Security Update for the 2007 Microsoft Office System (KB976321) fails to
update..I have windows 7, home premium..and office 2007 for students, sp2.
I have tried several tmes..keep getting code 646..Have tried all
troubleshooting as suggested but still will not install.
I do not have a disc for the ms office 2007 student edition, computer was
pre-loaded..
Any suggestions
I am having the same program and cant figure it out either - any one can help
us would be nice.
I'm having the same problem with the MS Office system updates released
5-11-10. The two security updates under KB976321 refuse to install and I've
gone through all of the troubleshooting available. What gives with these two
updates? It appears that they seem to be failing for a lot of people.
I, too, have had trouble solving. this is an indirect solution but it worked
- I use Bit Defender antivirus software. It is excellent . I went through it
to install the updates that failed using Windows Update (I have Vista) and it
worked.
I too had the same issue using Windows 7 with this particular office update.
The solution via MS technician is to install this update manually, but by
doing so, it will NOT show up in your windows update 'view installed
history.' The install will say 'completed' and you can use 'windows
eventviewer' or windows update.log to insure that it installed successfully.
1. using internet address bar, type in or copy
http://www.microsoft.com/downloads/en/default.aspx
2. in the Bing search bar @ top of screen, type in the exact kb number (in
this case kb976321); one result should show up
3. click on kb, then on download. After installing, the installer will say
it installed completely.
4. RE-boot and use windows update to check that no additional updates are
available. In this case, KB976321
Tip: Insert your Office CD into the appropriate drive bay before the next
installation attempt.
Tip: If no joy, see if you can download the "fullfile" version of the update
and install it manually:
http://www.microsoft.com/downloads/d...2-444e4abea730
Or you can...
See the "How to obtain help" section of
http://support.microsoft.com/kb/976321
For home users, no-charge support is available by calling 1-866-PCSAFETY
(and/or 1-866-234-6020 and/or 1-800-936-5700) in the United States and in
Canada or by contacting your local Microsoft subsidiary. There is no-charge
for support calls that are associated with security updates. When you call,
clearly state that your problem is related to a Security Update and cite the
update's KB number (e.g., KB976321).
Or you can...
Start a free Windows Update support incident email request:
https://support.microsoft.com/oas/de...spx?gprid=6527
Customers who experience issues installing Microsoft security updates also
can visit the following page for assistance:
https://consumersecuritysupport.microsoft.com/
For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx
For enterprise customers, support for security updates is available through
your usual support contacts.
Maybe you should begin a new thread about your specific problem and
computer? State your IE version and full Windows version (e.g., WinXP SP3;
WinXP 64-bit SP2; Vista SP1; Vista 64-bit SP2; Win7; Win7 64-bit) in your
first post.
Again...I have no Office 2007 CD's because in August 2007 Microsoft only
allowed directly downloads of Office 2007. so I have no CD to install.
I also tried the direct download of the updates and they either failed again
or I was told the updates were already properly installed on my computer.
The problem is that the Microsoft Update program is malfunctioning and it is
not our computers. There is no failed installation that I can determine from
Microsoft's website telling me the download I requested is already installed.
The errors and the icon in your system tray will eventually go away on its
own.
Go to the Control Panel, click on User Accounts and turn it off. You'll have
to restart your computer, then install the updates. Once installed, go back
to the Control Panel and turn the User Accounts back on. It has worked for me
every time an Office 2007 update has failed.
PA Bear:
Thank you so so much for this post. I didnt have the disc bc it was
preloaded on a laptop that i bought less than a month ago... but the link to
manually download did the trick!
Thanx!
"PA Bear [MS MVP]" wrote:
> Tip: Insert your Office CD into the appropriate drive bay before the next
> installation attempt.
>
> Tip: If no joy, see if you can download the "fullfile" version of the update
> and install it manually:
> http://www.microsoft.com/downloads/d...2-444e4abea730
>
> Or you can...
>
> See the "How to obtain help" section of
> http://support.microsoft.com/kb/976321
>
> For home users, no-charge support is available by calling 1-866-PCSAFETY
> (and/or 1-866-234-6020 and/or 1-800-936-5700) in the United States and in
> Canada or by contacting your local Microsoft subsidiary. There is no-charge
> for support calls that are associated with security updates. When you call,
> clearly state that your problem is related to a Security Update and cite the
> update's KB number (e.g., KB976321).
>
> Or you can...
>
> Start a free Windows Update support incident email request:
> https://support.microsoft.com/oas/de...spx?gprid=6527
>
> Customers who experience issues installing Microsoft security updates also
> can visit the following page for assistance:
> https://consumersecuritysupport.microsoft.com/
>
> For more information about how to contact your local Microsoft subsidiary
> for security update support issues, visit the International Support Web
> site: http://support.microsoft.com/common/international.aspx
>
> For enterprise customers, support for security updates is available through
> your usual support contacts.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Client - since 2002
>
>
> Bruins99 wrote:
> > Security Update for the 2007 Microsoft Office System (KB976321) fails to
> > update..I have windows 7, home premium..and office 2007 for students, sp2.
> > I have tried several tmes..keep getting code 646..Have tried all
> > troubleshooting as suggested but still will not install.
> > I do not have a disc for the ms office 2007 student edition, computer was
> > pre-loaded..
> > Any suggestions
>
> .
>
You're welcome & thanks for your feedback.
Kenny wrote:
> PA Bear:
>
> Thank you so so much for this post. I didnt have the disc bc it was
> preloaded on a laptop that i bought less than a month ago... but the link
> to
> manually download did the trick!
>
> Thanx!
>
> "PA Bear [MS MVP]" wrote:
>
>> Tip: Insert your Office CD into the appropriate drive bay before the next
>> installation attempt.
>>
>> Tip: If no joy, see if you can download the "fullfile" version of the
>> update and install it manually:
>> http://www.microsoft.com/downloads/d...2-444e4abea730
>>
>> Or you can...
>>
>> See the "How to obtain help" section of
>> http://support.microsoft.com/kb/976321
>>
>> For home users, no-charge support is available by calling 1-866-PCSAFETY
>> (and/or 1-866-234-6020 and/or 1-800-936-5700) in the United States and in
>> Canada or by contacting your local Microsoft subsidiary. There is
>> no-charge for support calls that are associated with security updates.
>> When you call, clearly state that your problem is related to a Security
>> Update and cite the update's KB number (e.g., KB976321).
>>
>> Or you can...
>>
>> Start a free Windows Update support incident email request:
>> https://support.microsoft.com/oas/de...spx?gprid=6527
>>
>> Customers who experience issues installing Microsoft security updates
>> also
>> can visit the following page for assistance:
>> https://consumersecuritysupport.microsoft.com/
>>
>> For more information about how to contact your local Microsoft subsidiary
>> for security update support issues, visit the International Support Web
>> site: http://support.microsoft.com/common/international.aspx
>>
>> For enterprise customers, support for security updates is available
>> through
>> your usual support contacts.
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>>
>>
>> Bruins99 wrote:
>>> Security Update for the 2007 Microsoft Office System (KB976321) fails to
>>> update..I have windows 7, home premium..and office 2007 for students,
>>> sp2.
>>> I have tried several tmes..keep getting code 646..Have tried all
>>> troubleshooting as suggested but still will not install.
>>> I do not have a disc for the ms office 2007 student edition, computer
>>> was
>>> pre-loaded..
>>> Any suggestions
>>
>> .
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