Obtaining KB835221

[Hayato Iriumi]

I'm trying to install a sound card driver that requires the file from
kb835221. If I remember correctly, it used to be available directly from the
KB site, but not anymore. How can I obtain the Update.exe for it?

[Ottmar Freudenberger]

"Hayato Iriumi" <Hayato Iriumi@discussions.microsoft.com> schrieb:

> I'm trying to install a sound card driver that requires the file from
> kb835221. If I remember correctly, it used to be available directly from the
> KB site, but not anymore. How can I obtain the Update.exe for it?

From the KB article:
| To obtain this feature immediately, contact Microsoft Product
| Support Services. For a complete list of Microsoft Product
| Support Services telephone numbers and information about support
| costs, visit the following Microsoft Web site:
| http://support.microsoft.com/contactus/?ws=support

Bye,
Freudi

[Hayato Iriumi]

Yes, I know that the KB says that I need to call support, but why did
Microsoft take the executable off their website? Am I going to have to pay
for support just to get my sound card to work? If it's going to cost $100, I
would just go get another sound card and get done with it. Is there any
particular reason why it was taken off the site?

"Ottmar Freudenberger" wrote:

> "Hayato Iriumi" <Hayato Iriumi@discussions.microsoft.com> schrieb:
>
> > I'm trying to install a sound card driver that requires the file from
> > kb835221. If I remember correctly, it used to be available directly from the
> > KB site, but not anymore. How can I obtain the Update.exe for it?
>
> From the KB article:
> | To obtain this feature immediately, contact Microsoft Product
> | Support Services. For a complete list of Microsoft Product
> | Support Services telephone numbers and information about support
> | costs, visit the following Microsoft Web site:
> | http://support.microsoft.com/contactus/?ws=support
>
> Bye,
> Freudi
>

[Ottmar Freudenberger]

"Hayato Iriumi" <HayatoIriumi@discussions.microsoft.com> schrieb:

> Yes, I know that the KB says that I need to call support, but why did
> Microsoft take the executable off their website?

Ask Microsoft ;-)

> Am I going to have to pay for support just to get my sound card to work?

Most likely not. The vendor of the sound card doesn't provide any
support at all?

Bye,
Freudi

[Hayato Iriumi]

oops, sorry I was talking like you were from Microsoft. I did pretty
intensive research on how to get this card to be installed, but all I could
find was to install KB835221 update. The manufacturer (C-media) only mentions
about it, but they don't provide us with the actual KB file.

Well, I did some more search and I found an executable. I will give it a try
tonight.

Thanks

"Ottmar Freudenberger" wrote:

> "Hayato Iriumi" <HayatoIriumi@discussions.microsoft.com> schrieb:
>
> > Yes, I know that the KB says that I need to call support, but why did
> > Microsoft take the executable off their website?
>
> Ask Microsoft ;-)
>
> > Am I going to have to pay for support just to get my sound card to work?
>
> Most likely not. The vendor of the sound card doesn't provide any
> support at all?
>
> Bye,
> Freudi
>

[Ottmar Freudenberger]

"Hayato Iriumi" <HayatoIriumi@discussions.microsoft.com> schrieb:

> I did pretty
> intensive research on how to get this card to be installed, but all I could
> find was to install KB835221 update. The manufacturer (C-media) only mentions
> about it, but they don't provide us with the actual KB file.

Ehm, isn't C-media a manufaturer who sells his products to OEM only?
If that's still the case, contacting the OEM ("vendor") should help.

> Well, I did some more search and I found an executable. I will give it a try
> tonight.

I *don't* recommend installing any "update" that one didn't received
by the vendor/manufacturer originally!

Bye,
Freudi