Windows Update - Error 80073712

[shattered00]

I tried to update the recommended and important updates released on 07-10-07.
They downloaded, appeared to install, and asked for me to restart my
computer. I did so, and the computer booted up to the OS and then froze on
the desktop. I powered down and upon restarting disc check began and found 0
errrors with my hard drives.

After the "welcome" screen, the phrase "configuring updates" appeared, and
the computer booted up to the desktop. All of the updates were listed as
failed. For a short period of time I was able to search for updates, but
none of the ones that had just failed were showing up as installable updates
anymore. Now I can't even search for any updates.

I have tried this fix http://support.microsoft.com/default.aspx/kb/931712.
It does not work. The command prompt stated "The system was unable to find
the specified registry key or value." This is the exact command I am typing
in: reg delete HKLM\COMPONENTS /v StoreDirty

I have also tried to search for this value using the regedit/find function,
but it never finds "StoreDirty."

Now, each time I restart my computer, the "configuring updates" message
appears, and it takes my computer a lot longer to connect to the internet
(approximately 5 minutes longer).

[Gistcheckin]

One user claimed they continued to hit retry and it updated. He also claimed
AV/Firewall third-party software will conflict with updating. - See Charlie's
responses further down
http://itsvista.com/2007/02/kb931712/

Updates Failing
http://forums.microsoft.com/TechNet/...1268&SiteID=17

[antioch]

"shattered00" <shattered00@discussions.microsoft.com> wrote in message
news:FE4F95DE-8740-4149-96D2-33A52DFE91BD@microsoft.com...
>I tried to update the recommended and important updates released on
>07-10-07.


What are these updates - KB numbers would help - for what OS are they on
offer

Antioch

[Hoock the Spook]

Sadly there is NO fix for the 80073712 error in spite of the fact that
Microsoft show a link and supposed resolution for it!

Most users who have tried this link will find that the problem remains after
the "........ vdirty........." action in the registry.

The onlty way around it is to reinstall Vista - good old Microsoft!

[ConnectedErgoSum]

I assume MS will deliver a patch sooner or later for this issue... however, I
fixed it with the help of MS Support.

DISCLAIMER: This solution fixed the problem for me, I cannot guarantee it
will fix it for anybody else! Moreover, renaming system files might corrupt
your system!!!

The issue is that the WUA 3.0 (7.0.6000.374) upgrade is corrupted,
essentially the system reports the WUA to be 7.0.6000.374 but the files on
the disk are still from the old version (you can check some of the DLLs like
wups.dll, wuaueng.dll etc... in the windows\system32) ... and you cannot
install the WUA 3.0 even manually.

Solution: using a freeware tool called Unlocker
(http://ccollomb.free.fr/unlocker/) set the action to rename the file
C:\windows\winsxs\pending.xml to whatever you want to the next reboot.
Reboot the machine, then manually install the WUA 3.0 downloadable from
here:
http://download.windowsupdate.com/v7...gent30-x86.exe

This should fix the Error 80073712 when the other solutions do not work.

BE AWARE that renaming C:\windows\winsxs\pending.xml might have
unrecoverable impacts on your Vista installation

[Mike Croom]

I also have this error - any chance of an official answer from MSFT?
--
Mike


"ConnectedErgoSum" wrote:

> I assume MS will deliver a patch sooner or later for this issue... however, I
> fixed it with the help of MS Support.
>
> DISCLAIMER: This solution fixed the problem for me, I cannot guarantee it
> will fix it for anybody else! Moreover, renaming system files might corrupt
> your system!!!
>
>

[Mohit Kapoor]

Some steps you can try and I am sure it will resolve the issue.

1.From admin command prompt type net stop wuauserv and net stop cryptsvc and
then delete the softwaredistribution and catroot2 folder under c:\windows and
c:\windows\system32 respectively.

2.Look for these files under c:\windows\winsxs
Pending.xml and Pending.grl
Take the ownership of these files and delete them.
Along with this also check if you have these values under registry

• PendingXmldentifier
• NextQueueEntryIndex
• AdvancedInstallersNeedResolving

in the location HKLM/Components

If present delete them as well.

3.Run from admin command prompt
reg delete HKLM\COMPONENTS /v StoreDirty

Restart the computer and try updating again.

If issue still remains try these

1.Install WindowsUpdateAgent30-x86.exe
from
http://download.windowsupdate.com/v7...gent30-x86.exe
save to the desktop, and run from an elevated command prompt, adding
/wuforce to the end of the command


2.Uninstall any antivirus or firewall software.

3.try running sfc scan in the WinRE ( sfc /scannow /offbootdir=C:\
/offwindir=C:\windows )

[Upset Vista User]

Mohit, good try - sounded convincing, but it didn't change anything :-( same
problem and 2 or 3 others still there.

[MNTequila]

I am not technically too savvy. I would need explicit step by step
directions on how to do any of the helps given here. What I would prefer
would be an official microsoft techie to walk us through the fix.

On the other hand, if I wait to fix this, is my computer going to have a
problem? What is the disadvantage of not updating for a few weeks until
Microsoft has a solution?

[crispy0713]

I too am having the same problem with updates. I don't have a pending.grl but I do have a pending.xml. I successfully took ownership of the file, but when I try to change the rights so that I can delete pending.xml.



C:\>cacls c:\Windows\winsxs\pending.xml /G christine:F
No mapping between account names and security IDs was done.

Also, how do i get into the registry do I can see what files are there?

[crispy0713]

I don't seem to have the reg keys listed

C:\>reg query HKLM\Components\PendingXmIdentifier
ERROR: The system was unable to find the specified registry key or value.

C:\>reg query HKLM\Components\NextQueueEntryIndex
ERROR: The system was unable to find the specified registry key or value.

C:\>reg query HKLM\Components\AdvancedInstallersNeedResolving
ERROR: The system was unable to find the specified registry key or value.

[Robert Aldwinckle]

(cross-post added to Vista Performance & Maintenance)
"crispy0713" <crispy0713.30z57f@DoNotSpam.com> wrote in message
news:crispy0713.30z57f@DoNotSpam.com...
>
> I don't seem to have the reg keys listed
>
> C:\>reg query HKLM\Components\PendingXmIdentifier
> ERROR: The system was unable to find the specified registry key or
> value.
>
> C:\>reg query HKLM\Components\NextQueueEntryIndex
> ERROR: The system was unable to find the specified registry key or
> value.
>
> C:\>reg query HKLM\Components\AdvancedInstallersNeedResolving
> ERROR: The system was unable to find the specified registry key or
> value.


So what do you have in HKLM?

reg query HKLM

and if you do have HKLM\Components
what do you have in it?

reg query HKLM\Components


BTW my OS is XPsp2 so I don't have that subkey.
so you may get more informed help in a Vista-specific newsgroup.
Cross-posting to one for your convenience.


Good luck

Robert Aldwinckle
---


>
>
> --
> crispy0713
> ------------------------------------------------------------------------
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>
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>

[crispy0713]

Heres what I have:

HKEY_LOCAL_MACHINE\Components
StoreFormatVersion REG_BINARY 30002E0030002E0030002E003500
StoreArchitecture REG_BINARY 00000000
PublisherPolicyChangeTime REG_NONE 7C3D545B9795C701

HKEY_LOCAL_MACHINE\Components\CanonicalData
HKEY_LOCAL_MACHINE\Components\Configuration
HKEY_LOCAL_MACHINE\Components\DerivedData
HKEY_LOCAL_MACHINE\Components\Winners

C:\Users\owner>

I read the other thread and there seems to be a program to rename pending.xml, however I don't want to haave to reinstall OS in fear that the product key won't let me reinstall.

[neo]

i am having the same problem. my first solution was, re-install vista, and,
the same thing happened again. now what?

sig:
vista homepremium 64bit, the "64bit" version!