I have spent three days trying to get this update to install. I have tried
atleast a half dozen times to no avail. It says that it installed and then
the little yellow shield shows up again and tells me that updates are ready
to download and install ... KB931906. This goes on forever. I have twice
installed the latest V2 or Windows Installer ... still no good. I have tried
installing both updates in safe mode. Still no good. I even uninstalled
both programs and cleaned out the hard drive and all references to KB931906
and KB893803 in the registry and then reinstalled both. No deal ... I have
contacted Support twice and they have not come up with a solution.
I finally got an error message that says: "There is a problem with this
Windows Installer package. A program run as part of the setup did not finish
as expected. Contact your support personnel or package vendor."
What is going on? Do I need to get rid of Windows Installer? Help?
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