Blue Screen STOP: 0X0000008E

[James]

Trying to down load Service pack 3 and my machine keeps rebooting just after
it starts installing. Message is
STOP: 0x0000008E (0XC0000005, 0X8062D84A, 0XF6A85974, 0X00000000)
Anyone got any ideas?

[nass]

Get ready for Windows XP SP3
https://www.microsoft.com/windows/pr...3/default.mspx

Steps to take before you install Windows XP Service Pack 3
http://support.microsoft.com/kb/950717

Background information on Stop Error message 0x8E
http://msdn2.microsoft.com/en-us/library/ms794023.aspx
First try to eliminate hardware, by going to Device manager and check by
expanding the Plus [+] to see all devices listed, if there is a
malfunctioning device or conflicting device it will show in Device manager.

Scan your operating system for malware and viruses with an up2date
protection software. Check with the company that their server okay and your
credential not being changed.
Look in the event Viewer for error messages(X) that can help in discovering
the culprit.
HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/kb/308427/en-us
Random "0x0000008E" Error Message on a Blue Screen in Windows XP
http://support.microsoft.com/kb/827663

A "STOP: 0x0000008E" error message occurs when you change the hardware
acceleration setting
http://support.microsoft.com/kb/330187

Error message when you try to open files on an NTFS file system volume
http://support.microsoft.com/kb/930916
STOP 0x0000008E error message on a blue screen and your computer does not
enter hibernation or standby after you remove an IEEE 1394 storage device
http://support.microsoft.com/kb/813818

Any hardware/software or updates installed recently?, please state all if
any in your next post.
You can use this driver verifier command:
verifier.exe click [OK]
First try to eliminate hardware, by going to Device manager and check by
expanding the Plus [+] to see all devices listed, if there is a
malfunctioning device or conflicting device it will show in Device manager.

This always refer to a bad Hardware/driver installed.
Try the Last good known Configuration to log into the system, then open
Device manager and see if there is any malfunctioning Devices or conflict in
IRQ, also look in the Event Viewer for error message and post them back in
your next post.
Bug Check 0x8E: KERNEL_MODE_EXCEPTION_NOT_HANDLED
http://msdn2.microsoft.com/en-us/library/ms794023.aspx
You may receive a Stop error message on a blue screen when you start a
Microsoft Windows Server

http://support.microsoft.com/kb/893239
Open a run command and type in these commands to see if there is a conflict
in /among drivers :
pstat.exe click [OK]
dmpchck.exe click [OK]
What you get from running this commands?.

How to perform a clean boot in Windows XP
http://support.microsoft.com/?id=310353
A description of the Safe Mode Boot options in Windows XP
http://support.microsoft.com/kb/315222/en-us

Try to use the Verifier.exe command to see which Drivers not Verified on
your system:
How to Use Driver Verifier to Troubleshoot Windows Drivers
http://support.microsoft.com/kb/244617/en-us

You may have a bad RAM try to test your RAM by running Memtest by
downloading this tool and unzip it and make a floppy or CD/DVD and run it on
Reboot.
http://www.memtest86.com/
You may need to reposition/reset the RAM sticks in their slots.

Use the command chkdsk /r with recovery console:
http://support.microsoft.com/kb/314058
http://support.microsoft.com/kb/326215

[James]

Hi Nass

Ok, you have given me a lot to work through but finding my way slowly.

Have the following:

In the event log it comes up with : System Error (102) 1003

In the device manager it comes up with an unknow device : on Intel(R)
82801FB LPC Interface Controller - 2640, have tried finding a driver but no
luck. Have disabled it but still no luck.

Tried running pstat.exe and dmpchck.exe but got the following message:
Windows cannot find'pstat.exe/dmpchck.exe". Make sure you typed the name
correctly, then try again. To search for a file, click the Start button, and
then click Search.

As for new software I did install a new printer - HP Deskjet All-in-one
f4100 series and updates are just the normal windows ones and my AVG
antivirus.

Have removed the RAM and replaced it.

Will try find time on Friday again to work through the rest but thanks gor
the help so far.

[nass]

Hi James,
Can you please post back the exact verbatim of the error message something
like this for example:

source : system error
Category : 102
type : error
EventID : 1003
Error code : 1000000a
Parameter 1: 00000004
Parameter 2: 000000ff
Parameter 3: 00000001
Parameter 4: 80 54 4e 32

Restore your system to an earlier date when things were working okay and see
if that will help.
Scan for malware and viruses on your system.

[James]

Hi Nass

Below is the full report as requested.

Event Type: Error
Event Source: System Error
Event Category: (102)
Event ID: 1003
Date: 2008/08/28
Time: 06:49:47 PM
User: N/A
Computer: LOVE
Description:
Error code 1000008e, parameter1 c0000005, parameter2 8062d84a, parameter3
f561c974, parameter4 00000000.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 53 79 73 74 65 6d 20 45 System E
0008: 72 72 6f 72 20 20 45 72 rror Er
0010: 72 6f 72 20 63 6f 64 65 ror code
0018: 20 31 30 30 30 30 30 38 1000008
0020: 65 20 20 50 61 72 61 6d e Param
0028: 65 74 65 72 73 20 63 30 eters c0
0030: 30 30 30 30 30 35 2c 20 000005,
0038: 38 30 36 32 64 38 34 61 8062d84a
0040: 2c 20 66 35 36 31 63 39 , f561c9
0048: 37 34 2c 20 30 30 30 30 74, 0000
0050: 30 30 30 30 0000

I have run numerous malware, trojan, spyware checks and found nothing.

I have cancelled the SP3 update for now but the machine is still rebooting
regularly by itself.

Going to work through a few more things on your list now.

Thanks

[J. Reeves]

When a friend powers up his pc the Windows logo flashes up then he gets the
dreaded BSOD along with the following message:
Stop: 0x0000008e (0xc00005, 0xbf803eb6, 0xf77417c4, 0x00000000)
Win32k.sys – address bf803eb6 base at bf800000, Datestamp 47e0e106

The pc is a Dell Dimension 9150 (purchased 25/11/2005) running XP, Office
2003 and Norton 360. No changes have been made to it regarding h/w other than
attaching a router and printer. No USB memory sticks or other devices have
been plugged in.

I’ve tried the various suggestions in previous posts; check pc is not
overheating, clean dust and dirt out, re-seated all connections and
components without success.
I’ve gone into the Boot menu using PF12 then “Boot to Utility Partition”
(where is this Partition?) and run all the tests repeatedly without any
errors occurring.

Thinking there was a problem with Windows, I tried using the Dell supplied
Windows reinstallation disc having changed the BIOS to boot from CD. This
throws up an error saying that it can’t find the hard drive. This implies
there’s a problem with the HDD or its controller, however all the Boot
Utility tests run without error.
I don’t have a spare HDD I could try and am reluctant to go out and buy one
unnecessarily.

I can’t even get into “Safe Mode” from the Boot menu to look at Device
Manager or anything else.

Where do I go from here?

[it@kaldee]

Hi

I had a bsod with the STOP:0x0000008E error also. I tried all of the ideas above to no avail. I recieved the bsod error whenever i shutdown or restarted the computer. Eventually i noticed that the error didnt occur when i shutdown in safe mode, so i used msconfig to work out what was being loaded when the error occurred. I did this firstly by not loading any startup options and restricting startup services to windows only.

From this i found that the error had something to do with loading avg. Intermittently the bsod appeared still and found that this was reoccurring after
running an antivirus scan.

I uninstalled avg and got rid of the error, i loaded avast and ran a scan and the error came back. Running a full system scan with avast revealed a trojan which avg did not pick up. it had infected the system file checker system file and avast deleted it on rebooting of the system.

After this i was able to run a full system scan and reboot without anymore bsod messages. I hope this helps some of you.

dee cronin

[Daniel]

Hi Unknown

The above could be due to a number of factor. Try updating to the latest
service pack for window if it allow you to. If it still doesn't resolved
after updating i would suggest you to run memtest, sometime it could be due
to your ram

Regard

"unknown" wrote:

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