KB943899, vista not booting

[Marcin Balcerzak]

Hi,
I have a problem with Vista Home Basic on Dell Inspiron 1520. Currently the
only update left to be done is KB943899. After I do this system can't boot.
Running in safe mode shows that it stucks on
%SystemRoot%\system32\drivers\crcdisk.sys.
Other windows updates installed: KB943411, KB943302, KB941644, KB905806,
KB941568, KB941569, KB942615, KB942624, KB943078, KB942763, KB942763,
KB941600, KB941649, KB933729, KB939653, KB941202, KB941651, KB936824,
KB933360, KB938194, KB938979, KB939159, KB932471, KB925902, KB929123,
KB929916, KB930178, KB931213, KB933579, KB935807, KB936021, KB936782,
KB937143, KB938123, KB938127, KB928089, KB929399, KB929735, KB930857,
KB931099, KB931573, KB931836, KB933928, KB935280, KB936357, KB936825,
KB937077, KB928253, KB929777.
What should I do if I want to have automatic windows updates turned on (now
I turned it off)?
If by any chance someone from Microsoft reads it, please modify updates so
I can just turn it on back again and everything will be all right...
Thank you for replies/actions.


--
Marcin Balcerzak

[Knightospr]

I to found a problem with installing update KB943899, Vista just Stalls on
"configuring update". The round circle spins, stop a little, spins then
stop....etc.

I also notice that the keyboard locks in when the "round circle"(mouse
pointer) stops moving. Seems there some hardware conflict with this update. I
have an Asus P5N-E Sli motherboard, Core 2 duo E6600, 8800gts 320mb gpu,
Creative Xfi 64mb.

Had to do system restore after that patch.

[bigBADguy]

Same problem here Marcin. I have a Dell Inspiron 1520 with Vista Home
Premium 32 bits.
check out my post:

http://windowshelp.microsoft.com/com...=en-us&m=1&p=1

I have installed it on my custom built desktop and not had a problem.
The cycle of freezing is the same. I ran counter strike and the
game would cycle the same way online. MS needs to fix this fast.

[Marcin Balcerzak]

Using http://support.microsoft.com/common/international.aspx I reported
this. In reply there were some more detailed questions which I answered and
now I hope some Microsoft folks are sitting on that bug. To give it a
possibly higher priority, do the same.
Some more info from my side:
1) The content of the bluescreen flshing after stucking on
\Windows\system32\drivers\crcdisk.sys, before restart
<cite>
A problem has been detected and windows has been shut down to prevent
damage
to your computer.

If this is the first time you've seen this Stop error screen, restart your
computer. If this screen appears again, follow these steps:

Check for viruses on your computer. Remove any newly installed hard drives
or hard drive controllers. Check your hard drive to make sure it is
properely configured and terminated. Run CHKDSK /F to check for hard drive
corruption, and then restart your computer.

Technical information:

*** STOP: 0x0000007B (0x80603BA0, 0xC0000034, 0x00000000, 0x00000000)
</cite>
Of course I have no viruses, no new hardware in laptop and the disk is ok.

2) Log after "repair you computer" confirms the disk is ok. Most
interesting parts:
Number of repair attempts: 1
Number of root causes = 1
Root cause found:
A patch is preventing the system from starting.
Repair action: System restore
Result: Completed successfully. Error code = 0x0
Time taken = 77034 ms

3) I tried several options of booting ("Safe Mode", "Safe Mode with
networking", "Safe Mode with Command Prompt", "Enable Boot Logging",
"Enable low-resolution video (640x480)", "Debugging Mode", "Disable Driver
Signature Enforcement", "Start Windows Normally") after F8 numerous times.
After about 15 attempts of "Safe Mode" my comp once didn't hang/reboot but
managed to proceed. Windows was running. It finished configuring the
pluggin and other initial actions, I had no idea what to do more so I
restarted. The issue hadn't gone out.

[Marcin Balcerzak]

Me not. I received reply that I should contact Dell (sic! Dell is not to
blame for this problem) since I have OEM version. I only HOPE that they
recognised this issue as a bug and are solving it. Can someone having a
problem and non-OEM put a request to ensure proper course of action?

[mrhaegar]

Hi Folks,

I had the same problem on my Dell Inspiron 1520. I have found a solution
(without uninstalling update KB943899). I did three manual updates after I
installed KB943899:

1. Installed the latest Bios-Update from Dell (A04):
--> did not change anything, problem still there
2. Installed the Intel Mobile Chipset Drivers (Dell-Version R153997, A02):
--> did not change anything, problem still there
3. Installed Intel Matrix Storage Manger V7 (Dell Version R154198, A01):
--> Problem solved, no further problems for four hours now

I would be interested if this solves the issue for others as well?

mrhaegar

[Hein de Graaf]

Hi there,

I have the Vaio pcg-8z1m notebook. KB943899 update fails but without big
boot problems. I got the blue screen once and sometimes it takes two boot
sequences to boot. 10 times I have downloaded the update: it installs fine,
but when I reboot, it still has failed to install according to the update
overview.

All the other updates were succesfull, however I had to install half of them
twice after failure at the first attempt.

[Marcin Balcerzak]

I updated also my chipset and network drivers. Than restart and installing
the KB943899. It works now. I suppose update of disk driver (R154198) is
crucial. Thanks for help! I consider this issue solved.

[steveb]

Thanks for your recommendation, I’d some previous pain working out why the
notebook was blue screening finally I found the offending update after 2x OS
installs later...
After running the Vista Business OS install I and failing the notebook after
installing KB943899 I was able to safe boot and uninstalled the KB943899
update. After which I set the KB943899 update to be hidden. All was working
fine.
After reading you findings I decided to give it a go with the intention to
roll back if it didn't work (fingers crossed).
After applying Intel Matrix Storage Manager V7 (Dell Version R154198, A01)
then installing the KB943889 the notebook is running fine. Thank you for your
efforts. I hope this works for others, good luck.
I'm running a Dell Latitude D630

[Zac]

I have a P5N-E SLI as well. Installed a fresh copy of Vista Home Premium. All
was well until this update and a few other Nvidia SATA updates popped up in
WU. After update installation and a reboot I get a blue screen and all F8
booting attempts have failed. Windows refuses to restore to previous point
since there is no point to restore to. Looks like I'll be reinstalling only
this time I'll be avoiding the Nvidia SATA and network updates. Not too sure
which one killed my system but I'm not chancing another blue screen.

[Robert Aldwinckle]

I'm not sure that driver updates get undone that way anyway.

WU is not the best newsgroup to try to resolve this in
but FWIW I think you should be able to boot some kind
of command console, fix the problem and then recover your OS.
A related alternative would be booting with options which say
that you only want to use VGA mode. You might even already
have that option available in your boot list. Etc.

Cross-posting to a Vista NG...

[Esplin-9466]

I am also having blue screens after installing an update. Does Microsoft read
these forums? Startup Repair, System Restore, and Memory Diagnostic Tool all
don't fix the problem. HELP! I do backup my work, but I didn't backup the new
work yet. I am going to look for some place where I can contact Microsoft
directly. It is this serious.

[canamken]

I have the same problem now almost a year after you. I isolated the problem
to MS update KB943899. It causes Windows Vista Home Premium on my Inspiron
1420 not to start normally and when I try safe boot, it stops at the
crcdisk.sys driver.

I contacted MS support and they said they would notify their supervisor of
this problem. In the known issues section below, it states;

"Hard disk drives may not be recognized after update 943899 is applied.
Certain SATA hard disk drives are not recognized after a computer resumes
from sleep or hibernation when v1.0 of update 934899 has been applied. The
drives are sent incorrect data, and the data changes several hard disk
settings. One of these settings is “power up on standby mode." This behavior
keeps the hard disk from spinning, and the system will not start. This hard
disk problem was resolved by v2.0 of update 943899 which was published on
February 11, 2008."

This sounds like what might be happening. How can we get the v2.0 version
of update 943899?

Here's the information for 943899 I found on MS for this update:

Upgrade your Internet Experience
Don't show me this again United States Change | All Microsoft Sites
Microsoft Support Search Microsoft SupportSearch Microsoft.comSearch the
web
Support Home Solution Centers Advanced Search Buy products
Article ID: 943899 - Last Review: May 15, 2008 - Revision: 7.1
An update that improves the performance, responsiveness, and reliability of
Windows Vista is available
View products that this article applies to.
On This PageINTRODUCTION
RESOLUTION
Service pack information
Update information
How to obtain this update
Update for Windows Vista, 32-bit versions
Update for Windows Vista, 64-bit versions
Prerequisites
Restart requirement
Hotfix replacement information
File information
Windows Vista, 32-bit versions
Windows Vista, 64-bit versions
Known issues
MORE INFORMATION
Expand all | Collapse all
INTRODUCTIONThis article contains an update that resolves issues that may
affect some Window...This article contains an update that resolves issues
that may affect some Windows Vista-based computers. These issues have been
reported by customers who use the Error Reporting service or Microsoft
Customer Support Services.

This update improves performance, responsiveness, and reliability of Windows
Vista in various scenarios. This update resolves the following issues on a
Windows Vista-based computer:
You receive a "Stop 0x000000A0" error when you try to switch the computer to
the hibernate state.
You receive a "Stop 0x0000009f" error when you switch the computer to the
hibernate state or to the standby state. Or, you receive this Stop error when
you resume the computer from the hibernate state or from the standby state.
This problem occurs on a computer that has a wireless network connection.
The disk does not spin down after a specified time of inactivity.
Additionally, this update can help improve performance when you perform
operations that are related to large disk I/O. After you apply this update,
you may notice up to a 15 percent performance improvement in some copying
operations and when moving some large files.
Back to the top
RESOLUTIONService pack informationTo resolve this problem, obtain the latest
service pack...Service pack information
To resolve this problem, obtain the latest service pack for Windows Vista.
For more information, click the following article number to view the article
in the Microsoft Knowledge Base:
935791 (http://support.microsoft.com/kb/935791/ ) How to obtain the latest
Windows Vista service pack
Back to the top
Update information
How to obtain this update
This update is available from the Windows Update Web site:
http://update.microsoft.com (http://update.microsoft.com)
You can also download the update package and then manually apply it. The
following files are available for download from the Microsoft Download
Center.
Update for Windows Vista, 32-bit versions
Collapse this imageExpand this imageDownload the Update for Windows Vista
package now.
(http://www.microsoft.com/downloads/d...B-86735F718A8E)
Update for Windows Vista, 64-bit versions
Collapse this imageExpand this imageDownload the Update for Windows Vista
for x64-based Systems package now.
(http://www.microsoft.com/downloads/d...8-5CBC7D421C86)



Known issues

Some users may experience a known issue after they manually apply this
update from the Microsoft Download Center. In this issue, users may be unable
to use Windows Explorer to eject removable media. However, only some users
may experience this problem. To resolve this known issue, apply hotfix
941673. For more information, click the following article number to view the
article in the

Microsoft Knowledge Base:
941673 (http://support.microsoft.com/kb/941673/ ) After you add the
CopyFileBufferedSynchronousIo registry entry in Windows Vista, a file copies
only slightly more quickly when you use Windows Explorer to copy the file to
another computer

Hard disk drives may not be recognized after update 943899 is applied.
Certain SATA hard disk drives are not recognized after a computer resumes
from sleep or hibernation when v1.0 of update 934899 has been applied. The
drives are sent incorrect data, and the data changes several hard disk
settings. One of these settings is “power up on standby mode." This behavior
keeps the hard disk from spinning, and the system will not start. This hard
disk problem was resolved by v2.0 of update 943899 which was published on
February 11, 2008.

MORE INFORMATIONIf you install this fix, you do not have to install security
update 943078 (secu...If you install this fix, you do not have to install
security update 943078 (security bulletin MS07-066). This article contains
all the fixes that are included in security update 943078.

[MowGreen]

Or, as stated, you can install SP1 which includes the V.2.0 of KB943889.
If this were my system I'd install KB943899 by itself *after*
backing up all data that I'd want to preserve and *manually* creating a
system restore point just in case *something* goes amiss.
Then do a manual download of SP1 and save it.
Configure Vista to boot to a clean state and then install SP1:
http://support.microsoft.com/kb/929135

Then manually download and save SP2. Leave the system in the clean boot
state and install SP2.
Undo the clean boot steps after all the required reboots, and voila,
you're done

[J888www]

Unfortunately this was unsuccessful, also Vista SP1 would not install due to required updates which cannot be not installed.
After another Day of surfing/searching, I read a Post by a "Ranova", she stated that it is possible to install this KB943899 from Windows Updates if you 'Shut Down' your PC manually rather than use the 'Restart' button, then turn on the PC.
Having spent so much time and effort to no effect, I had thought it's another false hope, but eureka, to my astonishment it worked (I installed this update separately from the others).
It may or may not be the same same scenario for everyone and since I'm not very technically minded I cannot offer explanation to the result. I'm estactic that it eventually installed, TYVM Ranova, who/where ever you may be.