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Thread: CAPICOM KB931906 - Continuously queued to install.

  1. #1
    chief123 Guest

    CAPICOM KB931906 - Continuously queued to install.

    I've read several posts on this and have yet to see a reason/solution for the
    issue. I have a workstation that WSUS contiuous to queue KB931906. Add/Remove
    Programs list this update as being installed. Also, the WindowsUpdate.log
    file indicates a successful install, followed shortly by a redetection of the
    need to install the update. I can include the WindowsUpdate.log file for
    reference if needed.

    Any new ideas? I don't believe malware is at the root of this.

  2. #2
    MowGreen [MVP] Guest

    Re: CAPICOM KB931906 - Continuously queued to install.

    From : http://www.microsoft.com/technet/sec.../ms07-028.mspx

    > General Information


    > Security Update Information
    > CAPICOM and BizTalk Server 2004


    > File Name Version Date Time Size
    >
    > License.mht NA 26-Feb-2007 23:16 142,534
    >
    > License.rtf NA 26-Feb-2007 23:16 134,577
    >
    > CAPICOM.dll 2.1.0.2 11-Apr-2007 18:11 511,328



    > Verifying that the Update Has Been Applied
    > • File Version Verification
    >
    > Note Because there are several versions of Microsoft Windows, the following steps may be
    > different on your computer. If they are, see your product documentation to complete these
    > steps.
    >
    > 1. Click Start, and then click Search.
    >
    > 2. In the Search Results pane, click All files and folders under Search Companion.
    >
    > 3. In the All or part of the file name box, type a file name from the appropriate file
    > information table, and then click Search.
    >
    > 4. In the list of files, right-click a file name from the appropriate file information
    > table, and then click Properties.
    >
    > Note Depending on the version of the operating system or programs installed, some of the
    > files that are listed in the file information table may not be installed.
    >
    > 5. On the Version tab, determine the version of the file that is installed on your
    > computer by comparing it to the version that is documented in the appropriate file
    > information table.
    >
    > Note Attributes other than the file version may change during installation. Comparing
    > other file attributes to the information in the file information table is not a supported
    > method of verifying that the update has been applied. Also, in certain cases, files may be
    > renamed during installation. If the file or version information is not present, use one of
    > the other available methods to verify update installation.


    > • Registry Key Verification
    >
    > You may also be able to verify the files that this security update has installed by
    > reviewing the following registry key:
    >
    > HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CAPICOM.Certificates.4\CLSID


    Check the file and registry key verification, please.

    IF they are correct then there is a detection issue.

    MowGreen [MVP 2003-2007]
    ===============
    *-343-* FDNY
    Never Forgotten
    ===============



    chief123 wrote:

    > I've read several posts on this and have yet to see a reason/solution for the
    > issue. I have a workstation that WSUS contiuous to queue KB931906. Add/Remove
    > Programs list this update as being installed. Also, the WindowsUpdate.log
    > file indicates a successful install, followed shortly by a redetection of the
    > need to install the update. I can include the WindowsUpdate.log file for
    > reference if needed.
    >
    > Any new ideas? I don't believe malware is at the root of this.


  3. #3
    chief123 Guest

    Re: CAPICOM KB931906 - Continuously queued to install.

    I will give this a try and post back. Thanks for the response.

    "MowGreen [MVP]" wrote:

    > From : http://www.microsoft.com/technet/sec.../ms07-028.mspx
    >
    > > General Information

    >
    > > Security Update Information
    > > CAPICOM and BizTalk Server 2004

    >
    > > File Name Version Date Time Size
    > >
    > > License.mht NA 26-Feb-2007 23:16 142,534
    > >
    > > License.rtf NA 26-Feb-2007 23:16 134,577
    > >
    > > CAPICOM.dll 2.1.0.2 11-Apr-2007 18:11 511,328

    >
    >
    > > Verifying that the Update Has Been Applied
    > > • File Version Verification
    > >
    > > Note Because there are several versions of Microsoft Windows, the following steps may be
    > > different on your computer. If they are, see your product documentation to complete these
    > > steps.
    > >
    > > 1. Click Start, and then click Search.
    > >
    > > 2. In the Search Results pane, click All files and folders under Search Companion.
    > >
    > > 3. In the All or part of the file name box, type a file name from the appropriate file
    > > information table, and then click Search.
    > >
    > > 4. In the list of files, right-click a file name from the appropriate file information
    > > table, and then click Properties.
    > >
    > > Note Depending on the version of the operating system or programs installed, some of the
    > > files that are listed in the file information table may not be installed.
    > >
    > > 5. On the Version tab, determine the version of the file that is installed on your
    > > computer by comparing it to the version that is documented in the appropriate file
    > > information table.
    > >
    > > Note Attributes other than the file version may change during installation. Comparing
    > > other file attributes to the information in the file information table is not a supported
    > > method of verifying that the update has been applied. Also, in certain cases, files may be
    > > renamed during installation. If the file or version information is not present, use one of
    > > the other available methods to verify update installation.

    >
    > > • Registry Key Verification
    > >
    > > You may also be able to verify the files that this security update has installed by
    > > reviewing the following registry key:
    > >
    > > HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CAPICOM.Certificates.4\CLSID

    >
    > Check the file and registry key verification, please.
    >
    > IF they are correct then there is a detection issue.
    >
    > MowGreen [MVP 2003-2007]
    > ===============
    > *-343-* FDNY
    > Never Forgotten
    > ===============
    >
    >
    >
    > chief123 wrote:
    >
    > > I've read several posts on this and have yet to see a reason/solution for the
    > > issue. I have a workstation that WSUS contiuous to queue KB931906. Add/Remove
    > > Programs list this update as being installed. Also, the WindowsUpdate.log
    > > file indicates a successful install, followed shortly by a redetection of the
    > > need to install the update. I can include the WindowsUpdate.log file for
    > > reference if needed.
    > >
    > > Any new ideas? I don't believe malware is at the root of this.

    >


  4. #4
    chief123 Guest

    Re: CAPICOM KB931906 - Continuously queued to install.

    The file versions seem to check out; however, the registry shows either
    HKLM\software\classes\capicom.certificates -OR- capicom.certificates.1 -OR-
    capicom.certificates.2. There are no entries for a capicom.certicates.4.

    Also, I found a second copy of capicom.dll on this workstation. It is part
    of the HP System Diags installed by the HP printer software.. I think. Could
    this be causing the update issue?

    "MowGreen [MVP]" wrote:

    > From : http://www.microsoft.com/technet/sec.../ms07-028.mspx
    >
    > > General Information

    >
    > > Security Update Information
    > > CAPICOM and BizTalk Server 2004

    >
    > > File Name Version Date Time Size
    > >
    > > License.mht NA 26-Feb-2007 23:16 142,534
    > >
    > > License.rtf NA 26-Feb-2007 23:16 134,577
    > >
    > > CAPICOM.dll 2.1.0.2 11-Apr-2007 18:11 511,328

    >
    >
    > > Verifying that the Update Has Been Applied
    > > • File Version Verification
    > >
    > > Note Because there are several versions of Microsoft Windows, the following steps may be
    > > different on your computer. If they are, see your product documentation to complete these
    > > steps.
    > >
    > > 1. Click Start, and then click Search.
    > >
    > > 2. In the Search Results pane, click All files and folders under Search Companion.
    > >
    > > 3. In the All or part of the file name box, type a file name from the appropriate file
    > > information table, and then click Search.
    > >
    > > 4. In the list of files, right-click a file name from the appropriate file information
    > > table, and then click Properties.
    > >
    > > Note Depending on the version of the operating system or programs installed, some of the
    > > files that are listed in the file information table may not be installed.
    > >
    > > 5. On the Version tab, determine the version of the file that is installed on your
    > > computer by comparing it to the version that is documented in the appropriate file
    > > information table.
    > >
    > > Note Attributes other than the file version may change during installation. Comparing
    > > other file attributes to the information in the file information table is not a supported
    > > method of verifying that the update has been applied. Also, in certain cases, files may be
    > > renamed during installation. If the file or version information is not present, use one of
    > > the other available methods to verify update installation.

    >
    > > • Registry Key Verification
    > >
    > > You may also be able to verify the files that this security update has installed by
    > > reviewing the following registry key:
    > >
    > > HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CAPICOM.Certificates.4\CLSID

    >
    > Check the file and registry key verification, please.
    >
    > IF they are correct then there is a detection issue.
    >
    > MowGreen [MVP 2003-2007]
    > ===============
    > *-343-* FDNY
    > Never Forgotten
    > ===============
    >
    >
    >
    > chief123 wrote:
    >
    > > I've read several posts on this and have yet to see a reason/solution for the
    > > issue. I have a workstation that WSUS contiuous to queue KB931906. Add/Remove
    > > Programs list this update as being installed. Also, the WindowsUpdate.log
    > > file indicates a successful install, followed shortly by a redetection of the
    > > need to install the update. I can include the WindowsUpdate.log file for
    > > reference if needed.
    > >
    > > Any new ideas? I don't believe malware is at the root of this.

    >


  5. #5
    MowGreen [MVP] Guest

    Re: CAPICOM KB931906 - Continuously queued to install.

    chief123 wrote:

    > The file versions seem to check out; however, the registry shows either
    > HKLM\software\classes\capicom.certificates -OR- capicom.certificates.1 -OR-
    > capicom.certificates.2. There are no entries for a capicom.certicates.4.
    >
    > Also, I found a second copy of capicom.dll on this workstation. It is part
    > of the HP System Diags installed by the HP printer software.. I think. Could
    > this be causing the update issue?
    >


    That could very well be why the update is being redected as needed and
    why capicom.certificates.4 is missing from the registry. Is the other
    capicom.dll the same Version as the one in the update or at lesser V. ?
    Perhaps HP offers a later or updated version of System Diags.
    This wouldn't be the first time that some bloated HP software has caused
    a redection or installation issue with an update, chief123.

    MowGreen [MVP 2003-2007]
    ===============
    *-343-* FDNY
    Never Forgotten
    ===============




  6. #6
    chief123 Guest

    Re: CAPICOM KB931906 - Continuously queued to install.

    The HP version of CAPICOM is located at C:\Program
    Files\Hewlett-Packard\eSupportDiags. I believe it is part of the HP All in
    ONe software. He has a HP 6210 All-In-One. I ran the HP Update Software app
    but no new software was queued up. The version of CAPICOM is 2.0.0.3.

    "MowGreen [MVP]" wrote:

    > chief123 wrote:
    >
    > > The file versions seem to check out; however, the registry shows either
    > > HKLM\software\classes\capicom.certificates -OR- capicom.certificates.1 -OR-
    > > capicom.certificates.2. There are no entries for a capicom.certicates.4.
    > >
    > > Also, I found a second copy of capicom.dll on this workstation. It is part
    > > of the HP System Diags installed by the HP printer software.. I think. Could
    > > this be causing the update issue?
    > >

    >
    > That could very well be why the update is being redected as needed and
    > why capicom.certificates.4 is missing from the registry. Is the other
    > capicom.dll the same Version as the one in the update or at lesser V. ?
    > Perhaps HP offers a later or updated version of System Diags.
    > This wouldn't be the first time that some bloated HP software has caused
    > a redection or installation issue with an update, chief123.
    >
    > MowGreen [MVP 2003-2007]
    > ===============
    > *-343-* FDNY
    > Never Forgotten
    > ===============
    >
    >
    >
    >


  7. #7
    chief123 Guest

    Re: CAPICOM KB931906 - Continuously queued to install.

    BTW - The "up to date" version of CAPICOM is located at C:\Program
    Files\Microsoft CAPICOM 2.1.0.2\Lib\x86 on the workstation in question.


    "chief123" wrote:

    > The HP version of CAPICOM is located at C:\Program
    > Files\Hewlett-Packard\eSupportDiags. I believe it is part of the HP All in
    > ONe software. He has a HP 6210 All-In-One. I ran the HP Update Software app
    > but no new software was queued up. The version of CAPICOM is 2.0.0.3.
    >
    > "MowGreen [MVP]" wrote:
    >
    > > chief123 wrote:
    > >
    > > > The file versions seem to check out; however, the registry shows either
    > > > HKLM\software\classes\capicom.certificates -OR- capicom.certificates.1 -OR-
    > > > capicom.certificates.2. There are no entries for a capicom.certicates.4.
    > > >
    > > > Also, I found a second copy of capicom.dll on this workstation. It is part
    > > > of the HP System Diags installed by the HP printer software.. I think. Could
    > > > this be causing the update issue?
    > > >

    > >
    > > That could very well be why the update is being redected as needed and
    > > why capicom.certificates.4 is missing from the registry. Is the other
    > > capicom.dll the same Version as the one in the update or at lesser V. ?
    > > Perhaps HP offers a later or updated version of System Diags.
    > > This wouldn't be the first time that some bloated HP software has caused
    > > a redection or installation issue with an update, chief123.
    > >
    > > MowGreen [MVP 2003-2007]
    > > ===============
    > > *-343-* FDNY
    > > Never Forgotten
    > > ===============
    > >
    > >
    > >
    > >


  8. #8
    MowGreen [MVP] Guest

    Re: CAPICOM KB931906 - Continuously queued to install.

    From the security bulletin:
    http://www.microsoft.com/technet/sec.../ms07-028.mspx

    > Prerequisites
    > This security update requires that CAPICOM Certificates is installed and registered.
    > BizTalk Server 2004 installs CAPICOM Certificates. This update will work for both
    > standalone and BizTalk Server 2004 installations. ** Non-Microsoft products can redistribute
    > and install CAPICOM.dll **. Refer to the FAQ “How do I know if I have Capicom.Certificates
    > installed and registered?” for further details.


    I find no such information in the FAQ. Not sure what the result would be
    but, you could attempt replacing the older, vulnerable capicom.dll with
    the updated one and hope it doesn't cause an issue with HP's Sys Diags.
    Or, better yet, contact PSS for free support with this issue as it is a
    Critical security update:
    > Customers in the U.S. and Canada can receive technical support from Microsoft Product
    > Support Services at 1-866-PCSAFETY. There is no charge for support calls that are
    > associated with security updates.



    MowGreen [MVP 2003-2007]
    ===============
    *-343-* FDNY
    Never Forgotten
    ===============



    chief123 wrote:
    > BTW - The "up to date" version of CAPICOM is located at C:\Program
    > Files\Microsoft CAPICOM 2.1.0.2\Lib\x86 on the workstation in question.
    >
    >
    > "chief123" wrote:
    >
    >
    >>The HP version of CAPICOM is located at C:\Program
    >>Files\Hewlett-Packard\eSupportDiags. I believe it is part of the HP All in
    >>ONe software. He has a HP 6210 All-In-One. I ran the HP Update Software app
    >>but no new software was queued up. The version of CAPICOM is 2.0.0.3.
    >>
    >>"MowGreen [MVP]" wrote:
    >>
    >>
    >>>chief123 wrote:
    >>>
    >>>
    >>>>The file versions seem to check out; however, the registry shows either
    >>>>HKLM\software\classes\capicom.certificates -OR- capicom.certificates.1 -OR-
    >>>>capicom.certificates.2. There are no entries for a capicom.certicates.4.
    >>>>
    >>>>Also, I found a second copy of capicom.dll on this workstation. It is part
    >>>>of the HP System Diags installed by the HP printer software.. I think. Could
    >>>>this be causing the update issue?
    >>>>
    >>>
    >>>That could very well be why the update is being redected as needed and
    >>>why capicom.certificates.4 is missing from the registry. Is the other
    >>>capicom.dll the same Version as the one in the update or at lesser V. ?
    >>>Perhaps HP offers a later or updated version of System Diags.
    >>>This wouldn't be the first time that some bloated HP software has caused
    >>>a redection or installation issue with an update, chief123.
    >>>
    >>>MowGreen [MVP 2003-2007]
    >>>===============
    >>> *-343-* FDNY
    >>>Never Forgotten
    >>>===============
    >>>
    >>>
    >>>
    >>>


  9. #9
    chief123 Guest

    Re: CAPICOM KB931906 - Continuously queued to install.

    I thought of that earlier when I was remoting into the computer in question.
    I try replacing the out of date CAPICOM.DLL. Thanks for the help. I will post
    a result.

    "MowGreen [MVP]" wrote:

    > From the security bulletin:
    > http://www.microsoft.com/technet/sec.../ms07-028.mspx
    >
    > > Prerequisites
    > > This security update requires that CAPICOM Certificates is installed and registered.
    > > BizTalk Server 2004 installs CAPICOM Certificates. This update will work for both
    > > standalone and BizTalk Server 2004 installations. ** Non-Microsoft products can redistribute
    > > and install CAPICOM.dll **. Refer to the FAQ “How do I know if I have Capicom.Certificates
    > > installed and registered?” for further details.

    >
    > I find no such information in the FAQ. Not sure what the result would be
    > but, you could attempt replacing the older, vulnerable capicom.dll with
    > the updated one and hope it doesn't cause an issue with HP's Sys Diags.
    > Or, better yet, contact PSS for free support with this issue as it is a
    > Critical security update:
    > > Customers in the U.S. and Canada can receive technical support from Microsoft Product
    > > Support Services at 1-866-PCSAFETY. There is no charge for support calls that are
    > > associated with security updates.

    >
    >
    > MowGreen [MVP 2003-2007]
    > ===============
    > *-343-* FDNY
    > Never Forgotten
    > ===============
    >
    >
    >
    > chief123 wrote:
    > > BTW - The "up to date" version of CAPICOM is located at C:\Program
    > > Files\Microsoft CAPICOM 2.1.0.2\Lib\x86 on the workstation in question.
    > >
    > >
    > > "chief123" wrote:
    > >
    > >
    > >>The HP version of CAPICOM is located at C:\Program
    > >>Files\Hewlett-Packard\eSupportDiags. I believe it is part of the HP All in
    > >>ONe software. He has a HP 6210 All-In-One. I ran the HP Update Software app
    > >>but no new software was queued up. The version of CAPICOM is 2.0.0.3.
    > >>
    > >>"MowGreen [MVP]" wrote:
    > >>
    > >>
    > >>>chief123 wrote:
    > >>>
    > >>>
    > >>>>The file versions seem to check out; however, the registry shows either
    > >>>>HKLM\software\classes\capicom.certificates -OR- capicom.certificates.1 -OR-
    > >>>>capicom.certificates.2. There are no entries for a capicom.certicates.4.
    > >>>>
    > >>>>Also, I found a second copy of capicom.dll on this workstation. It is part
    > >>>>of the HP System Diags installed by the HP printer software.. I think. Could
    > >>>>this be causing the update issue?
    > >>>>
    > >>>
    > >>>That could very well be why the update is being redected as needed and
    > >>>why capicom.certificates.4 is missing from the registry. Is the other
    > >>>capicom.dll the same Version as the one in the update or at lesser V. ?
    > >>>Perhaps HP offers a later or updated version of System Diags.
    > >>>This wouldn't be the first time that some bloated HP software has caused
    > >>>a redection or installation issue with an update, chief123.
    > >>>
    > >>>MowGreen [MVP 2003-2007]
    > >>>===============
    > >>> *-343-* FDNY
    > >>>Never Forgotten
    > >>>===============
    > >>>
    > >>>
    > >>>
    > >>>

    >


  10. #10
    chief123 Guest

    Re: CAPICOM KB931906 - Continuously queued to install.

    That didn't do it. I also tried the renaming of the
    %windir%\softwaredistribution and WindowsUPdate.log procedure. Still queues
    up. I even tried the following: msiexec.exe /fa capicom2.msi.

    I noticed the KB931906.log is missing from the C:\windows directory. So,
    even though Add/Remove programs has the update as being installed, it would
    seem it is failing somewhere.

    "chief123" wrote:

    > I thought of that earlier when I was remoting into the computer in question.
    > I try replacing the out of date CAPICOM.DLL. Thanks for the help. I will post
    > a result.
    >
    > "MowGreen [MVP]" wrote:
    >
    > > From the security bulletin:
    > > http://www.microsoft.com/technet/sec.../ms07-028.mspx
    > >
    > > > Prerequisites
    > > > This security update requires that CAPICOM Certificates is installed and registered.
    > > > BizTalk Server 2004 installs CAPICOM Certificates. This update will work for both
    > > > standalone and BizTalk Server 2004 installations. ** Non-Microsoft products can redistribute
    > > > and install CAPICOM.dll **. Refer to the FAQ “How do I know if I have Capicom.Certificates
    > > > installed and registered?” for further details.

    > >
    > > I find no such information in the FAQ. Not sure what the result would be
    > > but, you could attempt replacing the older, vulnerable capicom.dll with
    > > the updated one and hope it doesn't cause an issue with HP's Sys Diags.
    > > Or, better yet, contact PSS for free support with this issue as it is a
    > > Critical security update:
    > > > Customers in the U.S. and Canada can receive technical support from Microsoft Product
    > > > Support Services at 1-866-PCSAFETY. There is no charge for support calls that are
    > > > associated with security updates.

    > >
    > >
    > > MowGreen [MVP 2003-2007]
    > > ===============
    > > *-343-* FDNY
    > > Never Forgotten
    > > ===============
    > >
    > >
    > >
    > > chief123 wrote:
    > > > BTW - The "up to date" version of CAPICOM is located at C:\Program
    > > > Files\Microsoft CAPICOM 2.1.0.2\Lib\x86 on the workstation in question.
    > > >
    > > >
    > > > "chief123" wrote:
    > > >
    > > >
    > > >>The HP version of CAPICOM is located at C:\Program
    > > >>Files\Hewlett-Packard\eSupportDiags. I believe it is part of the HP All in
    > > >>ONe software. He has a HP 6210 All-In-One. I ran the HP Update Software app
    > > >>but no new software was queued up. The version of CAPICOM is 2.0.0.3.
    > > >>
    > > >>"MowGreen [MVP]" wrote:
    > > >>
    > > >>
    > > >>>chief123 wrote:
    > > >>>
    > > >>>
    > > >>>>The file versions seem to check out; however, the registry shows either
    > > >>>>HKLM\software\classes\capicom.certificates -OR- capicom.certificates.1 -OR-
    > > >>>>capicom.certificates.2. There are no entries for a capicom.certicates.4.
    > > >>>>
    > > >>>>Also, I found a second copy of capicom.dll on this workstation. It is part
    > > >>>>of the HP System Diags installed by the HP printer software.. I think. Could
    > > >>>>this be causing the update issue?
    > > >>>>
    > > >>>
    > > >>>That could very well be why the update is being redected as needed and
    > > >>>why capicom.certificates.4 is missing from the registry. Is the other
    > > >>>capicom.dll the same Version as the one in the update or at lesser V. ?
    > > >>>Perhaps HP offers a later or updated version of System Diags.
    > > >>>This wouldn't be the first time that some bloated HP software has caused
    > > >>>a redection or installation issue with an update, chief123.
    > > >>>
    > > >>>MowGreen [MVP 2003-2007]
    > > >>>===============
    > > >>> *-343-* FDNY
    > > >>>Never Forgotten
    > > >>>===============
    > > >>>
    > > >>>
    > > >>>
    > > >>>

    > >


  11. #11
    MowGreen [MVP] Guest

    Re: CAPICOM KB931906 - Continuously queued to install.

    Is the box manufactured by HP ? If so you could attempt to install it
    from the root drive and use this syntax -

    C:\CAPICOM-KB931906-v2102.exe /o

    If that fails then contact PSS - 1-866-PCSAFETY
    There is no charge for support with security updates.

    MowGreen [MVP 2003-2007]
    ===============
    *-343-* FDNY
    Never Forgotten
    ===============


    chief123 wrote:

    > That didn't do it. I also tried the renaming of the
    > %windir%\softwaredistribution and WindowsUPdate.log procedure. Still queues
    > up. I even tried the following: msiexec.exe /fa capicom2.msi.
    >
    > I noticed the KB931906.log is missing from the C:\windows directory. So,
    > even though Add/Remove programs has the update as being installed, it would
    > seem it is failing somewhere.
    >
    > "chief123" wrote:
    >
    >
    >>I thought of that earlier when I was remoting into the computer in question.
    >>I try replacing the out of date CAPICOM.DLL. Thanks for the help. I will post
    >>a result.
    >>
    >>"MowGreen [MVP]" wrote:
    >>
    >>
    >>> From the security bulletin:
    >>>http://www.microsoft.com/technet/sec.../ms07-028.mspx
    >>>
    >>>
    >>>>Prerequisites
    >>>>This security update requires that CAPICOM Certificates is installed and registered.
    >>>>BizTalk Server 2004 installs CAPICOM Certificates. This update will work for both
    >>>>standalone and BizTalk Server 2004 installations. ** Non-Microsoft products can redistribute
    >>>>and install CAPICOM.dll **. Refer to the FAQ “How do I know if I have Capicom.Certificates
    >>>>installed and registered?” for further details.
    >>>
    >>>I find no such information in the FAQ. Not sure what the result would be
    >>>but, you could attempt replacing the older, vulnerable capicom.dll with
    >>>the updated one and hope it doesn't cause an issue with HP's Sys Diags.
    >>>Or, better yet, contact PSS for free support with this issue as it is a
    >>>Critical security update:
    >>>
    >>>>Customers in the U.S. and Canada can receive technical support from Microsoft Product
    >>>>Support Services at 1-866-PCSAFETY. There is no charge for support calls that are
    >>>>associated with security updates.
    >>>
    >>>
    >>>MowGreen [MVP 2003-2007]
    >>>===============
    >>> *-343-* FDNY
    >>>Never Forgotten
    >>>===============
    >>>
    >>>
    >>>
    >>>chief123 wrote:
    >>>
    >>>>BTW - The "up to date" version of CAPICOM is located at C:\Program
    >>>>Files\Microsoft CAPICOM 2.1.0.2\Lib\x86 on the workstation in question.
    >>>>
    >>>>
    >>>>"chief123" wrote:
    >>>>
    >>>>
    >>>>
    >>>>>The HP version of CAPICOM is located at C:\Program
    >>>>>Files\Hewlett-Packard\eSupportDiags. I believe it is part of the HP All in
    >>>>>ONe software. He has a HP 6210 All-In-One. I ran the HP Update Software app
    >>>>>but no new software was queued up. The version of CAPICOM is 2.0.0.3.
    >>>>>
    >>>>>"MowGreen [MVP]" wrote:
    >>>>>
    >>>>>
    >>>>>
    >>>>>>chief123 wrote:
    >>>>>>
    >>>>>>
    >>>>>>
    >>>>>>>The file versions seem to check out; however, the registry shows either
    >>>>>>>HKLM\software\classes\capicom.certificates -OR- capicom.certificates.1 -OR-
    >>>>>>>capicom.certificates.2. There are no entries for a capicom.certicates.4.
    >>>>>>>
    >>>>>>>Also, I found a second copy of capicom.dll on this workstation. It is part
    >>>>>>>of the HP System Diags installed by the HP printer software.. I think. Could
    >>>>>>>this be causing the update issue?
    >>>>>>>
    >>>>>>
    >>>>>>That could very well be why the update is being redected as needed and
    >>>>>>why capicom.certificates.4 is missing from the registry. Is the other
    >>>>>>capicom.dll the same Version as the one in the update or at lesser V. ?
    >>>>>>Perhaps HP offers a later or updated version of System Diags.
    >>>>>>This wouldn't be the first time that some bloated HP software has caused
    >>>>>>a redection or installation issue with an update, chief123.
    >>>>>>
    >>>>>>MowGreen [MVP 2003-2007]
    >>>>>>===============
    >>>>>> *-343-* FDNY
    >>>>>>Never Forgotten
    >>>>>>===============
    >>>>>>
    >>>>>>
    >>>>>>
    >>>>>>
    >>>


  12. #12
    dawn allen Guest

    CAPICOM (KB931906) CONTINUOUSLY TRYING TO INSTALL

    Had this problem after being forced to format and reinstall my operating system. REALLY sucks and it's DAMN frustrating. I had a number of updates that simply failed to install. I contacted microsoft, and here is the answer:


    1. Please download the file from the following link:

    http://download.windowsupdate.com/wi...gent30-x86.exe



    2. Save the file to "C: drive".

    3. Click "Start", "Run", type: "C:\WindowsUpdateAgent30-x86.exe /wuforce" (without quotations) and then press "Enter" to install the Windows Update engine.



    There is a space between "C:\WindowsUpdateAgent30-x86.exe" and "/wuforce".



    Let’s now try Windows Update again and see if the issue has been resolved. Please let us know if this step has resolved it. If it has not, please proceed to the next step.



    Suggestion 2: Register DLL files

    =======================

    By trying this step, we can check the update engines.



    1. Close all instances of Internet Explorer.

    2. Click "Start" and "Run", type "REGSVR32 ATL.DLL" (without quotations) in the open box and click "OK".



    Note: There is a space between REGSVR32 and ATL.DLL



    3. Register the files listed below:



    REGSVR32 MSXML3.DLL

    REGSVR32 WUAPI.DLL

    REGSVR32 WUAUENG.DLL

    REGSVR32 WUAUENG1.DLL

    REGSVR32 WUPS2.DLL

    REGSVR32 WUCLTUI.DLL

    REGSVR32 WUPS.DLL

    REGSVR32 WUWEB.DLL

    REGSVR32 QMGR.DLL

    REGSVR32 QMGRPRXY.DLL

    REGSVR32 JSCRIPT.DLL



    If you are using the Microsoft Update Site, please register the following files as well



    REGSVR32 MUCLTUI.DLL

    REGSVR32 MUWEB.DLL



    Note: Please register all the files. While registering each .DLL file you should get a "succeeded" message. If any error message is encountered, please let me know the exact wording.



    For more information, please refer to the following Microsoft Knowledge Base article:



    Updates are not installed successfully from Windows Update, from Microsoft Update, or by using Automatic Updates after you repair a Windows XP installation

    http://support.microsoft.com/kb/943144



  13. #13
    was pulling her hair out Guest

    CAPICOM KB931906 - Continuously queued to install

    Had this problem after being forced to format and reinstall my operating system. REALLY sucks and it's DAMN frustrating. I had a number of updates that simply failed to install. I contacted microsoft, and here is the answer:


    1. Please download the file from the following link:

    http://download.windowsupdate.com/wi...gent30-x86.exe


    2. Save the file to "C: drive".

    3. Click "Start", "Run", type: "C:\WindowsUpdateAgent30-x86.exe /wuforce" (without quotations) and then press "Enter" to install the Windows Update engine.



    There is a space between "C:\WindowsUpdateAgent30-x86.exe" and "/wuforce".



    Let’s now try Windows Update again and see if the issue has been resolved. Please let us know if this step has resolved it. If it has not, please proceed to the next step.



    Suggestion 2: Register DLL files

    =======================

    By trying this step, we can check the update engines.



    1. Close all instances of Internet Explorer.

    2. Click "Start" and "Run", type "REGSVR32 ATL.DLL" (without quotations) in the open box and click "OK".



    Note: There is a space between REGSVR32 and ATL.DLL



    3. Register the files listed below:



    REGSVR32 MSXML3.DLL

    REGSVR32 WUAPI.DLL

    REGSVR32 WUAUENG.DLL

    REGSVR32 WUAUENG1.DLL

    REGSVR32 WUPS2.DLL

    REGSVR32 WUCLTUI.DLL

    REGSVR32 WUPS.DLL

    REGSVR32 WUWEB.DLL

    REGSVR32 QMGR.DLL

    REGSVR32 QMGRPRXY.DLL

    REGSVR32 JSCRIPT.DLL



    If you are using the Microsoft Update Site, please register the following files as well



    REGSVR32 MUCLTUI.DLL

    REGSVR32 MUWEB.DLL



    Note: Please register all the files. While registering each .DLL file you should get a "succeeded" message. If any error message is encountered, please let me know the exact wording.



    For more information, please refer to the following Microsoft Knowledge Base article:



    Updates are not installed successfully from Windows Update, from Microsoft Update, or by using Automatic Updates after you repair a Windows XP installation

    http://support.microsoft.com/kb/943144

    *************************************************


    I used the first "repair" and all updates installed as they should, 0 failed. So, here's the answer!!!



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