail
    0010: 75 72 65 20 20 65 78 70 ure exp
    0018: 6c 6f 72 65 72 2e 65 78 lorer.ex
    0020: 65 20 36 2e 30 2e 32 39 e 6.0.29
    0028: 30 30 2e 35 35 31 32 20 00.5512
    0030: 69 6e 20 62 72 6f 77 73 in brows
    0038: 65 75 69 2e 64 6c 6c 20 eui.dll
    0040: 36 2e 30 2e 32 39 30 30 6.0.2900
    0048: 2e 35 35 31 32 20 61 74 .5512 at
    0050: 20 6f 66 66 73 65 74 20 offset
    0058: 30 30 30 32 38 38 33 33 00028833
    0060: 0d 0a ..

    Date: 3/6/2009
    Time: 9:33:12 AM
    Type: Error
    User: N/A
    Computer: SKWORK2MA

    Source: Application Error
    Category: None
    Event ID: 1001

    Description:
    Fault bucket 745630164.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

    Data (Bytes):

    0000: 42 75 63 6b 65 74 3a 20 Bucket:
    0008: 37 34 35 36 33 30 31 36 74563016
    0010: 34 0d 0a 4..


    ------------
    (Dr. Watson):
    ------------
    Date: 3/6/2009
    Time: 9:33:15 AM
    Type: Error
    User: N/A
    Computer: SKWORK2MA

    Source: Application Error
    Category: (100)
    Event ID: 1000

    Description:
    Faulting application drwtsn32.exe, version 5.1.2600.0, faulting module dbghelp.dll, version 5.1.2600.5512, fault address 0x0001295d.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

  2. #2
    Join Date
    Jan 2006
    Posts
    605

    RE: explorer.exe crashes on Control Panel or Windows Explorer close

    Try to follow the below microsoft articles that will help you out:

    How to configure Windows XP to start in a "clean boot" state
    http://support.microsoft.com/kb/310353

    How to perform advanced clean-boot troubleshooting in Windows XP
    http://support.microsoft.com/kb/316434

  3. #3
    Join Date
    Aug 2006
    Posts
    235

    RE: explorer.exe crashes on Control Panel or Windows Explorer clos

    Thanks for the suggestions, I will try to follow the clean boot and different methods that you have given me. But I want to let you know that, its Windows Explorer that is crashing, not the Internet Explorer.

  4. #4
    Join Date
    Jan 2006
    Posts
    605

    RE: explorer.exe crashes on Control Panel or Windows Explorer clos

    I know that you mean Windows Explorer and not Internet Explorer. In your case you will find malware that is causing your problem or badly written Program causing the shell to crash. You can download some free anti-spyware programs like SuperAntispyware to get rid of this problem.

  5. #5
    Join Date
    Aug 2006
    Posts
    235

    RE: explorer.exe crashes on Control Panel or Windows Explorer clos

    After trying the clean boot, it didnt work for me. Also msconfig wont let to me to turn off some services like DCOM Server Process Launcher, Remote Procedure Call Locator and Remote Procedure Call. Any other ideas? Thanks

  6. #6
    Join Date
    Jan 2006
    Posts
    4,221
    Will it be possible for you to copy and paste the Event Viewer logs from your pc to here? Try to open a notepad and then customize or minimize to the taskbar as you will need it later for this step to copy the error message on it. Open a run command and type in eventvwr.msc and then click ok and you will get the Event viewer control Panel.

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