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Thread: Blue Screen crash of XP after Windows Updates

  1. #1
    dalek Guest

    Blue Screen crash of XP after Windows Updates

    After Windows Update performs the latest updates, the system now crashes with
    a Blue Screen of Death within 10 minutes startup. Doesn't matter if you log
    in or not.

    - Security Update for Windows XP (KB939373)
    - Security Update for MIcrosoft .NET framework, Version 2.0 (KB928365)
    - Update for Windows XP (KB936357)
    - Windows Malicious Software Removal Tool - July 2007 (KB980830)

    I'm afraid to do any more development on this system because it has become
    unstable after the updates.

  2. #2
    realcestmoi Guest

    Re: Blue Screen crash of XP after Windows Updates

    Hi there,

    The KB936357 is an update for Intel based processors, so I hope yours is an
    Intel CPU ?

    If so try booting in safe mode and disable automaticly restart if a system
    faillure occurs which is to be found: right click my comp. choose properties
    than startup and recovery settings button, than unmark the box automaticly
    restart under system faillure, click apply and ok.

    Reboot and you should get the blue screen permanently wthout the system
    rebooting, write down the full errorcode and report it here.

    You can also try to uninstall the specific update from add remove programs
    and see if the error is gone by doing so.

    Best regards,
    Michel Denie


    "dalek" <dalek@discussions.microsoft.com> wrote in message
    news:C7F035B7-2DBA-4CD8-917D-B350AF4C6979@microsoft.com...
    > After Windows Update performs the latest updates, the system now crashes
    > with
    > a Blue Screen of Death within 10 minutes startup. Doesn't matter if you
    > log
    > in or not.
    >
    > - Security Update for Windows XP (KB939373)
    > - Security Update for MIcrosoft .NET framework, Version 2.0 (KB928365)
    > - Update for Windows XP (KB936357)
    > - Windows Malicious Software Removal Tool - July 2007 (KB980830)
    >
    > I'm afraid to do any more development on this system because it has become
    > unstable after the updates.




  3. #3
    Joan Murphy Guest

    Re: Blue Screen crash of XP after Windows Updates

    My PC has worked for 2 years fine until today. My PC is now rebooting itself
    about 30mins after starting . The error report says it is corrupted. I have
    tried uninstalling KB936357 (My PC is INTEL) but it is still rebooting
    itself. Any other ideas?
    --
    Joni


    "realcestmoi" wrote:

    > Hi there,
    >
    > The KB936357 is an update for Intel based processors, so I hope yours is an
    > Intel CPU ?
    >
    > If so try booting in safe mode and disable automaticly restart if a system
    > faillure occurs which is to be found: right click my comp. choose properties
    > than startup and recovery settings button, than unmark the box automaticly
    > restart under system faillure, click apply and ok.
    >
    > Reboot and you should get the blue screen permanently wthout the system
    > rebooting, write down the full errorcode and report it here.
    >
    > You can also try to uninstall the specific update from add remove programs
    > and see if the error is gone by doing so.
    >
    > Best regards,
    > Michel Denie
    >
    >
    > "dalek" <dalek@discussions.microsoft.com> wrote in message
    > news:C7F035B7-2DBA-4CD8-917D-B350AF4C6979@microsoft.com...
    > > After Windows Update performs the latest updates, the system now crashes
    > > with
    > > a Blue Screen of Death within 10 minutes startup. Doesn't matter if you
    > > log
    > > in or not.
    > >
    > > - Security Update for Windows XP (KB939373)
    > > - Security Update for MIcrosoft .NET framework, Version 2.0 (KB928365)
    > > - Update for Windows XP (KB936357)
    > > - Windows Malicious Software Removal Tool - July 2007 (KB980830)
    > >
    > > I'm afraid to do any more development on this system because it has become
    > > unstable after the updates.

    >
    >
    >


  4. #4
    TaurArian Guest

    Re: Blue Screen crash of XP after Windows Updates

    Are you able to do a system restore prior to the updates?

    "Joan Murphy" wrote:

    > My PC has worked for 2 years fine until today. My PC is now rebooting itself
    > about 30mins after starting . The error report says it is corrupted. I have
    > tried uninstalling KB936357 (My PC is INTEL) but it is still rebooting
    > itself. Any other ideas?
    > --
    > Joni
    >
    >
    > "realcestmoi" wrote:
    >
    > > Hi there,
    > >
    > > The KB936357 is an update for Intel based processors, so I hope yours is an
    > > Intel CPU ?
    > >
    > > If so try booting in safe mode and disable automaticly restart if a system
    > > faillure occurs which is to be found: right click my comp. choose properties
    > > than startup and recovery settings button, than unmark the box automaticly
    > > restart under system faillure, click apply and ok.
    > >
    > > Reboot and you should get the blue screen permanently wthout the system
    > > rebooting, write down the full errorcode and report it here.
    > >
    > > You can also try to uninstall the specific update from add remove programs
    > > and see if the error is gone by doing so.
    > >
    > > Best regards,
    > > Michel Denie
    > >
    > >
    > > "dalek" <dalek@discussions.microsoft.com> wrote in message
    > > news:C7F035B7-2DBA-4CD8-917D-B350AF4C6979@microsoft.com...
    > > > After Windows Update performs the latest updates, the system now crashes
    > > > with
    > > > a Blue Screen of Death within 10 minutes startup. Doesn't matter if you
    > > > log
    > > > in or not.
    > > >
    > > > - Security Update for Windows XP (KB939373)
    > > > - Security Update for MIcrosoft .NET framework, Version 2.0 (KB928365)
    > > > - Update for Windows XP (KB936357)
    > > > - Windows Malicious Software Removal Tool - July 2007 (KB980830)
    > > >
    > > > I'm afraid to do any more development on this system because it has become
    > > > unstable after the updates.

    > >
    > >
    > >


  5. #5
    realcestmoi Guest

    Re: Blue Screen crash of XP after Windows Updates

    Hello Joni.

    No error report in the blue screen with a number like: 0x0000000XX
    (0X00000000; 0X0000000.....) ?

    Asking because that will pinpoint the problem

    If not try booting last known good configuration or TaurArian's suggestion
    below.

    Best regards,
    Michel Denie


    "Joan Murphy" <JoanMurphy@discussions.microsoft.com> wrote in message
    news:7B551C1F-AB5D-4522-9AC9-47EA5159EB53@microsoft.com...
    > My PC has worked for 2 years fine until today. My PC is now rebooting
    > itself
    > about 30mins after starting . The error report says it is corrupted. I
    > have
    > tried uninstalling KB936357 (My PC is INTEL) but it is still rebooting
    > itself. Any other ideas?
    > --
    > Joni
    >
    >
    > "realcestmoi" wrote:
    >
    >> Hi there,
    >>
    >> The KB936357 is an update for Intel based processors, so I hope yours is
    >> an
    >> Intel CPU ?
    >>
    >> If so try booting in safe mode and disable automaticly restart if a
    >> system
    >> faillure occurs which is to be found: right click my comp. choose
    >> properties
    >> than startup and recovery settings button, than unmark the box
    >> automaticly
    >> restart under system faillure, click apply and ok.
    >>
    >> Reboot and you should get the blue screen permanently wthout the system
    >> rebooting, write down the full errorcode and report it here.
    >>
    >> You can also try to uninstall the specific update from add remove
    >> programs
    >> and see if the error is gone by doing so.
    >>
    >> Best regards,
    >> Michel Denie
    >>
    >>
    >> "dalek" <dalek@discussions.microsoft.com> wrote in message
    >> news:C7F035B7-2DBA-4CD8-917D-B350AF4C6979@microsoft.com...
    >> > After Windows Update performs the latest updates, the system now
    >> > crashes
    >> > with
    >> > a Blue Screen of Death within 10 minutes startup. Doesn't matter if you
    >> > log
    >> > in or not.
    >> >
    >> > - Security Update for Windows XP (KB939373)
    >> > - Security Update for MIcrosoft .NET framework, Version 2.0 (KB928365)
    >> > - Update for Windows XP (KB936357)
    >> > - Windows Malicious Software Removal Tool - July 2007 (KB980830)
    >> >
    >> > I'm afraid to do any more development on this system because it has
    >> > become
    >> > unstable after the updates.

    >>
    >>
    >>




  6. #6
    Joan Murphy Guest

    Re: Blue Screen crash of XP after Windows Updates

    I have restored my PC to 2 days ago (prior to windows updates) and am now
    back up on running although have not accessed work thru VPN which seemed to
    set of the reboot. The following is information from my Event log of the
    System Errors.
    The process msiexec.exe has initiated the restart of JOANSPC for the
    following reason: No title for this reason could be found
    Minor Reason: 0x2
    Shutdown Type: reboot
    Comment: The Windows Installer initiated a system restart to complete or
    continue the configuration of 'Microsoft ActiveSync'.

    12/07
    1:08:51 eventlog
    Microsoft (R) Windows (R) 5.01. 2600 Service Pack 2 Multiprocessor Free.
    1:08:52 save dump
    The computer has rebooted from a bugcheck. The bugcheck was: 0x1000007f
    (0x00000008, 0xf7817d70, 0x00000000, 0x00000000). A dump was saved in:
    C:\WINDOWS\Minidump\Mini071207-01.dmp.

    1:12:52 system error
    Error code 1000007f, parameter1 00000008, parameter2 f7817d70, parameter3
    00000000, parameter4 00000000.

    1:39:04
    Microsoft (R) Windows (R) 5.01. 2600 Service Pack 2 Multiprocessor Free.
    1:39:05
    The computer has rebooted from a bugcheck. The bugcheck was: 0x1000007f
    (0x00000008, 0xf7817d70, 0x00000000, 0x00000000). A dump was saved in:
    C:\WINDOWS\Minidump\Mini071207-02.dmp.
    1:41:22
    Error code 1000007f, parameter1 00000008, parameter2 f7817d70, parameter3
    00000000, parameter4 00000000.

    2:34:00
    Microsoft (R) Windows (R) 5.01. 2600 Service Pack 2 Multiprocessor Free.
    2:34:01
    The computer has rebooted from a bugcheck. The bugcheck was: 0x1000007f
    (0x00000008, 0xf7817d70, 0x00000000, 0x00000000). A dump was saved in:
    C:\WINDOWS\Minidump\Mini071207-05.dmp.
    2:40:09
    Error code 1000007f, parameter1 00000008, parameter2 f7817d70, parameter3
    00000000, parameter4 00000000.

    3:22:12
    The process winlogon.exe has initiated the restart of JOANSPC for the
    following reason: No title for this reason could be found
    Minor Reason: 0x17
    Shutdown Type: reboot
    Comment: Update for Windows XP (KB936357)

    4:02:09
    Microsoft (R) Windows (R) 5.01. 2600 Service Pack 2 Multiprocessor Free.
    4:02:10
    The computer has rebooted from a bugcheck. The bugcheck was: 0x1000007f
    (0x00000008, 0xf7817d70, 0x00000000, 0x00000000). A dump was saved in:
    C:\WINDOWS\Minidump\Mini071207-06.dmp.
    4:04:06
    Error code 1000007f, parameter1 00000008, parameter2 f7817d70, parameter3
    00000000, parameter4 00000000.

    Hope this helps...
    --
    Joni


    "realcestmoi" wrote:

    > Hello Joni.
    >
    > No error report in the blue screen with a number like: 0x0000000XX
    > (0X00000000; 0X0000000.....) ?
    >
    > Asking because that will pinpoint the problem
    >
    > If not try booting last known good configuration or TaurArian's suggestion
    > below.
    >
    > Best regards,
    > Michel Denie
    >
    >
    > "Joan Murphy" <JoanMurphy@discussions.microsoft.com> wrote in message
    > news:7B551C1F-AB5D-4522-9AC9-47EA5159EB53@microsoft.com...
    > > My PC has worked for 2 years fine until today. My PC is now rebooting
    > > itself
    > > about 30mins after starting . The error report says it is corrupted. I
    > > have
    > > tried uninstalling KB936357 (My PC is INTEL) but it is still rebooting
    > > itself. Any other ideas?
    > > --
    > > Joni
    > >
    > >
    > > "realcestmoi" wrote:
    > >
    > >> Hi there,
    > >>
    > >> The KB936357 is an update for Intel based processors, so I hope yours is
    > >> an
    > >> Intel CPU ?
    > >>
    > >> If so try booting in safe mode and disable automaticly restart if a
    > >> system
    > >> faillure occurs which is to be found: right click my comp. choose
    > >> properties
    > >> than startup and recovery settings button, than unmark the box
    > >> automaticly
    > >> restart under system faillure, click apply and ok.
    > >>
    > >> Reboot and you should get the blue screen permanently wthout the system
    > >> rebooting, write down the full errorcode and report it here.
    > >>
    > >> You can also try to uninstall the specific update from add remove
    > >> programs
    > >> and see if the error is gone by doing so.
    > >>
    > >> Best regards,
    > >> Michel Denie
    > >>
    > >>
    > >> "dalek" <dalek@discussions.microsoft.com> wrote in message
    > >> news:C7F035B7-2DBA-4CD8-917D-B350AF4C6979@microsoft.com...
    > >> > After Windows Update performs the latest updates, the system now
    > >> > crashes
    > >> > with
    > >> > a Blue Screen of Death within 10 minutes startup. Doesn't matter if you
    > >> > log
    > >> > in or not.
    > >> >
    > >> > - Security Update for Windows XP (KB939373)
    > >> > - Security Update for MIcrosoft .NET framework, Version 2.0 (KB928365)
    > >> > - Update for Windows XP (KB936357)
    > >> > - Windows Malicious Software Removal Tool - July 2007 (KB980830)
    > >> >
    > >> > I'm afraid to do any more development on this system because it has
    > >> > become
    > >> > unstable after the updates.
    > >>
    > >>
    > >>

    >
    >
    >


  7. #7
    TaurArian [MS-MVP] Guest

    Re: Blue Screen crash of XP after Windows Updates

    Joan, that's doesn't look good and should be reported to MS:
    start a free Windows Update support incident request:
    https://support.microsoft.com/oas/de...spx?gprid=6527
    Copy the log into the email request. MS should be aware of the problems users are facing.

    I was lucky with this update as I accidently installed it without incident at home. When
    it was offered on the work computer, I chose to hide it until I knew more about this
    particular update as that computer is over 3 years old.

    --
    ====================================
    TaurArian [MS-MVP] 2005-2008 - Australia
    ====================================
    How to make a good post: http://www.dts-l.org/goodpost.htm
    Defending your machine: http://defendingyourmachine2.blogspot.com/
    http://taurarian.mvps.org/index.htm

    Emails will not be acknowledged - please post to the newsgroup so all may benefit.


    "Joan Murphy" <JoanMurphy@discussions.microsoft.com> wrote in message
    news:74832105-7E41-4592-A95E-46E499EE5870@microsoft.com...
    |I have restored my PC to 2 days ago (prior to windows updates) and am now
    | back up on running although have not accessed work thru VPN which seemed to
    | set of the reboot. The following is information from my Event log of the
    | System Errors.
    | The process msiexec.exe has initiated the restart of JOANSPC for the
    | following reason: No title for this reason could be found
    | Minor Reason: 0x2
    | Shutdown Type: reboot
    | Comment: The Windows Installer initiated a system restart to complete or
    | continue the configuration of 'Microsoft ActiveSync'.
    |
    | 12/07
    | 1:08:51 eventlog
    | Microsoft (R) Windows (R) 5.01. 2600 Service Pack 2 Multiprocessor Free.
    | 1:08:52 save dump
    | The computer has rebooted from a bugcheck. The bugcheck was: 0x1000007f
    | (0x00000008, 0xf7817d70, 0x00000000, 0x00000000). A dump was saved in:
    | C:\WINDOWS\Minidump\Mini071207-01.dmp.
    |
    | 1:12:52 system error
    | Error code 1000007f, parameter1 00000008, parameter2 f7817d70, parameter3
    | 00000000, parameter4 00000000.
    |
    | 1:39:04
    | Microsoft (R) Windows (R) 5.01. 2600 Service Pack 2 Multiprocessor Free.
    | 1:39:05
    | The computer has rebooted from a bugcheck. The bugcheck was: 0x1000007f
    | (0x00000008, 0xf7817d70, 0x00000000, 0x00000000). A dump was saved in:
    | C:\WINDOWS\Minidump\Mini071207-02.dmp.
    | 1:41:22
    | Error code 1000007f, parameter1 00000008, parameter2 f7817d70, parameter3
    | 00000000, parameter4 00000000.
    |
    | 2:34:00
    | Microsoft (R) Windows (R) 5.01. 2600 Service Pack 2 Multiprocessor Free.
    | 2:34:01
    | The computer has rebooted from a bugcheck. The bugcheck was: 0x1000007f
    | (0x00000008, 0xf7817d70, 0x00000000, 0x00000000). A dump was saved in:
    | C:\WINDOWS\Minidump\Mini071207-05.dmp.
    | 2:40:09
    | Error code 1000007f, parameter1 00000008, parameter2 f7817d70, parameter3
    | 00000000, parameter4 00000000.
    |
    | 3:22:12
    | The process winlogon.exe has initiated the restart of JOANSPC for the
    | following reason: No title for this reason could be found
    | Minor Reason: 0x17
    | Shutdown Type: reboot
    | Comment: Update for Windows XP (KB936357)
    |
    | 4:02:09
    | Microsoft (R) Windows (R) 5.01. 2600 Service Pack 2 Multiprocessor Free.
    | 4:02:10
    | The computer has rebooted from a bugcheck. The bugcheck was: 0x1000007f
    | (0x00000008, 0xf7817d70, 0x00000000, 0x00000000). A dump was saved in:
    | C:\WINDOWS\Minidump\Mini071207-06.dmp.
    | 4:04:06
    | Error code 1000007f, parameter1 00000008, parameter2 f7817d70, parameter3
    | 00000000, parameter4 00000000.
    |
    | Hope this helps...
    | --
    | Joni
    |
    |
    | "realcestmoi" wrote:
    |
    | > Hello Joni.
    | >
    | > No error report in the blue screen with a number like: 0x0000000XX
    | > (0X00000000; 0X0000000.....) ?
    | >
    | > Asking because that will pinpoint the problem
    | >
    | > If not try booting last known good configuration or TaurArian's suggestion
    | > below.
    | >
    | > Best regards,
    | > Michel Denie
    | >
    | >
    | > "Joan Murphy" <JoanMurphy@discussions.microsoft.com> wrote in message
    | > news:7B551C1F-AB5D-4522-9AC9-47EA5159EB53@microsoft.com...
    | > > My PC has worked for 2 years fine until today. My PC is now rebooting
    | > > itself
    | > > about 30mins after starting . The error report says it is corrupted. I
    | > > have
    | > > tried uninstalling KB936357 (My PC is INTEL) but it is still rebooting
    | > > itself. Any other ideas?
    | > > --
    | > > Joni
    | > >
    | > >
    | > > "realcestmoi" wrote:
    | > >
    | > >> Hi there,
    | > >>
    | > >> The KB936357 is an update for Intel based processors, so I hope yours is
    | > >> an
    | > >> Intel CPU ?
    | > >>
    | > >> If so try booting in safe mode and disable automaticly restart if a
    | > >> system
    | > >> faillure occurs which is to be found: right click my comp. choose
    | > >> properties
    | > >> than startup and recovery settings button, than unmark the box
    | > >> automaticly
    | > >> restart under system faillure, click apply and ok.
    | > >>
    | > >> Reboot and you should get the blue screen permanently wthout the system
    | > >> rebooting, write down the full errorcode and report it here.
    | > >>
    | > >> You can also try to uninstall the specific update from add remove
    | > >> programs
    | > >> and see if the error is gone by doing so.
    | > >>
    | > >> Best regards,
    | > >> Michel Denie
    | > >>
    | > >>
    | > >> "dalek" <dalek@discussions.microsoft.com> wrote in message
    | > >> news:C7F035B7-2DBA-4CD8-917D-B350AF4C6979@microsoft.com...
    | > >> > After Windows Update performs the latest updates, the system now
    | > >> > crashes
    | > >> > with
    | > >> > a Blue Screen of Death within 10 minutes startup. Doesn't matter if you
    | > >> > log
    | > >> > in or not.
    | > >> >
    | > >> > - Security Update for Windows XP (KB939373)
    | > >> > - Security Update for MIcrosoft .NET framework, Version 2.0 (KB928365)
    | > >> > - Update for Windows XP (KB936357)
    | > >> > - Windows Malicious Software Removal Tool - July 2007 (KB980830)
    | > >> >
    | > >> > I'm afraid to do any more development on this system because it has
    | > >> > become
    | > >> > unstable after the updates.
    | > >>
    | > >>
    | > >>
    | >
    | >
    | >



  8. #8
    Joan Murphy Guest

    Re: Blue Screen crash of XP after Windows Updates

    Thanks for your help, I had to do the restore again as I could not stop the
    Automatic updates! I have now got them switched off (permanently I hope). I
    have managed to access work thru VPN successfully and no more problems so far
    in event log. I will keep my fingers crossed! I have submitted the problem
    to MS via e-mail Confirmation number:1039327095.

    --
    Joni


    "TaurArian [MS-MVP]" wrote:

    > Joan, that's doesn't look good and should be reported to MS:
    > start a free Windows Update support incident request:
    > https://support.microsoft.com/oas/de...spx?gprid=6527
    > Copy the log into the email request. MS should be aware of the problems users are facing.
    >
    > I was lucky with this update as I accidently installed it without incident at home. When
    > it was offered on the work computer, I chose to hide it until I knew more about this
    > particular update as that computer is over 3 years old.
    >
    > --
    > ====================================
    > TaurArian [MS-MVP] 2005-2008 - Australia
    > ====================================
    > How to make a good post: http://www.dts-l.org/goodpost.htm
    > Defending your machine: http://defendingyourmachine2.blogspot.com/
    > http://taurarian.mvps.org/index.htm
    >
    > Emails will not be acknowledged - please post to the newsgroup so all may benefit.
    >
    >
    > "Joan Murphy" <JoanMurphy@discussions.microsoft.com> wrote in message
    > news:74832105-7E41-4592-A95E-46E499EE5870@microsoft.com...
    > |I have restored my PC to 2 days ago (prior to windows updates) and am now
    > | back up on running although have not accessed work thru VPN which seemed to
    > | set of the reboot. The following is information from my Event log of the
    > | System Errors.
    > | The process msiexec.exe has initiated the restart of JOANSPC for the
    > | following reason: No title for this reason could be found
    > | Minor Reason: 0x2
    > | Shutdown Type: reboot
    > | Comment: The Windows Installer initiated a system restart to complete or
    > | continue the configuration of 'Microsoft ActiveSync'.
    > |
    > | 12/07
    > | 1:08:51 eventlog
    > | Microsoft (R) Windows (R) 5.01. 2600 Service Pack 2 Multiprocessor Free.
    > | 1:08:52 save dump
    > | The computer has rebooted from a bugcheck. The bugcheck was: 0x1000007f
    > | (0x00000008, 0xf7817d70, 0x00000000, 0x00000000). A dump was saved in:
    > | C:\WINDOWS\Minidump\Mini071207-01.dmp.
    > |
    > | 1:12:52 system error
    > | Error code 1000007f, parameter1 00000008, parameter2 f7817d70, parameter3
    > | 00000000, parameter4 00000000.
    > |
    > | 1:39:04
    > | Microsoft (R) Windows (R) 5.01. 2600 Service Pack 2 Multiprocessor Free.
    > | 1:39:05
    > | The computer has rebooted from a bugcheck. The bugcheck was: 0x1000007f
    > | (0x00000008, 0xf7817d70, 0x00000000, 0x00000000). A dump was saved in:
    > | C:\WINDOWS\Minidump\Mini071207-02.dmp.
    > | 1:41:22
    > | Error code 1000007f, parameter1 00000008, parameter2 f7817d70, parameter3
    > | 00000000, parameter4 00000000.
    > |
    > | 2:34:00
    > | Microsoft (R) Windows (R) 5.01. 2600 Service Pack 2 Multiprocessor Free.
    > | 2:34:01
    > | The computer has rebooted from a bugcheck. The bugcheck was: 0x1000007f
    > | (0x00000008, 0xf7817d70, 0x00000000, 0x00000000). A dump was saved in:
    > | C:\WINDOWS\Minidump\Mini071207-05.dmp.
    > | 2:40:09
    > | Error code 1000007f, parameter1 00000008, parameter2 f7817d70, parameter3
    > | 00000000, parameter4 00000000.
    > |
    > | 3:22:12
    > | The process winlogon.exe has initiated the restart of JOANSPC for the
    > | following reason: No title for this reason could be found
    > | Minor Reason: 0x17
    > | Shutdown Type: reboot
    > | Comment: Update for Windows XP (KB936357)
    > |
    > | 4:02:09
    > | Microsoft (R) Windows (R) 5.01. 2600 Service Pack 2 Multiprocessor Free.
    > | 4:02:10
    > | The computer has rebooted from a bugcheck. The bugcheck was: 0x1000007f
    > | (0x00000008, 0xf7817d70, 0x00000000, 0x00000000). A dump was saved in:
    > | C:\WINDOWS\Minidump\Mini071207-06.dmp.
    > | 4:04:06
    > | Error code 1000007f, parameter1 00000008, parameter2 f7817d70, parameter3
    > | 00000000, parameter4 00000000.
    > |
    > | Hope this helps...
    > | --
    > | Joni
    > |
    > |
    > | "realcestmoi" wrote:
    > |
    > | > Hello Joni.
    > | >
    > | > No error report in the blue screen with a number like: 0x0000000XX
    > | > (0X00000000; 0X0000000.....) ?
    > | >
    > | > Asking because that will pinpoint the problem
    > | >
    > | > If not try booting last known good configuration or TaurArian's suggestion
    > | > below.
    > | >
    > | > Best regards,
    > | > Michel Denie
    > | >
    > | >
    > | > "Joan Murphy" <JoanMurphy@discussions.microsoft.com> wrote in message
    > | > news:7B551C1F-AB5D-4522-9AC9-47EA5159EB53@microsoft.com...
    > | > > My PC has worked for 2 years fine until today. My PC is now rebooting
    > | > > itself
    > | > > about 30mins after starting . The error report says it is corrupted. I
    > | > > have
    > | > > tried uninstalling KB936357 (My PC is INTEL) but it is still rebooting
    > | > > itself. Any other ideas?
    > | > > --
    > | > > Joni
    > | > >
    > | > >
    > | > > "realcestmoi" wrote:
    > | > >
    > | > >> Hi there,
    > | > >>
    > | > >> The KB936357 is an update for Intel based processors, so I hope yours is
    > | > >> an
    > | > >> Intel CPU ?
    > | > >>
    > | > >> If so try booting in safe mode and disable automaticly restart if a
    > | > >> system
    > | > >> faillure occurs which is to be found: right click my comp. choose
    > | > >> properties
    > | > >> than startup and recovery settings button, than unmark the box
    > | > >> automaticly
    > | > >> restart under system faillure, click apply and ok.
    > | > >>
    > | > >> Reboot and you should get the blue screen permanently wthout the system
    > | > >> rebooting, write down the full errorcode and report it here.
    > | > >>
    > | > >> You can also try to uninstall the specific update from add remove
    > | > >> programs
    > | > >> and see if the error is gone by doing so.
    > | > >>
    > | > >> Best regards,
    > | > >> Michel Denie
    > | > >>
    > | > >>
    > | > >> "dalek" <dalek@discussions.microsoft.com> wrote in message
    > | > >> news:C7F035B7-2DBA-4CD8-917D-B350AF4C6979@microsoft.com...
    > | > >> > After Windows Update performs the latest updates, the system now
    > | > >> > crashes
    > | > >> > with
    > | > >> > a Blue Screen of Death within 10 minutes startup. Doesn't matter if you
    > | > >> > log
    > | > >> > in or not.
    > | > >> >
    > | > >> > - Security Update for Windows XP (KB939373)
    > | > >> > - Security Update for MIcrosoft .NET framework, Version 2.0 (KB928365)
    > | > >> > - Update for Windows XP (KB936357)
    > | > >> > - Windows Malicious Software Removal Tool - July 2007 (KB980830)
    > | > >> >
    > | > >> > I'm afraid to do any more development on this system because it has
    > | > >> > become
    > | > >> > unstable after the updates.
    > | > >>
    > | > >>
    > | > >>
    > | >
    > | >
    > | >
    >
    >
    >


  9. #9
    artflux Guest

    Re: Blue Screen crash of XP after Windows Updates

    I have run the updates yesterday and found that KB928365, KB928365, and
    KB928365 failed on my XP Pro computer. In addition my Dell Latitude blue
    screened after these updates. I reinstalled XP Pro on it after windows
    updated it blue screened a second time.

    I have stopped the updates for now until the problem is resolved.


    "Joan Murphy" wrote:

    > Thanks for your help, I had to do the restore again as I could not stop the
    > Automatic updates! I have now got them switched off (permanently I hope). I
    > have managed to access work thru VPN successfully and no more problems so far
    > in event log. I will keep my fingers crossed! I have submitted the problem
    > to MS via e-mail Confirmation number:1039327095.
    >
    > --
    > Joni
    >
    >
    > "TaurArian [MS-MVP]" wrote:
    >
    > > Joan, that's doesn't look good and should be reported to MS:
    > > start a free Windows Update support incident request:
    > > https://support.microsoft.com/oas/de...spx?gprid=6527
    > > Copy the log into the email request. MS should be aware of the problems users are facing.
    > >
    > > I was lucky with this update as I accidently installed it without incident at home. When
    > > it was offered on the work computer, I chose to hide it until I knew more about this
    > > particular update as that computer is over 3 years old.
    > >
    > > --
    > > ====================================
    > > TaurArian [MS-MVP] 2005-2008 - Australia
    > > ====================================
    > > How to make a good post: http://www.dts-l.org/goodpost.htm
    > > Defending your machine: http://defendingyourmachine2.blogspot.com/
    > > http://taurarian.mvps.org/index.htm
    > >
    > > Emails will not be acknowledged - please post to the newsgroup so all may benefit.
    > >
    > >
    > > "Joan Murphy" <JoanMurphy@discussions.microsoft.com> wrote in message
    > > news:74832105-7E41-4592-A95E-46E499EE5870@microsoft.com...
    > > |I have restored my PC to 2 days ago (prior to windows updates) and am now
    > > | back up on running although have not accessed work thru VPN which seemed to
    > > | set of the reboot. The following is information from my Event log of the
    > > | System Errors.
    > > | The process msiexec.exe has initiated the restart of JOANSPC for the
    > > | following reason: No title for this reason could be found
    > > | Minor Reason: 0x2
    > > | Shutdown Type: reboot
    > > | Comment: The Windows Installer initiated a system restart to complete or
    > > | continue the configuration of 'Microsoft ActiveSync'.
    > > |
    > > | 12/07
    > > | 1:08:51 eventlog
    > > | Microsoft (R) Windows (R) 5.01. 2600 Service Pack 2 Multiprocessor Free.
    > > | 1:08:52 save dump
    > > | The computer has rebooted from a bugcheck. The bugcheck was: 0x1000007f
    > > | (0x00000008, 0xf7817d70, 0x00000000, 0x00000000). A dump was saved in:
    > > | C:\WINDOWS\Minidump\Mini071207-01.dmp.
    > > |
    > > | 1:12:52 system error
    > > | Error code 1000007f, parameter1 00000008, parameter2 f7817d70, parameter3
    > > | 00000000, parameter4 00000000.
    > > |
    > > | 1:39:04
    > > | Microsoft (R) Windows (R) 5.01. 2600 Service Pack 2 Multiprocessor Free.
    > > | 1:39:05
    > > | The computer has rebooted from a bugcheck. The bugcheck was: 0x1000007f
    > > | (0x00000008, 0xf7817d70, 0x00000000, 0x00000000). A dump was saved in:
    > > | C:\WINDOWS\Minidump\Mini071207-02.dmp.
    > > | 1:41:22
    > > | Error code 1000007f, parameter1 00000008, parameter2 f7817d70, parameter3
    > > | 00000000, parameter4 00000000.
    > > |
    > > | 2:34:00
    > > | Microsoft (R) Windows (R) 5.01. 2600 Service Pack 2 Multiprocessor Free.
    > > | 2:34:01
    > > | The computer has rebooted from a bugcheck. The bugcheck was: 0x1000007f
    > > | (0x00000008, 0xf7817d70, 0x00000000, 0x00000000). A dump was saved in:
    > > | C:\WINDOWS\Minidump\Mini071207-05.dmp.
    > > | 2:40:09
    > > | Error code 1000007f, parameter1 00000008, parameter2 f7817d70, parameter3
    > > | 00000000, parameter4 00000000.
    > > |
    > > | 3:22:12
    > > | The process winlogon.exe has initiated the restart of JOANSPC for the
    > > | following reason: No title for this reason could be found
    > > | Minor Reason: 0x17
    > > | Shutdown Type: reboot
    > > | Comment: Update for Windows XP (KB936357)
    > > |
    > > | 4:02:09
    > > | Microsoft (R) Windows (R) 5.01. 2600 Service Pack 2 Multiprocessor Free.
    > > | 4:02:10
    > > | The computer has rebooted from a bugcheck. The bugcheck was: 0x1000007f
    > > | (0x00000008, 0xf7817d70, 0x00000000, 0x00000000). A dump was saved in:
    > > | C:\WINDOWS\Minidump\Mini071207-06.dmp.
    > > | 4:04:06
    > > | Error code 1000007f, parameter1 00000008, parameter2 f7817d70, parameter3
    > > | 00000000, parameter4 00000000.
    > > |
    > > | Hope this helps...
    > > | --
    > > | Joni
    > > |
    > > |
    > > | "realcestmoi" wrote:
    > > |
    > > | > Hello Joni.
    > > | >
    > > | > No error report in the blue screen with a number like: 0x0000000XX
    > > | > (0X00000000; 0X0000000.....) ?
    > > | >
    > > | > Asking because that will pinpoint the problem
    > > | >
    > > | > If not try booting last known good configuration or TaurArian's suggestion
    > > | > below.
    > > | >
    > > | > Best regards,
    > > | > Michel Denie
    > > | >
    > > | >
    > > | > "Joan Murphy" <JoanMurphy@discussions.microsoft.com> wrote in message
    > > | > news:7B551C1F-AB5D-4522-9AC9-47EA5159EB53@microsoft.com...
    > > | > > My PC has worked for 2 years fine until today. My PC is now rebooting
    > > | > > itself
    > > | > > about 30mins after starting . The error report says it is corrupted. I
    > > | > > have
    > > | > > tried uninstalling KB936357 (My PC is INTEL) but it is still rebooting
    > > | > > itself. Any other ideas?
    > > | > > --
    > > | > > Joni
    > > | > >
    > > | > >
    > > | > > "realcestmoi" wrote:
    > > | > >
    > > | > >> Hi there,
    > > | > >>
    > > | > >> The KB936357 is an update for Intel based processors, so I hope yours is
    > > | > >> an
    > > | > >> Intel CPU ?
    > > | > >>
    > > | > >> If so try booting in safe mode and disable automaticly restart if a
    > > | > >> system
    > > | > >> faillure occurs which is to be found: right click my comp. choose
    > > | > >> properties
    > > | > >> than startup and recovery settings button, than unmark the box
    > > | > >> automaticly
    > > | > >> restart under system faillure, click apply and ok.
    > > | > >>
    > > | > >> Reboot and you should get the blue screen permanently wthout the system
    > > | > >> rebooting, write down the full errorcode and report it here.
    > > | > >>
    > > | > >> You can also try to uninstall the specific update from add remove
    > > | > >> programs
    > > | > >> and see if the error is gone by doing so.
    > > | > >>
    > > | > >> Best regards,
    > > | > >> Michel Denie
    > > | > >>
    > > | > >>
    > > | > >> "dalek" <dalek@discussions.microsoft.com> wrote in message
    > > | > >> news:C7F035B7-2DBA-4CD8-917D-B350AF4C6979@microsoft.com...
    > > | > >> > After Windows Update performs the latest updates, the system now
    > > | > >> > crashes
    > > | > >> > with
    > > | > >> > a Blue Screen of Death within 10 minutes startup. Doesn't matter if you
    > > | > >> > log
    > > | > >> > in or not.
    > > | > >> >
    > > | > >> > - Security Update for Windows XP (KB939373)
    > > | > >> > - Security Update for MIcrosoft .NET framework, Version 2.0 (KB928365)
    > > | > >> > - Update for Windows XP (KB936357)
    > > | > >> > - Windows Malicious Software Removal Tool - July 2007 (KB980830)
    > > | > >> >
    > > | > >> > I'm afraid to do any more development on this system because it has
    > > | > >> > become
    > > | > >> > unstable after the updates.
    > > | > >>
    > > | > >>
    > > | > >>
    > > | >
    > > | >
    > > | >
    > >
    > >
    > >


  10. #10
    artflux Guest

    Re: Blue Screen crash of XP after Windows Updates

    After installing .Net Framwork 2.0 I ran the updates a third time. My Dell
    Latitude blue screened a third time. I have reinstalled windows again hoping
    to find a fix so that I can continue to get updates. For now I have the
    updates turned off in order to continue using my laptop.



    "artflux" wrote:

    > I have run the updates yesterday and found that KB928365, KB928365, and
    > KB928365 failed on my XP Pro computer. In addition my Dell Latitude blue
    > screened after these updates. I reinstalled XP Pro on it after windows
    > updated it blue screened a second time.
    >
    > I have stopped the updates for now until the problem is resolved.
    >
    >
    > "Joan Murphy" wrote:
    >
    > > Thanks for your help, I had to do the restore again as I could not stop the
    > > Automatic updates! I have now got them switched off (permanently I hope). I
    > > have managed to access work thru VPN successfully and no more problems so far
    > > in event log. I will keep my fingers crossed! I have submitted the problem
    > > to MS via e-mail Confirmation number:1039327095.
    > >
    > > --
    > > Joni
    > >
    > >
    > > "TaurArian [MS-MVP]" wrote:
    > >
    > > > Joan, that's doesn't look good and should be reported to MS:
    > > > start a free Windows Update support incident request:
    > > > https://support.microsoft.com/oas/de...spx?gprid=6527
    > > > Copy the log into the email request. MS should be aware of the problems users are facing.
    > > >
    > > > I was lucky with this update as I accidently installed it without incident at home. When
    > > > it was offered on the work computer, I chose to hide it until I knew more about this
    > > > particular update as that computer is over 3 years old.
    > > >
    > > > --
    > > > ====================================
    > > > TaurArian [MS-MVP] 2005-2008 - Australia
    > > > ====================================
    > > > How to make a good post: http://www.dts-l.org/goodpost.htm
    > > > Defending your machine: http://defendingyourmachine2.blogspot.com/
    > > > http://taurarian.mvps.org/index.htm
    > > >
    > > > Emails will not be acknowledged - please post to the newsgroup so all may benefit.
    > > >
    > > >
    > > > "Joan Murphy" <JoanMurphy@discussions.microsoft.com> wrote in message
    > > > news:74832105-7E41-4592-A95E-46E499EE5870@microsoft.com...
    > > > |I have restored my PC to 2 days ago (prior to windows updates) and am now
    > > > | back up on running although have not accessed work thru VPN which seemed to
    > > > | set of the reboot. The following is information from my Event log of the
    > > > | System Errors.
    > > > | The process msiexec.exe has initiated the restart of JOANSPC for the
    > > > | following reason: No title for this reason could be found
    > > > | Minor Reason: 0x2
    > > > | Shutdown Type: reboot
    > > > | Comment: The Windows Installer initiated a system restart to complete or
    > > > | continue the configuration of 'Microsoft ActiveSync'.
    > > > |
    > > > | 12/07
    > > > | 1:08:51 eventlog
    > > > | Microsoft (R) Windows (R) 5.01. 2600 Service Pack 2 Multiprocessor Free.
    > > > | 1:08:52 save dump
    > > > | The computer has rebooted from a bugcheck. The bugcheck was: 0x1000007f
    > > > | (0x00000008, 0xf7817d70, 0x00000000, 0x00000000). A dump was saved in:
    > > > | C:\WINDOWS\Minidump\Mini071207-01.dmp.
    > > > |
    > > > | 1:12:52 system error
    > > > | Error code 1000007f, parameter1 00000008, parameter2 f7817d70, parameter3
    > > > | 00000000, parameter4 00000000.
    > > > |
    > > > | 1:39:04
    > > > | Microsoft (R) Windows (R) 5.01. 2600 Service Pack 2 Multiprocessor Free.
    > > > | 1:39:05
    > > > | The computer has rebooted from a bugcheck. The bugcheck was: 0x1000007f
    > > > | (0x00000008, 0xf7817d70, 0x00000000, 0x00000000). A dump was saved in:
    > > > | C:\WINDOWS\Minidump\Mini071207-02.dmp.
    > > > | 1:41:22
    > > > | Error code 1000007f, parameter1 00000008, parameter2 f7817d70, parameter3
    > > > | 00000000, parameter4 00000000.
    > > > |
    > > > | 2:34:00
    > > > | Microsoft (R) Windows (R) 5.01. 2600 Service Pack 2 Multiprocessor Free.
    > > > | 2:34:01
    > > > | The computer has rebooted from a bugcheck. The bugcheck was: 0x1000007f
    > > > | (0x00000008, 0xf7817d70, 0x00000000, 0x00000000). A dump was saved in:
    > > > | C:\WINDOWS\Minidump\Mini071207-05.dmp.
    > > > | 2:40:09
    > > > | Error code 1000007f, parameter1 00000008, parameter2 f7817d70, parameter3
    > > > | 00000000, parameter4 00000000.
    > > > |
    > > > | 3:22:12
    > > > | The process winlogon.exe has initiated the restart of JOANSPC for the
    > > > | following reason: No title for this reason could be found
    > > > | Minor Reason: 0x17
    > > > | Shutdown Type: reboot
    > > > | Comment: Update for Windows XP (KB936357)
    > > > |
    > > > | 4:02:09
    > > > | Microsoft (R) Windows (R) 5.01. 2600 Service Pack 2 Multiprocessor Free.
    > > > | 4:02:10
    > > > | The computer has rebooted from a bugcheck. The bugcheck was: 0x1000007f
    > > > | (0x00000008, 0xf7817d70, 0x00000000, 0x00000000). A dump was saved in:
    > > > | C:\WINDOWS\Minidump\Mini071207-06.dmp.
    > > > | 4:04:06
    > > > | Error code 1000007f, parameter1 00000008, parameter2 f7817d70, parameter3
    > > > | 00000000, parameter4 00000000.
    > > > |
    > > > | Hope this helps...
    > > > | --
    > > > | Joni
    > > > |
    > > > |
    > > > | "realcestmoi" wrote:
    > > > |
    > > > | > Hello Joni.
    > > > | >
    > > > | > No error report in the blue screen with a number like: 0x0000000XX
    > > > | > (0X00000000; 0X0000000.....) ?
    > > > | >
    > > > | > Asking because that will pinpoint the problem
    > > > | >
    > > > | > If not try booting last known good configuration or TaurArian's suggestion
    > > > | > below.
    > > > | >
    > > > | > Best regards,
    > > > | > Michel Denie
    > > > | >
    > > > | >
    > > > | > "Joan Murphy" <JoanMurphy@discussions.microsoft.com> wrote in message
    > > > | > news:7B551C1F-AB5D-4522-9AC9-47EA5159EB53@microsoft.com...
    > > > | > > My PC has worked for 2 years fine until today. My PC is now rebooting
    > > > | > > itself
    > > > | > > about 30mins after starting . The error report says it is corrupted. I
    > > > | > > have
    > > > | > > tried uninstalling KB936357 (My PC is INTEL) but it is still rebooting
    > > > | > > itself. Any other ideas?
    > > > | > > --
    > > > | > > Joni
    > > > | > >
    > > > | > >
    > > > | > > "realcestmoi" wrote:
    > > > | > >
    > > > | > >> Hi there,
    > > > | > >>
    > > > | > >> The KB936357 is an update for Intel based processors, so I hope yours is
    > > > | > >> an
    > > > | > >> Intel CPU ?
    > > > | > >>
    > > > | > >> If so try booting in safe mode and disable automaticly restart if a
    > > > | > >> system
    > > > | > >> faillure occurs which is to be found: right click my comp. choose
    > > > | > >> properties
    > > > | > >> than startup and recovery settings button, than unmark the box
    > > > | > >> automaticly
    > > > | > >> restart under system faillure, click apply and ok.
    > > > | > >>
    > > > | > >> Reboot and you should get the blue screen permanently wthout the system
    > > > | > >> rebooting, write down the full errorcode and report it here.
    > > > | > >>
    > > > | > >> You can also try to uninstall the specific update from add remove
    > > > | > >> programs
    > > > | > >> and see if the error is gone by doing so.
    > > > | > >>
    > > > | > >> Best regards,
    > > > | > >> Michel Denie
    > > > | > >>
    > > > | > >>
    > > > | > >> "dalek" <dalek@discussions.microsoft.com> wrote in message
    > > > | > >> news:C7F035B7-2DBA-4CD8-917D-B350AF4C6979@microsoft.com...
    > > > | > >> > After Windows Update performs the latest updates, the system now
    > > > | > >> > crashes
    > > > | > >> > with
    > > > | > >> > a Blue Screen of Death within 10 minutes startup. Doesn't matter if you
    > > > | > >> > log
    > > > | > >> > in or not.
    > > > | > >> >
    > > > | > >> > - Security Update for Windows XP (KB939373)
    > > > | > >> > - Security Update for MIcrosoft .NET framework, Version 2.0 (KB928365)
    > > > | > >> > - Update for Windows XP (KB936357)
    > > > | > >> > - Windows Malicious Software Removal Tool - July 2007 (KB980830)
    > > > | > >> >
    > > > | > >> > I'm afraid to do any more development on this system because it has
    > > > | > >> > become
    > > > | > >> > unstable after the updates.
    > > > | > >>
    > > > | > >>
    > > > | > >>
    > > > | >
    > > > | >
    > > > | >
    > > >
    > > >
    > > >


  11. #11
    Join Date
    Jan 2009
    Posts
    1

    Re: Blue Screen crash of XP after Windows Updates

    I have limited computer skills with a dell laptop. Can someone please help me with a blue screen windows issue. the message says
    unmountable_boot_volume. i have the start up disk from another dell laptop that i have. i need step by step help asap. thanks guys

  12. #12
    Charles E Finkenbiner Guest

    Re: Blue Screen crash of XP after Windows Updates

    Hi,

    It looks to me like you need to do the 'chkdsk' command on the boot
    drive. I do not have a Dell CD so I can't give you step by step
    instructions; however, these are the steps you need to do.

    1. Boot the Dell CD
    2. Follow the prompts until you see an option for 'Recovery Console' -
    select it.
    3. Once the prompt appears type 'chkdsk c:' (without the single quotes)
    4. Remove the CD, then exit the 'Recovery Console'
    5. Try to boot as normal.

    If you do not get a 'Recovery Console' option then that means the Dell
    CD you are using is not compatible with the OS installed (I have seen
    this happen on other computers).


    Hope this helps,

    CEF

    nocomputerskills wrote:
    > I have limited computer skills with a dell laptop. Can someone please
    > help me with a blue screen windows issue. the message says
    > unmountable_boot_volume. i have the start up disk from another dell
    > laptop that i have. i need step by step help asap. thanks guys


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