.NET 2.0 SP 1 Corrupting .NET 2.0 Framework

[Eric R. Renken]

We are seeing a lot of our customers call in because our applications won't
start and the problem is that the .NET 2.0 Framework is corrupt.

When you go to Add/Remove programs and try to do a repair of the framework
it gives you an error and it can't repair. You end up having to use the
..NET Clean Up tool. We aren't the only company having this issue.
QuickBooks just sent out a notice yesterday to all of their customers for
the same issue,
http://support.quickbooks.intuit.com...rticle/1009275.

It appears to be happening because parts of the .NET 2.0 framework are in
use so the setup fails and this in turn corrupts the framework and make it
unusable. We are seeing stuff like this in the event log:

Event Type: Information
Event Source: MsiInstaller
Event Category: None
Event ID: 1025
Date: 4/11/2008
Time: 1:15:32 PM
User: NT AUTHORITY\SYSTEM
Computer: KVAR
Description:
Product: Microsoft .NET Framework 2.0 Service Pack 1. The file
C:\WINDOWS\system32\mscoree.dll is being held in use by the following
process Name: TimeSummit , Id 472.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 7b 42 35 30 38 42 33 46 {B508B3F
0008: 31 2d 41 32 34 41 2d 33 1-A24A-3
0010: 32 43 30 2d 42 33 31 30 2C0-B310
0018: 2d 38 35 37 38 36 39 31 -8578691
0020: 39 45 46 32 38 7d 9EF28}



Event Type: Error
Event Source: MsiInstaller
Event Category: None
Event ID: 11714
Date: 4/11/2008
Time: 1:13:43 PM
User: NT AUTHORITY\SYSTEM
Computer: KVAR
Description:
Product: Microsoft .NET Framework 2.0 Service Pack 1 -- Error 1714.The older
version of Microsoft .NET Framework 2.0 Service Pack 1 cannot be removed.
Contact your technical support group. System Error 1612.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 7b 42 35 30 38 42 33 46 {B508B3F
0008: 31 2d 41 32 34 41 2d 33 1-A24A-3
0010: 32 43 30 2d 42 33 31 30 2C0-B310
0018: 2d 38 35 37 38 36 39 31 -8578691
0020: 39 45 46 32 38 7d 9EF28}

Product: Microsoft .NET Framework 2.0 Service Pack 1. The file
c:\WINDOWS\system32\mscoree.dll is being held in use by the following
process Name: tmasea , Id 3580.

Product: Microsoft .NET Framework 2.0 Service Pack 1. The file
c:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\CORPerfMonExt.dll is being
held in use by the following process Name: tmasea , Id 3580.

Error Source: Windows Update Agent
Installation Failure: Windows failed to install the following update with
error 0x80070643: Microsoft .NET Framework 2.0 Service Pack 1 (KB110806).

The in use files error messages are from a computer at our offices and he
did a Shutdown and Install Update, and he still got this problem. It looks
like the TrendMicro servicers were still running and in turn locked the
files from update.

I was wondering if this issue is being looked at? If an update fails to
install it should not cause this corruption. I thought the beauty of an MSI
was that it would roll back any changes if it failed. Well it appears this
isn't working. This is causing a bunch of tech calls to our company and in
turn costing us lots of money in support.

Thanks,

Eric Renken

[Eric Brauner]

Thanks for taking the time to post your knowledge. I had spent two hours
working on trying to get this resolved as far as getting the .NET2 to install
corectly - without success following other advice in this group. When I saw
your message and you mentioned Quickbooks I realized that was also happening
to me. The quickbooks link worked and had me back in operation in 10 minutes.

"Eric R. Renken" wrote:

> We are seeing a lot of our customers call in because our applications won't
> start and the problem is that the .NET 2.0 Framework is corrupt.
>
> When you go to Add/Remove programs and try to do a repair of the framework
> it gives you an error and it can't repair. You end up having to use the
> .NET Clean Up tool. We aren't the only company having this issue.
> QuickBooks just sent out a notice yesterday to all of their customers for
> the same issue,
> http://support.quickbooks.intuit.com...rticle/1009275.
>
> It appears to be happening because parts of the .NET 2.0 framework are in
> use so the setup fails and this in turn corrupts the framework and make it
> unusable. We are seeing stuff like this in the event log:
>
> Event Type: Information
> Event Source: MsiInstaller
> Event Category: None
> Event ID: 1025
> Date: 4/11/2008
> Time: 1:15:32 PM
> User: NT AUTHORITY\SYSTEM
> Computer: KVAR
> Description:
> Product: Microsoft .NET Framework 2.0 Service Pack 1. The file
> C:\WINDOWS\system32\mscoree.dll is being held in use by the following
> process Name: TimeSummit , Id 472.
>
> For more information, see Help and Support Center at
> http://go.microsoft.com/fwlink/events.asp.
> Data:
> 0000: 7b 42 35 30 38 42 33 46 {B508B3F
> 0008: 31 2d 41 32 34 41 2d 33 1-A24A-3
> 0010: 32 43 30 2d 42 33 31 30 2C0-B310
> 0018: 2d 38 35 37 38 36 39 31 -8578691
> 0020: 39 45 46 32 38 7d 9EF28}
>
>
>
> Event Type: Error
> Event Source: MsiInstaller
> Event Category: None
> Event ID: 11714
> Date: 4/11/2008
> Time: 1:13:43 PM
> User: NT AUTHORITY\SYSTEM
> Computer: KVAR
> Description:
> Product: Microsoft .NET Framework 2.0 Service Pack 1 -- Error 1714.The older
> version of Microsoft .NET Framework 2.0 Service Pack 1 cannot be removed.
> Contact your technical support group. System Error 1612.
>
> For more information, see Help and Support Center at
> http://go.microsoft.com/fwlink/events.asp.
> Data:
> 0000: 7b 42 35 30 38 42 33 46 {B508B3F
> 0008: 31 2d 41 32 34 41 2d 33 1-A24A-3
> 0010: 32 43 30 2d 42 33 31 30 2C0-B310
> 0018: 2d 38 35 37 38 36 39 31 -8578691
> 0020: 39 45 46 32 38 7d 9EF28}
>
> Product: Microsoft .NET Framework 2.0 Service Pack 1. The file
> c:\WINDOWS\system32\mscoree.dll is being held in use by the following
> process Name: tmasea , Id 3580.
>
> Product: Microsoft .NET Framework 2.0 Service Pack 1. The file
> c:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\CORPerfMonExt.dll is being
> held in use by the following process Name: tmasea , Id 3580.
>
> Error Source: Windows Update Agent
> Installation Failure: Windows failed to install the following update with
> error 0x80070643: Microsoft .NET Framework 2.0 Service Pack 1 (KB110806).
>
> The in use files error messages are from a computer at our offices and he
> did a Shutdown and Install Update, and he still got this problem. It looks
> like the TrendMicro servicers were still running and in turn locked the
> files from update.
>
> I was wondering if this issue is being looked at? If an update fails to
> install it should not cause this corruption. I thought the beauty of an MSI
> was that it would roll back any changes if it failed. Well it appears this
> isn't working. This is causing a bunch of tech calls to our company and in
> turn costing us lots of money in support.
>
> Thanks,
>
> Eric Renken
>