manual updates

[Rick]

Please tell me why I am seeing this when i try to update.
(The website has encountered a problem and cannot display the page you are
trying to view. The options provided below might help you solve the problem).

I can find nothing to help me with this and have been getting the same
message now for 5 days.

Thank you

[Carey Frisch [MVP]]

How to troubleshoot problems connecting to Windows Update
or to Microsoft Update
http://support.microsoft.com/kb/818018/en-us

--
Carey Frisch
Microsoft MVP
Windows - Shell/User
Microsoft Community Newsgroups
news://msnews.microsoft.com/

-------------------------------------------------------------------------------------------

"Rick" wrote:

| Please tell me why I am seeing this when i try to update.
| (The website has encountered a problem and cannot display the page you are
| trying to view. The options provided below might help you solve the problem).
|
| I can find nothing to help me with this and have been getting the same
| message now for 5 days.
|
| Thank you

[Pam]

I am having the same problem Rick is. I went to your link, but isn't there a
direct answer that you can give?

[TaurArian [MS-MVP]]

0x8007041D – 2147023843 - ERROR_SERVICE_REQUEST_TIMEOUT
The service did not respond to the start or control request in a timely fashion

You receive a "0x8007041D" error when you visit the Windows Update Web site
http://support.microsoft.com/?scid=kb;en-us;902322

or
If this is not the case then check in the Event Viewer to see if there is any specific errors
regarding services
Start/Run/Eventvwr.msc


Some additional information on this error from Torgeir, Microsoft MVP

<snip>

Hi,

If the things in TaurArian's post didn't apply or work, it is most likely a COM+ issue.

First, verify that the "COM+ Event System" service is not disabled or not functioning:

Press Start and Run, and then run this command:
services.msc

Locate the "COM+ Event System" entry, and double click on it. Startup type should be set to
"Manual", and if the service is not already running, press the Start button to see if it starts
successfully.

If the steps above where ok, see if the steps in this previous post fixes the problem (applies to
WinXP as well):

From: DBQ <DBQ@discussions.microsoft.com>
Subject: Re: 0x8007041D W2K Server Try All
Date: Fri, 23 Sep 2005 14:30:03 -0700
Message-ID: <B7B2BCF2-44EB-46AA-95B1-00A42DCB35E1@microsoft.com>
Newsgroups: microsoft.public.windowsupdate

<quote>
We with a little help from MS It is fixed.

Two issued needed repairing.

1. COM+,
This required cleaning up a damaged COM+ catalog details at:
http://support.microsoft.com/?id=315296

2. Replacement of the HKEY_LOCAL_MACHINE\Software\Microsoft
\Windows NT\CurrentVersion\Svchost for another working machine.

</quote>

--
torgeir, Microsoft MVP Scripting and WMI, Porsgrunn Norway
<snip>

[Rick]

Thank you Carey, But i tried everything on the link you sent to me and i
still get the same error (0x800A1391). Anymore ideas? Thanks

[Pam]

This is what I found in Eventvwr.msc:
Application Run Error - Load Perf
Uploading the performance counters strings for service WmiApRpl failed. The
error code is the first DWord in data section.

System - Service Control Manager
The automatic update sevice terminated with the following error :
%%2149896199

System - W32time
The time provider NtpClient is configured to aquire time from one or more
time sources, however none of the sources are currently accessible. No
attempt to contact a source will be made for 14 min. NtpClient has no source
of accurate time.

[Rick]

Ok, thanks everyone. I finally got it figured out. All i had to do was
disable my Norton Firewall.

[Pam]

I did that last night and it didn't help me. I closed my firewall and
anit-virus protection and still could not get the page to display.

Thanks, i'm happy for you.

[Robert Aldwinckle]

"Pam" <Pam@discussions.microsoft.com> wrote in message
news:BB3AC55B-3AE3-4251-8E83-A3A8E90177E7@microsoft.com...
> This is what I found in Eventvwr.msc:

> System - Service Control Manager
> The automatic update sevice terminated with the following error :
> %%2149896199


Converts to 8024D007 (unsigned!)

I think this is another example of where WU error code representation
is inconsistent. The above (assumed decimal) unsigned number converts
to a 32 bit hex value which looks like an error code which has been seen
occasionally before. However, normally we find that such DWords
are interpreted as representing negative decimal values.

So, let's search Google Groups with all possible representations of that hex string:

(0x8024D007 OR 8024D007 OR 2149896199 OR "-2145071097") (MSFT OR MVP) group:microsoft.*

and sort by date to try to capture current thinking.


Here's an example of a post which that type of analysis discovers:

http://groups.google.com/group/micro...f0d4c8424ce353


Please note that the resolutions that these searches lead to may be
much stronger than might be needed for any particular incident.
For example, since we have had so few details about your particular
case it could be even something as simple as making sure that the
Automatic Updates service is still running.


HTH

Robert Aldwinckle
---

[Pam]

I really thought this was going to work, but it didn't. I came closer than
I had, it actually came up with the update and was signed by microsoft and
started the process of downloading. It completed the download and then went
to the error page again!!!

[Robert Aldwinckle]

"Pam" <Pam@discussions.microsoft.com> wrote in message
news:A5E36392-A0E6-439A-9256-227E6E5EFA87@microsoft.com...
>I really thought this was going to work, but it didn't. I came closer than
> I had, it actually came up with the update and was signed by microsoft and
> started the process of downloading. It completed the download and then went
> to the error page again!!!


If it completed the download you could have disconnected
(e.g. if using dialup) and then done the install. Unfortunately updates
done via WU don't provide a prompt to allow this to happen as AU does
but I really don't think think that there should have been any reason
for a connection *during* the install phase. In fact it's possible that
the install worked and the page being requested would just have clarified that.
Perhaps you could have pressed Refresh (or F5) then to reshow that.

Again, though, you aren't giving us enough details to work with.
With so few facts any one hypothesis which is consistent with them
may not be useful in your actual situation and it's tedious playing guessing
games as details are slowly dribbled back to us. Remember, your words
have to substitute for what our eyes might notice.

If you're not sure what you were trying to do or what was happening
you could look for all files which were changed by the update
(in particular logs files) by using Search Companion (e.g. press Win-F)
and find all files which changed that day. Then sort that list by Date Modified
and scroll back to the exact minute that the update was run.

Hint: Add a column for Date Modified and set the View to Details
if that is not already the case.

Alternatively please try using the Custom Install option and picking one
update to download and install at a time. Then you will have a better idea
of what you are trying to do and it will be easier to suggest what specific
diagnostics you could to look for if it fails again.


HTH

Robert
---

[Rodrigo]

Hello

I have the same problem and cannot solve it.

"Rick" wrote:

> Please tell me why I am seeing this when i try to update.
> (The website has encountered a problem and cannot display the page you are
> trying to view. The options provided below might help you solve the problem).
>
> I can find nothing to help me with this and have been getting the same
> message now for 5 days.
>
> Thank you