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Thread: Windows Update Problem- Error code 80070002

  1. #1
    Aaron Guest

    Windows Update Problem- Error code 80070002

    When I try to update i continuously get the error code 80070002. I've tried
    following all the recommended ways of fixing it but I still get the error
    code. Anyone have any ideas on how to fix this. Im currently running Vista
    Home Edition.

  2. #2
    MowGreen [MVP] Guest

    Re: Windows Update Problem- Error code 80070002

    Did you stop the Windows Update service and then delete the contents of
    WINDOWS\SoftwareDistribution\DataStore ?
    Please post the contents of the setuperr.log
    Go to Start > Run > copy and paste the below into the Open: line

    %windir%\logs\dpx\setuperr.log
    Click OK or press Enter


    MowGreen [MVP 2003-2008]
    ===============
    *-343-* FDNY
    Never Forgotten
    ===============


    Aaron wrote:
    > When I try to update i continuously get the error code 80070002. I've tried
    > following all the recommended ways of fixing it but I still get the error
    > code. Anyone have any ideas on how to fix this. Im currently running Vista
    > Home Edition.


  3. #3
    Aaron Guest

    Re: Windows Update Problem- Error code 80070002

    Hey I tried to tried to get the contents of the setuperr.log however when I
    tried to run it, it i get a message saying access denied. I have also tried
    stopping the update service and deleting the contents of the DataStore
    multiple times but still nothing.

    "MowGreen [MVP]" wrote:

    > Did you stop the Windows Update service and then delete the contents of
    > WINDOWS\SoftwareDistribution\DataStore ?
    > Please post the contents of the setuperr.log
    > Go to Start > Run > copy and paste the below into the Open: line
    >
    > %windir%\logs\dpx\setuperr.log
    > Click OK or press Enter
    >
    >
    > MowGreen [MVP 2003-2008]
    > ===============
    > *-343-* FDNY
    > Never Forgotten
    > ===============
    >
    >
    > Aaron wrote:
    > > When I try to update i continuously get the error code 80070002. I've tried
    > > following all the recommended ways of fixing it but I still get the error
    > > code. Anyone have any ideas on how to fix this. Im currently running Vista
    > > Home Edition.

    >


  4. #4
    MowGreen [MVP] Guest

    Re: Windows Update Problem- Error code 80070002

    Sorry, Vista not installed here and I have no idea how you can open the
    setuperr.log unless it's as in XP Pro, where you'd have to navigate to
    the log, right click it, choose Properties, click the Security tab and
    then add your User Account to the Group that can access it.

    Have you attempted to manually download updates from the MS Download
    Center and use 'Run as administrator' by right clicking the downloaded
    updates ? Suggest you do that BUT, prior to installing them, temporarily
    disable the installed antivirus/security software from any real time
    monitoring of the system.
    MS Download Center
    http://www.microsoft.com/downloads/Search.aspx?

    > I have also tried stopping the update service and deleting the contents of the DataStore
    > multiple times but still nothing.


    Were you able to do the above or is there another message preventing you
    from doing so ?

    MowGreen [MVP 2003-2008]
    ===============
    *-343-* FDNY
    Never Forgotten
    ===============


    Aaron wrote:

    > Hey I tried to tried to get the contents of the setuperr.log however when I
    > tried to run it, it i get a message saying access denied. I have also tried
    > stopping the update service and deleting the contents of the DataStore
    > multiple times but still nothing.
    >
    > "MowGreen [MVP]" wrote:
    >
    >
    >>Did you stop the Windows Update service and then delete the contents of
    >>WINDOWS\SoftwareDistribution\DataStore ?
    >>Please post the contents of the setuperr.log
    >>Go to Start > Run > copy and paste the below into the Open: line
    >>
    >>%windir%\logs\dpx\setuperr.log
    >>Click OK or press Enter
    >>
    >>
    >>MowGreen [MVP 2003-2008]
    >>===============
    >> *-343-* FDNY
    >>Never Forgotten
    >>===============
    >>
    >>
    >>Aaron wrote:
    >>
    >>>When I try to update i continuously get the error code 80070002. I've tried
    >>>following all the recommended ways of fixing it but I still get the error
    >>>code. Anyone have any ideas on how to fix this. Im currently running Vista
    >>>Home Edition.

    >>


  5. #5
    JC on an Island in the pacific Guest

    Re: Windows Update Problem- Error code 80070002

    Hi MowGreen
    I have the same problem and cannot get around it. I have tried everything
    that was posted but no avail.

    Here's the content of this month's setuperr log:
    2007-10-01 03:02:12, Error CreateFileW failed,
    FileName:\\?\C:\Windows\SoftwareDistribution\Download\4c71cb8bd61b91c911948d6f135aef83\$dpx$.tmp\job .xml, Error:0x80070002
    2007-10-01 03:02:12, Error CreateFileW failed,
    FileName:\\?\C:\Windows\SoftwareDistribution\Download\3a0afe612652e44d313c281871df1ad9\$dpx$.tmp\job .xml, Error:0x80070002
    2007-10-02 06:41:28, Error CreateFileW failed,
    FileName:\\?\C:\Windows\SoftwareDistribution\Download\4c71cb8bd61b91c911948d6f135aef83\$dpx$.tmp\job .xml, Error:0x80070002
    2007-10-02 06:41:28, Error CreateFileW failed,
    FileName:\\?\C:\Windows\SoftwareDistribution\Download\3a0afe612652e44d313c281871df1ad9\$dpx$.tmp\job .xml, Error:0x80070002
    2007-10-03 07:19:00, Error CreateFileW failed,
    FileName:\\?\C:\Windows\SoftwareDistribution\Download\4c71cb8bd61b91c911948d6f135aef83\$dpx$.tmp\job .xml, Error:0x80070002
    2007-10-03 07:19:00, Error CreateFileW failed,
    FileName:\\?\C:\Windows\SoftwareDistribution\Download\3a0afe612652e44d313c281871df1ad9\$dpx$.tmp\job .xml, Error:0x80070002
    2007-10-04 06:59:12, Error CreateFileW failed,
    FileName:\\?\C:\Windows\SoftwareDistribution\Download\4c71cb8bd61b91c911948d6f135aef83\$dpx$.tmp\job .xml, Error:0x80070002
    2007-10-04 06:59:13, Error CreateFileW failed,
    FileName:\\?\C:\Windows\SoftwareDistribution\Download\3a0afe612652e44d313c281871df1ad9\$dpx$.tmp\job .xml, Error:0x80070002
    2007-10-05 06:56:48, Error CreateFileW failed,
    FileName:\\?\C:\Windows\SoftwareDistribution\Download\4c71cb8bd61b91c911948d6f135aef83\$dpx$.tmp\job .xml, Error:0x80070002
    2007-10-05 06:56:48, Error CreateFileW failed,
    FileName:\\?\C:\Windows\SoftwareDistribution\Download\3a0afe612652e44d313c281871df1ad9\$dpx$.tmp\job .xml, Error:0x80070002
    2007-10-06 09:05:01, Error CreateFileW failed,
    FileName:\\?\C:\Windows\SoftwareDistribution\Download\4c71cb8bd61b91c911948d6f135aef83\$dpx$.tmp\job .xml, Error:0x80070002
    2007-10-06 09:05:02, Error CreateFileW failed,
    FileName:\\?\C:\Windows\SoftwareDistribution\Download\3a0afe612652e44d313c281871df1ad9\$dpx$.tmp\job .xml, Error:0x80070002
    2007-10-07 09:02:58, Error CreateFileW failed,
    FileName:\\?\C:\Windows\SoftwareDistribution\Download\4c71cb8bd61b91c911948d6f135aef83\$dpx$.tmp\job .xml, Error:0x80070002
    2007-10-07 09:02:59, Error CreateFileW failed,
    FileName:\\?\C:\Windows\SoftwareDistribution\Download\3a0afe612652e44d313c281871df1ad9\$dpx$.tmp\job .xml, Error:0x80070002
    2007-10-28 22:28:37, Error CreateFileW failed,
    FileName:\\?\C:\Windows\SoftwareDistribution\Download\5511274ed4e0c22b3531c6bcc9e4c906\$dpx$.tmp\job .xml, Error:0x80070002
    2007-10-28 22:29:07, Error CreateFileW failed,
    FileName:\\?\C:\Windows\SoftwareDistribution\Download\f1d9b60ea92b2719548c13b98df1ad45\$dpx$.tmp\job .xml, Error:0x80070002
    2007-10-28 22:29:11, Error CreateFileW failed,
    FileName:\\?\C:\Windows\SoftwareDistribution\Download\3944bcf90d03b20a204967d80ad2572d\$dpx$.tmp\job .xml, Error:0x80070002
    2007-10-28 22:30:00, Error CreateFileW failed,
    FileName:\\?\C:\Windows\SoftwareDistribution\Download\f935fd411b8d7e285dfafe4cc4ac2afa\$dpx$.tmp\job .xml, Error:0x80070002
    2007-10-28 22:30:08, Error CreateFileW failed,
    FileName:\\?\C:\Windows\SoftwareDistribution\Download\88af566e5b20c94a74b19a14a13ab88b\$dpx$.tmp\job .xml, Error:0x80070002




    "MowGreen [MVP]" wrote:

    > Sorry, Vista not installed here and I have no idea how you can open the
    > setuperr.log unless it's as in XP Pro, where you'd have to navigate to
    > the log, right click it, choose Properties, click the Security tab and
    > then add your User Account to the Group that can access it.
    >
    > Have you attempted to manually download updates from the MS Download
    > Center and use 'Run as administrator' by right clicking the downloaded
    > updates ? Suggest you do that BUT, prior to installing them, temporarily
    > disable the installed antivirus/security software from any real time
    > monitoring of the system.
    > MS Download Center
    > http://www.microsoft.com/downloads/Search.aspx?
    >
    > > I have also tried stopping the update service and deleting the contents of the DataStore
    > > multiple times but still nothing.

    >
    > Were you able to do the above or is there another message preventing you
    > from doing so ?
    >
    > MowGreen [MVP 2003-2008]
    > ===============
    > *-343-* FDNY
    > Never Forgotten
    > ===============
    >
    >
    > Aaron wrote:
    >
    > > Hey I tried to tried to get the contents of the setuperr.log however when I
    > > tried to run it, it i get a message saying access denied. I have also tried
    > > stopping the update service and deleting the contents of the DataStore
    > > multiple times but still nothing.
    > >
    > > "MowGreen [MVP]" wrote:
    > >
    > >
    > >>Did you stop the Windows Update service and then delete the contents of
    > >>WINDOWS\SoftwareDistribution\DataStore ?
    > >>Please post the contents of the setuperr.log
    > >>Go to Start > Run > copy and paste the below into the Open: line
    > >>
    > >>%windir%\logs\dpx\setuperr.log
    > >>Click OK or press Enter
    > >>
    > >>
    > >>MowGreen [MVP 2003-2008]
    > >>===============
    > >> *-343-* FDNY
    > >>Never Forgotten
    > >>===============
    > >>
    > >>
    > >>Aaron wrote:
    > >>
    > >>>When I try to update i continuously get the error code 80070002. I've tried
    > >>>following all the recommended ways of fixing it but I still get the error
    > >>>code. Anyone have any ideas on how to fix this. Im currently running Vista
    > >>>Home Edition.
    > >>

    >


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