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Thread: Error 0x80070005 at Windows Update!

  1. #1
    Fortunatov Anton Guest

    Error 0x80070005 at Windows Update!

    I can't install any update at Windows Update because of error 0x80070005.

    I tried all the methods described here:
    http://support.microsoft.com/?scid=k...36926&x=10&y=9
    I tried to register dlls. No effect...

    There are last lines in windowsupdate.log:

    2005-08-19 08:56:32 1772 1d4 DnldMgr * Updates to download = 1
    2005-08-19 08:56:32 1772 1d4 Agent * Title = Обновление системы
    безопасности для Windows XP (KB899587)
    2005-08-19 08:56:32 1772 1d4 Agent * UpdateId =
    {1AFB1AFE-9AAF-4DC4-9DAC-C75303A84655}.100
    2005-08-19 08:56:32 1772 1d4 Agent * Bundles 1 updates:
    2005-08-19 08:56:32 1772 1d4 Agent *
    {7967C330-AC81-4F33-B875-D79247D99735}.100
    2005-08-19 08:56:32 3988 bf0 Misc =========== Logging initialized (build:
    5.8.0.2469, tz: -0500) ===========
    2005-08-19 08:56:32 3988 bf0 Misc = Process: C:\WINDOWS\system32\wuauclt.exe
    2005-08-19 08:56:32 3988 bf0 Misc = Module: C:\WINDOWS\system32\wuaueng.dll
    2005-08-19 08:56:32 3988 bf0 DtaStor Update service properties: service
    registered with AU is {9482F4B4-E343-43B6-B170-9A65BC822C77}
    2005-08-19 08:56:32 3988 bf0 DtaStor WARNING: Update Service: Failed to
    update backup store
    2005-08-19 08:56:33 1772 1d4 DnldMgr *********** DnldMgr: New download job
    [UpdateId = {7967C330-AC81-4F33-B875-D79247D99735}.100] ***********
    2005-08-19 08:56:33 1772 1d4 DnldMgr * Queueing update for download
    handler request generation.
    2005-08-19 08:56:33 1772 1d4 DnldMgr Generating download request for update
    {7967C330-AC81-4F33-B875-D79247D99735}.100
    2005-08-19 08:56:34 1772 1d4 Handler Windows Patch download for UpdateId =
    {7967C330-AC81-4F33-B875-D79247D99735}: selected action is download express
    (delta).
    2005-08-19 08:56:50 1772 1d4 Handler Updateci:
    WinSEUpdateHandler::_Inventory: Installer returned 0x5 (5)
    2005-08-19 08:56:50 1772 1d4 Handler FATAL: UH: 0x80070005: Inventory failed
    2005-08-19 08:56:50 1772 1d4 Handler FATAL: UH: 0x80070005:
    GetNextRequiredFiles failed
    2005-08-19 08:56:50 1772 1d4 Handler FATAL: UH: 0x80070005:
    GetRequiredFilesForSandboxState failed
    2005-08-19 08:56:50 1772 1d4 DnldMgr FATAL:
    DM:CAgentDownloadManager::GenerateAllDownloadRequests:
    GenerateDownloadRequest failed with 0x80070005.
    2005-08-19 08:56:50 1772 1d4 DnldMgr Error 0x80070005 occurred while
    downloading update; notifying dependent calls.
    2005-08-19 08:56:51 3988 bf0 DtaStor Update service properties: service
    registered with AU is {9482F4B4-E343-43B6-B170-9A65BC822C77}
    2005-08-19 08:56:51 3988 bf0 DtaStor WARNING: Update Service: Failed to
    update backup store
    2005-08-19 08:56:51 1772 1d4 Agent *********
    2005-08-19 08:56:51 1772 1d4 Agent ** END ** Agent: Downloading updates
    [CallerId = WindowsUpdate]
    2005-08-19 08:56:51 1772 1d4 Agent *************
    2005-08-19 08:56:51 2312 724 COMAPI >>-- RESUMED -- COMAPI: Download
    [ClientId = WindowsUpdate]
    2005-08-19 08:56:51 2312 724 COMAPI - Download call complete (succeeded =
    0, succeeded with errors = 0, failed = 1, unaccounted = 0)
    2005-08-19 08:56:51 2312 724 COMAPI - WARNING: Exit code = 0x00000000;
    Call error code = 0x80240022
    2005-08-19 08:56:51 2312 724 COMAPI ---------
    2005-08-19 08:56:51 2312 724 COMAPI -- END -- COMAPI: Download [ClientId
    = WindowsUpdate]
    2005-08-19 08:56:51 2312 724 COMAPI -------------
    2005-08-19 08:56:56 1772 6fc Report REPORT EVENT:
    {B28D9828-989C-4866-AC01-04380E44144E} 2005-08-19 08:56:51-0500 1 161 101
    {1AFB1AFE-9AAF-4DC4-9DAC-C75303A84655} 100 80070005 WindowsUpdate Failure
    Content Download Error: Download failed.



  2. #2
    MO3CLC Guest

    RE: Error 0x80070005 at Windows Update!

    Help! I Am Having The Exact Same Problem. I Hope Someone Has An Easy Solution.

  3. #3
    sbm Guest

    RE: Error 0x80070005 at Windows Update!

    Try this:
    1. On the windows update page, left hand side. Click "Use Administrator
    Options"
    2. Under "Update multiple operating systems", click "windows update
    catalog". It's at the end of the sentence.
    3. A new browser window opens up, on the left hand side click on "Windows
    update".
    4. Click "Scan for update".
    5. Once the scan is complete, click on "install".

  4. #4
    Join Date
    Sep 2007
    Posts
    1
    Yes, I can install all updates manualy. But I need in AutoUpdates and
    Windows Update site!

  5. #5
    Robert Aldwinckle Guest

    Re: Error 0x80070005 at Windows Update!

    "Fortunatov Anton" <FortunatovAnton@discussions.microsoft.com> wrote in message
    news:C677B30F-5B90-4100-A4BF-1724405C9337@microsoft.com
    ....
    > 2005-08-19 08:56:50 1772 1d4 Handler Updateci: WinSEUpdateHandler::_Inventory: Installer returned 0x5 (5)
    > 2005-08-19 08:56:50 1772 1d4 Handler FATAL: UH: 0x80070005: Inventory failed



    Anton,

    Have you been watching Raymond's attempts to get some diagnostics
    with me? He has the same code but a different symptom in the log
    and even turning on "verbose" logging isn't helping identify the cause
    of it.

    Why don't you try activating "verbose" logging too?
    Perhaps you will be lucky and not have to resort to those RegMon
    and FileMon traces that I have suggested that Raymond try.

    Ref. KB902093


    HTH

    Robert Aldwinckle
    ---



  6. #6
    Robert Aldwinckle Guest

    Re: Error 0x80070005 at Windows Update!

    "Fortunatov Anton" <fortunatov@gmail.com> wrote in message news:OzETn7dpFHA.620@TK2MSFTNGP15.phx.gbl...
    > Direct installing (by running EXE) doesn't cause any errors.
    > I've turned verbose loging (KB902093).


    It didn't seem to expand the lines were are interested in.
    E.g. we are given no further clue about either path or filename
    which are to be inferred from these messages:

    > 2005-08-20 19:24:47 1772 ca0 Handler Updateci: WinSEUpdateHandler::_Inventory: Installer returned 0x5 (5)
    > 2005-08-20 19:24:47 1772 ca0 Handler FATAL: UH: 0x80070005: Inventory failed
    > 2005-08-20 19:24:47 1772 ca0 Handler FATAL: UH: 0x80070005: GetNextRequiredFiles failed
    > 2005-08-20 19:24:47 1772 ca0 Handler FATAL: UH: 0x80070005: GetRequiredFilesForSandboxState failed
    > 2005-08-20 19:24:47 1772 ca0 DnldMgr FATAL: DM:CAgentDownloadManager::GenerateAllDownloadRequests: GenerateDownloadRequest
    > failed with 0x80070005.
    > 2005-08-20 19:24:47 1772 ca0 DnldMgr Error 0x80070005 occurred while downloading update; notifying dependent calls.



    The messages suggest a possible permissions problem
    or some other kind of inhibition regarding files.
    (I assume that you have already done the standard cacls
    checks and clearances in the the SoftwareDistribution folder.)
    So I would hope that my standard FileMon filter would
    expose some relevant details about the failures.
    E.g. SoftwareDistribution;Update;CatRoot
    would capture write and read attempts in the Download directory (e.g.)
    writes to the log as well as execution of update.exe modules
    (e.g. during an install) as well as updates to its other database.

    Notice my explanation to Raymond of the value of using
    FileMon's Clock Time and Milleseconds options
    since they can provide much more accurate timestamps
    for the log records than the seconds granularity they show.
    This is especially useful when you are doing concurrent
    RegMon tracing but it can still be useful and interesting
    e.g. to see if there are any long intervals (relatively speaking)
    between file accesses.

    BTW I would make the same suggestion to you that I made
    to Raymond. You can reduce the volume of your traces
    and make them easier to understand if you limit your update
    attempt to just one phase of just one update using the AU
    prompts.


    Good luck

    Robert
    ---



  7. #7
    Fortunatov Anton Guest

    Re: Error 0x80070005 at Windows Update!

    Thank you for your analysis!!!

    "Robert Aldwinckle" <robald@techemail.com> ÓÏÏÂÝÉÌ/ÓÏÏÂÝÉÌÁ × ÎÏ×ÏÓÔÑÈ
    ÓÌÅÄÕÀÝÅÅ: news:einxkBppFHA.272@TK2MSFTNGP15.phx.gbl...

    > One general observation/question first though: the string :KAVICHS
    > (with the colon) appears several times in the FileMon trace.
    > Any ideas what that will be? It looks as if the colon may be a problem
    > for it whatever it is.


    I think, that KAVICHS is file stream for Kaspersky AntiVirus. But I thought
    Kaspersky AntiVirus had been disabled... I didn't see its process.

    > Oh. I think this is why I wanted you only to do one update and one phase
    > at a time. I think that this update:1004 we have been following may
    > have
    > executed cleanly. It's this second one (which never gets going AFAICS)
    > which may be the problem.
    >
    > In fact, I now have an idea of what may be wrong. Because you are
    > doing multiple updates they are getting bundled into more than one
    > bundle which then would have to be combined and decompressed
    > before the components can be extracted. There have been instances
    > before of that process going awry, including loops.
    >
    > Please try again. This time running doing only one update and doing
    > only one phase at a time. Who knows--you might get lucky and be
    > able to install one that way. <eg>


    I've made only one update. This error always I received on any update
    (critical or just update from Windows Update-it doesn't matter).

    > PS. The only thing that comes to mind immediately as a way to improve
    > on this analysis is if you have access to another system which can
    > successfully
    > do the same update that you are failing with and then see if there are any
    > clues from comparing equivalent traces. E.g. that might expose some
    > trace records which are missing from your traces which are required for
    > the update to be a success.


    I think I haven't opportunity to get access to another system (with Windows
    XP PRO RUS SP2). The only system nearby is Windows XP PRO SP2 EN. And there
    are all patches installed.



  8. #8
    TaurArian Guest

    Re: Error 0x80070005 at Windows Update!

    Please read: How to ask a question: http://support.microsoft.com/kb/555375

    Now start your own thread and provide all the information required if you
    want assistance.

    Thank you.




    infael wrote:
    :: Step 3 does not happen for me at all. The only links I get on the
    :: left hand side are FAQ and help. Been having a lot of trouble with
    :: XP SP even after reformatting ad reinstalling.
    ::
    :: "sbm" wrote:
    ::
    ::: Try this:
    ::: 1. On the windows update page, left hand side. Click "Use
    ::: Administrator Options"
    ::: 2. Under "Update multiple operating systems", click "windows update
    ::: catalog". It's at the end of the sentence.
    ::: 3. A new browser window opens up, on the left hand side click on
    ::: "Windows update".
    ::: 4. Click "Scan for update".
    ::: 5. Once the scan is complete, click on "install".
    ::: --
    ::: ...sbm
    :::
    :::
    ::: "MO3CLC" wrote:
    :::
    :::: HELP! I AM HAVING THE EXACT SAME PROBLEM. I HOPE SOMEONE HAS AN
    :::: EASY SOLUTION.
    ::::
    :::: "Fortunatov Anton" wrote:
    ::::
    ::::: I can't install any update at Windows Update because of error
    ::::: 0x80070005.
    :::::
    ::::: I tried all the methods described here:
    ::::: http://support.microsoft.com/?scid=k...36926&x=10&y=9
    ::::: I tried to register dlls. No effect...
    :::::
    ::::: There are last lines in windowsupdate.log:
    :::::
    ::::: 2005-08-19 08:56:32 1772 1d4 DnldMgr * Updates to download = 1
    ::::: 2005-08-19 08:56:32 1772 1d4 Agent * Title = ??????????
    ::::: ??????? ???????????? ??? Windows XP (KB899587)
    ::::: 2005-08-19 08:56:32 1772 1d4 Agent * UpdateId =
    ::::: {1AFB1AFE-9AAF-4DC4-9DAC-C75303A84655}.100
    ::::: 2005-08-19 08:56:32 1772 1d4 Agent * Bundles 1 updates:
    ::::: 2005-08-19 08:56:32 1772 1d4 Agent *
    ::::: {7967C330-AC81-4F33-B875-D79247D99735}.100
    ::::: 2005-08-19 08:56:32 3988 bf0 Misc =========== Logging
    ::::: initialized (build:
    ::::: 5.8.0.2469, tz: -0500) ===========
    ::::: 2005-08-19 08:56:32 3988 bf0 Misc = Process:
    ::::: C:\WINDOWS\system32\wuauclt.exe 2005-08-19 08:56:32 3988 bf0 Misc
    ::::: = Module: C:\WINDOWS\system32\wuaueng.dll 2005-08-19 08:56:32
    ::::: 3988 bf0 DtaStor Update service properties: service registered
    ::::: with AU is {9482F4B4-E343-43B6-B170-9A65BC822C77} 2005-08-19
    ::::: 08:56:32 3988 bf0 DtaStor WARNING: Update Service: Failed to
    ::::: update backup store 2005-08-19 08:56:33 1772 1d4 DnldMgr
    ::::: *********** DnldMgr: New download job [UpdateId =
    ::::: {7967C330-AC81-4F33-B875-D79247D99735}.100] ***********
    ::::: 2005-08-19 08:56:33 1772 1d4 DnldMgr * Queueing update for
    ::::: download
    ::::: handler request generation.
    ::::: 2005-08-19 08:56:33 1772 1d4 DnldMgr Generating download request
    ::::: for update {7967C330-AC81-4F33-B875-D79247D99735}.100
    ::::: 2005-08-19 08:56:34 1772 1d4 Handler Windows Patch download for
    ::::: UpdateId = {7967C330-AC81-4F33-B875-D79247D99735}: selected
    ::::: action is download express (delta).
    ::::: 2005-08-19 08:56:50 1772 1d4 Handler Updateci:
    ::::: WinSEUpdateHandler::_Inventory: Installer returned 0x5 (5)
    ::::: 2005-08-19 08:56:50 1772 1d4 Handler FATAL: UH: 0x80070005:
    ::::: Inventory failed 2005-08-19 08:56:50 1772 1d4 Handler FATAL: UH:
    ::::: 0x80070005: GetNextRequiredFiles failed
    ::::: 2005-08-19 08:56:50 1772 1d4 Handler FATAL: UH: 0x80070005:
    ::::: GetRequiredFilesForSandboxState failed
    ::::: 2005-08-19 08:56:50 1772 1d4 DnldMgr FATAL:
    ::::: DM:CAgentDownloadManager::GenerateAllDownloadRequests:
    ::::: GenerateDownloadRequest failed with 0x80070005.
    ::::: 2005-08-19 08:56:50 1772 1d4 DnldMgr Error 0x80070005 occurred
    ::::: while downloading update; notifying dependent calls.
    ::::: 2005-08-19 08:56:51 3988 bf0 DtaStor Update service properties:
    ::::: service registered with AU is
    ::::: {9482F4B4-E343-43B6-B170-9A65BC822C77} 2005-08-19 08:56:51 3988
    ::::: bf0 DtaStor WARNING: Update Service: Failed to update backup store
    ::::: 2005-08-19 08:56:51 1772 1d4 Agent *********
    ::::: 2005-08-19 08:56:51 1772 1d4 Agent ** END ** Agent:
    ::::: Downloading updates [CallerId = WindowsUpdate]
    ::::: 2005-08-19 08:56:51 1772 1d4 Agent *************
    ::::: 2005-08-19 08:56:51 2312 724 COMAPI >>-- RESUMED -- COMAPI:
    ::::: Download [ClientId = WindowsUpdate]
    ::::: 2005-08-19 08:56:51 2312 724 COMAPI - Download call complete
    ::::: (succeeded = 0, succeeded with errors = 0, failed = 1,
    ::::: unaccounted = 0) 2005-08-19 08:56:51 2312 724 COMAPI - WARNING:
    ::::: Exit code = 0x00000000;
    ::::: Call error code = 0x80240022
    ::::: 2005-08-19 08:56:51 2312 724 COMAPI ---------
    ::::: 2005-08-19 08:56:51 2312 724 COMAPI -- END -- COMAPI: Download
    ::::: [ClientId = WindowsUpdate]
    ::::: 2005-08-19 08:56:51 2312 724 COMAPI -------------
    ::::: 2005-08-19 08:56:56 1772 6fc Report REPORT EVENT:
    ::::: {B28D9828-989C-4866-AC01-04380E44144E} 2005-08-19 08:56:51-0500 1
    ::::: 161 101 {1AFB1AFE-9AAF-4DC4-9DAC-C75303A84655} 100 80070005
    ::::: WindowsUpdate Failure Content Download Error: Download failed.



    --

    TaurArian [MVP] 2005-2009 - Update Services
    http://taurarian.mvps.org
    ======================================
    Disclaimer: The information has been posted "as is" with no warranties
    or guarantees and doesn't give any rights. Computer Maintenance:
    Acronis / Diskeeper / Paragon / Raxco




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