Windows Vista blue screen 0x0000008e no new installations

[RJV]

About two weeks ago, I randomly received two blue screen errors. The random
errors stopped, but then about 50% of the time after restarts, the blue
screen would return once I logged into my Windows profile.

I have done a system restore, updated BIOS and other drivers as the blue
screen error recommended, and multiple virus scans (including one from
Microsoft) that discovered nothing. There have been no new installations or
uninstallations.

Here is the information I could gather from the blue screen report.

BlueScreen
OS Version: 6.0.6000.2.0.0.768.2
Locale ID: 1033

BCCode: 1000008e
BCP1: C0000005
BCP2: 81DE8760
BCP3: 83133B20
BCP4: 00000000
OS Version: 6_0_6000
Service Pack 0_0
Product: 768_1

The stop error number 0x0000008e

There are other number following the first set of 0's but have not been able
to gather them. It says to check the hard drive for adequate memory, but I
do not use a lot of programs, I have no printers, keyboards, mice, games,
etc. When I have checked the C: drive, I have 70% free.

I have a Dell Inspiron 1521, Windows Vista Home Basic 32 bit OS, AMD Turion
64 X2 Mobile Technology TL-56 1.80 GHz, 1918 MB RAM

I am not too sure what to do right now and am leaving the United States soon
so I am hoping to try to resolve this as soon as possible, IF possible. The
computer seems to have no other problems and runs fine otherwise. If you
need more information, please tell me.

Thank you in advance.

[realcestmoi]

Hi there,

Searching the knwoledgebase I found this which might be helpfull.

Best regards,
Michel Denie
Stop: 0x0000007E or Stop: 0x0000008E
When you try to install Windows Vista, you may receive one of the following
Stop error messages:
STOP 0x0000007E SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
STOP 0x0000008E KERNEL_MODE_EXCEPTION_NOT_HANDLED
A "Stop: 0x0000007E" error message or a "Stop: 0x0000008E" error message
typically means that a kernel mode component, such as a driver, encountered
an error that could not be handled by the built-in Windows error handler.

Warning This workaround may make a computer or a network more vulnerable to
attack by malicious users or by malicious software such as viruses. We do
not recommend this workaround but are providing this information so that you
can implement this workaround at your own discretion. Use this workaround at
your own risk.

To troubleshoot either of these error messages, follow these steps: 1.
Restart the computer
2. Roll back the installation to the previous operating system.
3. Use the Windows Vista Upgrade Advisor to check for known issues.
4. Disconnect any external hardware devices that are connected to the
computer. Additionally, remove or disconnect any hardware that the computer
manufacturer does not support. Also, remove any hardware that you recently
installed.
5. If you receive either of these error messages during the first
phase of the upgrade installation, follow these additional steps: a. In the
previous operating system, update any installed antivirus and antispyware
programs, and then scan the computer for problems.

Note If you find any problems, we recommend that you perform a
clean installation of Windows Vista.
b. After you scan the computer for viruses and spyware In the
previous operating system, uninstall any antivirus and antispyware programs.
c. Contact the computer manufacturer for information about any
known Windows Vista compatibility issues and about how to obtain and to
install a BIOS update.

6. Try to upgrade to Windows Vista again.
If you receive either of these error messages during Windows Vista Setup,
after the computer has restarted, drivers in the previous operating system
that were migrated to Windows Vista may be causing the problem. To
troubleshoot this issue, use one of the following methods, as appropriate
for your situation.
Method 1: Upgrading from Windows XP to Windows Vista
1. Click Start, click Run, type Cmd, and then click OK.
2. At the command prompt, type the following command, and then press
ENTER:
cd \windows\inf
3. At the command prompt, type the following command, and then press
ENTER:
Ren oem*.inf oem*.old
4. At the command prompt, type the following command, and then press
ENTER:
exit
5. Disconnect any external hardware devices that are connected to the
computer. Additionally, remove or disconnect any hardware that the computer
manufacturer does not support. Also, remove any hardware that you recently
installed.
6. Try to upgrade to Windows Vista again.

Method 2: Upgrading to a different version of Windows Vista
1. Right-click the taskbar, and then click Task Manager.
2. Click File, click New Task (Run), type Msinfo32, and then click OK.
3. Double-click Software Environment, and then double-click Signed
Drivers.
4. Click INF Name.
5. Note each device that has an INF Name that begins with "oem." These
devices use drivers that are not included with Windows Vista.
6. Right-click the taskbar, and then click Task Manager.
7. Click File, click New Task (Run), type Devmgmt.msc, and then click
OK.

NoteIf you are prompted for an administrator password or for a
confirmation, type the password, or click Continue.
8. Click View, and then click Show Hidden Devices.
9. Right-click each device that you noted in step 5, click Uninstall,
click to select the Delete the driver software for this device check box,
and then click OK.

Note Do not disable a device. When you disable a device, the driver
for that device is migrated during the installation of Windows Vista.
10. Try to upgrade to Windows Vista again.



"RJV" <RJV@discussions.microsoft.com> wrote in message
news:EC90FB7C-4656-4ADE-A3AD-54E422ADD42D@microsoft.com...
> About two weeks ago, I randomly received two blue screen errors. The
> random
> errors stopped, but then about 50% of the time after restarts, the blue
> screen would return once I logged into my Windows profile.
>
> I have done a system restore, updated BIOS and other drivers as the blue
> screen error recommended, and multiple virus scans (including one from
> Microsoft) that discovered nothing. There have been no new installations
> or
> uninstallations.
>
> Here is the information I could gather from the blue screen report.
>
> BlueScreen
> OS Version: 6.0.6000.2.0.0.768.2
> Locale ID: 1033
>
> BCCode: 1000008e
> BCP1: C0000005
> BCP2: 81DE8760
> BCP3: 83133B20
> BCP4: 00000000
> OS Version: 6_0_6000
> Service Pack 0_0
> Product: 768_1
>
> The stop error number 0x0000008e
>
> There are other number following the first set of 0's but have not been
> able
> to gather them. It says to check the hard drive for adequate memory, but
> I
> do not use a lot of programs, I have no printers, keyboards, mice, games,
> etc. When I have checked the C: drive, I have 70% free.
>
> I have a Dell Inspiron 1521, Windows Vista Home Basic 32 bit OS, AMD
> Turion
> 64 X2 Mobile Technology TL-56 1.80 GHz, 1918 MB RAM
>
> I am not too sure what to do right now and am leaving the United States
> soon
> so I am hoping to try to resolve this as soon as possible, IF possible.
> The
> computer seems to have no other problems and runs fine otherwise. If you
> need more information, please tell me.
>
> Thank you in advance.
>
>