OneCare includes Defender. Installing OneCare in Vista will disable the
standalone version of Defender so don't worry about it.
>> I've unistalled [N360] and installed Windows livecare
1. Download the Norton Removal Tool, saving it to your desktop:
http://service1.symantec.com/SUPPORT...05033108162039
2. Right-click on the saved file and select Run as Administrator.
3. Reboot.
Question: Was your Norton 360 subscription current?
--
~PA Bear
AytacOnline wrote:
> I don't know how, but my problem seems to be gone. I saw the update logo
> next to the clock on the bottomleft of the screen. then I installed all
> the
> updates, then I press to "find new updates" and now it was working. But
> windows live oncare has disabled windows defender, I can't update that
> program.
>
> "AytacOnline" wrote:
>> I can't make the online scan programs of eset and onecare.
>> I've unistalled N300 and installed Windows livecare, but it's the same
>> problem. I can't update the Windows Update and Windows Defender.
>>
>> "MowGreen [MVP]" wrote:
>>> I'm sorry I didn't ask about the installed security software previously.
>>> The connectivity issue is either directly related to Norton 360 and/or,
>>> going by Symantec's past history, the system may be infected despite
>>> N300's presence.
>>>
>>> You'll need to *totally* disable all services and processes associated
>>> with N360 first, including it's firewall/antispyware/etc, in order to be
>>> able to do an online scan - http://www.netnanny.com/kb/125
>>>
>>> **Enable the native Vista firewall***
>>>
>>> Then revisit the OneCare scanner or the Eset [NOD32] online scanner
>>> using IE: http://www.eset.com/onlinescan/
>>>
>>> IF no malware is detected, good.
>>> IF malware is detected, please let us know what was detected and then
>>> we'll refer you to anti-malware forums to ensure that all malwares have
>>> been detected and removed.
>>>
>>> AytacOnline wrote:
>>>> 1.DHCP is enabled
>>>> 2.I've Norton 360 installed on my pc and when he finds a malware he
>>>> delete it automatic, if it doesn't I delete it by my own. I can't
>>>> install the scan program of livecare, first the yellow pop-up blocker
>>>> showed up, I activated it then I retried and it won't download.
>>>>
>>>> "MowGreen [MVP]" wrote:
>>>>> 1. DHCP is enabled, correct ?
>>>>>
>>>>> 2. What is the installed antivirus/security suite/anti-malware
>>>>> software?
>>>>>
>>>>> In your first post to this thread you mentioned you had the same
>>>>> problem
>>>>> as the original poster [OP} had, namely error 80244019.
>>>>> That error in Vista has been traced to the presence of malware by
>>>>> several posters in this newsgroup. Would you please use Internet
>>>>> Explorer and do a scan here ?:
>>>>> http://onecare.live.com/site/en-us/center/howsafe.htm
>>>>>
>>>>> If malware is detected on the system we'll refer you to some
>>>>> anti-malware forums to finish cleaning up the system.
>>>>> If malware is *not detected*, we'll recommend a tool that will install
>>>>> the latest Windows Update Agent and reset automatic updates [aka
>>>>> Windows
>>>>> Update in Vista].
>>>>>
>>>>> Vista doesn't update at the Windows|Microsoft Update sites.
>>>>> It can be manually updated from the MS Download Center and the MS
>>>>> Update
>>>>> Catalog, if need be.
>>>>>
>>>>> AytacOnline wrote:
>>>>>> I don't think so because I'm trying to folow the steps you gave me
>>>>>> but when I write "netsh winhttp reset" on cmd.exe it shows that I
>>>>>> don't have a proxyserver
>>>>>>
>>>>>> And I've tried every help you gave me but it doesn't works.
>>>>>>
>>>>>> On windows XP you can start updating from the microsoft's website,
>>>>>> can
>>>>>> we doit for vista too? Maybe it will work that way?
>>>>>>
>>>>>> "MowGreen [MVP]" wrote:
>>>>>>> HOSTS.sam is just a sample file. Windows uses the HOSTS file to map
>>>>>>> IP
>>>>>>> addys. Is that entry in HOSTS, too ?
>>>>>>> <snip>
>>>>>>> AytacOnline wrote:
>>>>>>>> I think my problem is inside hosts.sam file
>>>>>>>> I've searched the problem with the link you gave me
>>>>>>>> http://support.microsoft.com/kb/883821
>>>>>>>> then I looked up to the hosts.sam file and I opened it with
>>>>>>>> notepad.exe And it looks like this
>>>>>>>> -------------------------------------------------------------------------------------------------
>>>>>>>> # This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
>>>>>>>> #
>>>>>>>> # This file contains the mappings of IP addresses to host names.
>>>>>>>> Each
>>>>>>>> # entry should be kept on an individual line. The IP address should
>>>>>>>> # be placed in the first column followed by the corresponding host
>>>>>>>> name. # The IP address and the host name should be separated by at
>>>>>>>> least one # space.
>>>>>>>> #
>>>>>>>> # Additionally, comments (such as these) may be inserted on
>>>>>>>> individual # lines or following the machine name denoted by a '#'
>>>>>>>> symbol. #
>>>>>>>> # For example:
>>>>>>>> #
>>>>>>>> # 102.54.94.97 rhino.acme.com # source server
>>>>>>>> # 38.25.63.10 x.acme.com # x client host
>>>>>>>>
>>>>>>>> 127.0.0.1 localhost
>>>>>>>>>> 1 localhost
>>>>>>>> -------------------------------------------------------------------------------------------------
>>>>>>>>
>>>>>>>> "MowGreen [MVP]" wrote:
>>>>>>>>> There's a communication issue with the update servers.
>>>>>>>>> Check the WindowsUpdate.log again to see if the latest Version of
>>>>>>>>> the Windows Update Agent is installed. It will show in the log
>>>>>>>>> as -
>>>>>>>>>
>>>>>>>>> 2008-10-21 09:05:36:139 980 374 Setup *********** Setup: Checking
>>>>>>>>> whether self-update is required ***********
>>>>>>>>> 2008-10-21 09:05:36:139 980 374 Setup * Inf file:
>>>>>>>>> D:\WINDOWS\SoftwareDistribution\SelfUpdate\Default\wsus3setup.inf
>>>>>>>>> 2008-10-21 09:05:36:159 980 374 Setup Update NOT required for
>>>>>>>>> D:\WINDOWS\system32\cdm.dll: target version = 7.2.6001.784,
>>>>>>>>> required
>>>>>>>>> version = 7.2.6001.784
>>>>>>>>> <snip>
>>>>>>>>> There will be a list of .dll files being checked.
>>>>>>>>>
>>>>>>>>> Is DHCP enabled ? See: http://support.microsoft.com/kb/900936
>>>>>>>>> and do Method 1 and 2 for Vista.
>>>>>>>>>
>>>>>>>>> If no joy, see: http://support.microsoft.com/kb/883821
>>>>>>>>> Click on the '0x80072EE7 error code' and see if the HOSTS file
>>>>>>>>> needs edtiting and read the Note under it to see if anything
>>>>>>>>> listed
>>>>>>>>> pertains to the system.
>>>>>>>>>
>>>>>>>>> If still no joy - You may encounter temporary connection-related
>>>>>>>>> errors when you use Windows Update or Microsoft Update to install
>>>>>>>>> updates http://support.microsoft.com/kb/836941
>>>>>>>>>
>>>>>>>>> AytacOnline wrote:
>>>>>>>>>> These are the last 50 lines on my WindowsUpdate.log
>>>>>>>>>>
>>>>>>>>>> 2008-10-20 21:17:23:949 1188 1440 Misc WARNING: SendRequest
>>>>>>>>>> failed
>>>>>>>>>> with hr = 80072ee7. Proxy List used: <(null)> Bypass List used :
>>>>>>>>>> <(null)> Auth Schemes used : <>
>>>>>>>>>> 2008-10-20 21:17:23:949 1188 1440 Misc WARNING: WinHttp:
>>>>>>>>>> SendRequestUsingProxy failed for
>>>>>>>>>> <http://download.windowsupdate.com/v8/windowsupdate/redir/muv3wuredir.cab>.
>>>>>>>>>> error 0x8024402c
>>>>>>>>>> 2008-10-20 21:17:23:949 1188 1440 Misc WARNING: WinHttp:
>>>>>>>>>> SendRequestToServerForFileInformation MakeRequest failed. error
>>>>>>>>>> 0x8024402c 2008-10-20 21:17:23:949 1188 1440 Misc WARNING:
>>>>>>>>>> WinHttp:
>>>>>>>>>> SendRequestToServerForFileInformation failed with 0x8024402c
>>>>>>>>>> 2008-10-20 21:17:23:949 1188 1440 Misc WARNING: WinHttp:
>>>>>>>>>> ShouldFileBeDownloaded failed with 0x8024402c
>>>>>>>>>> 2008-10-20 21:17:23:949 1188 1440 Misc WARNING:
>>>>>>>>>> DownloadFileInternal failed for
>>>>>>>>>> http://download.windowsupdate.com/v8...v3wuredir.cab:
>>>>>>>>>> error 0x8024402c 2008-10-20 21:17:23:949 1188 1440 Misc
>>>>>>>>>> Validating
>>>>>>>>>> signature for
>>>>>>>>>> C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv3wuredir.cab:
>>>>>>>>>> 2008-10-20 21:17:23:964 1188 1440 Misc Microsoft signed: Yes
>>>>>>>>>> 2008-10-20 21:17:23:964 1188 1440 Misc WARNING: Send failed with
>>>>>>>>>> hr = 80072ee7. 2008-10-20 21:17:23:964 1188 1440 Misc WARNING:
>>>>>>>>>> SendRequest failed with hr = 80072ee7. Proxy List used: <(null)>
>>>>>>>>>> Bypass List used : <(null)> Auth Schemes used : <>
>>>>>>>>>> 2008-10-20 21:17:23:964 1188 1440 Misc WARNING: WinHttp:
>>>>>>>>>> SendRequestUsingProxy failed for
>>>>>>>>>> <http://download.microsoft.com/v8/windowsupdate/redir/muv3wuredir.cab>.
>>>>>>>>>> error 0x8024402c
>>>>>>>>>> 2008-10-20 21:17:23:964 1188 1440 Misc WARNING: WinHttp:
>>>>>>>>>> SendRequestToServerForFileInformation MakeRequest failed. error
>>>>>>>>>> 0x8024402c 2008-10-20 21:17:23:964 1188 1440 Misc WARNING:
>>>>>>>>>> WinHttp:
>>>>>>>>>> SendRequestToServerForFileInformation failed with 0x8024402c
>>>>>>>>>> 2008-10-20 21:17:23:964 1188 1440 Misc WARNING: WinHttp:
>>>>>>>>>> ShouldFileBeDownloaded failed with 0x8024402c
>>>>>>>>>> 2008-10-20 21:17:23:980 1188 1440 Misc WARNING: Send failed with
>>>>>>>>>> hr = 80072ee7.
>>>>>>>>>> 2008-10-20 21:17:23:980 1188 1440 Misc WARNING: SendRequest
>>>>>>>>>> failed
>>>>>>>>>> with hr = 80072ee7. Proxy List used: <(null)> Bypass List used :
>>>>>>>>>> <(null)> Auth Schemes used : <>
>>>>>>>>>> 2008-10-20 21:17:23:980 1188 1440 Misc WARNING: WinHttp:
>>>>>>>>>> SendRequestUsingProxy failed for
>>>>>>>>>> <http://download.microsoft.com/v8/windowsupdate/redir/muv3wuredir.cab>.
>>>>>>>>>> error 0x8024402c
>>>>>>>>>> 2008-10-20 21:17:23:980 1188 1440 Misc WARNING: WinHttp:
>>>>>>>>>> SendRequestToServerForFileInformation MakeRequest failed. error
>>>>>>>>>> 0x8024402c 2008-10-20 21:17:23:980 1188 1440 Misc WARNING:
>>>>>>>>>> WinHttp:
>>>>>>>>>> SendRequestToServerForFileInformation failed with 0x8024402c
>>>>>>>>>> 2008-10-20 21:17:23:980 1188 1440 Misc WARNING: WinHttp:
>>>>>>>>>> ShouldFileBeDownloaded failed with 0x8024402c
>>>>>>>>>> 2008-10-20 21:17:23:980 1188 1440 Misc WARNING: Send failed with
>>>>>>>>>> hr = 80072ee7.
>>>>>>>>>> 2008-10-20 21:17:23:980 1188 1440 Misc WARNING: SendRequest
>>>>>>>>>> failed
>>>>>>>>>> with hr = 80072ee7. Proxy List used: <(null)> Bypass List used :
>>>>>>>>>> <(null)> Auth Schemes used : <>
>>>>>>>>>> 2008-10-20 21:17:23:980 1188 1440 Misc WARNING: WinHttp:
>>>>>>>>>> SendRequestUsingProxy failed for
>>>>>>>>>> <http://download.microsoft.com/v8/windowsupdate/redir/muv3wuredir.cab>.
>>>>>>>>>> error 0x8024402c
>>>>>>>>>> 2008-10-20 21:17:23:980 1188 1440 Misc WARNING: WinHttp:
>>>>>>>>>> SendRequestToServerForFileInformation MakeRequest failed. error
>>>>>>>>>> 0x8024402c 2008-10-20 21:17:23:980 1188 1440 Misc WARNING:
>>>>>>>>>> WinHttp:
>>>>>>>>>> SendRequestToServerForFileInformation failed with 0x8024402c
>>>>>>>>>> 2008-10-20 21:17:23:980 1188 1440 Misc WARNING: WinHttp:
>>>>>>>>>> ShouldFileBeDownloaded failed with 0x8024402c
>>>>>>>>>> 2008-10-20 21:17:23:996 1188 1440 Misc WARNING: Send failed with
>>>>>>>>>> hr = 80072ee7.
>>>>>>>>>> 2008-10-20 21:17:23:996 1188 1440 Misc WARNING: SendRequest
>>>>>>>>>> failed
>>>>>>>>>> with hr = 80072ee7. Proxy List used: <(null)> Bypass List used :
>>>>>>>>>> <(null)> Auth Schemes used : <>
>>>>>>>>>> 2008-10-20 21:17:23:996 1188 1440 Misc WARNING: WinHttp:
>>>>>>>>>> SendRequestUsingProxy failed for
>>>>>>>>>> <http://download.microsoft.com/v8/windowsupdate/redir/muv3wuredir.cab>.
>>>>>>>>>> error 0x8024402c
>>>>>>>>>> 2008-10-20 21:17:23:996 1188 1440 Misc WARNING: WinHttp:
>>>>>>>>>> SendRequestToServerForFileInformation MakeRequest failed. error
>>>>>>>>>> 0x8024402c 2008-10-20 21:17:23:996 1188 1440 Misc WARNING:
>>>>>>>>>> WinHttp:
>>>>>>>>>> SendRequestToServerForFileInformation failed with 0x8024402c
>>>>>>>>>> 2008-10-20 21:17:23:996 1188 1440 Misc WARNING: WinHttp:
>>>>>>>>>> ShouldFileBeDownloaded failed with 0x8024402c
>>>>>>>>>> 2008-10-20 21:17:23:996 1188 1440 Misc WARNING:
>>>>>>>>>> DownloadFileInternal failed for
>>>>>>>>>> http://download.microsoft.com/v8/win...v3wuredir.cab:
>>>>>>>>>> error 0x8024402c 2008-10-20 21:17:23:996 1188 1440 Misc
>>>>>>>>>> Validating
>>>>>>>>>> signature for
>>>>>>>>>> C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv3wuredir.cab:
>>>>>>>>>> 2008-10-20 21:17:24:011 1188 1440 Misc Microsoft signed: Yes
>>>>>>>>>> 2008-10-20 21:17:24:558 1188 1440 Misc WARNING: WinHttp:
>>>>>>>>>> SendRequestToServerForFileInformation failed with 0x80190194
>>>>>>>>>> 2008-10-20 21:17:24:558 1188 1440 Misc WARNING: WinHttp:
>>>>>>>>>> ShouldFileBeDownloaded failed with 0x80190194 2008-10-20
>>>>>>>>>> 21:17:24:558 1188 1440 Misc WARNING: DownloadFileInternal failed
>>>>>>>>>> for
>>>>>>>>>> http://update.microsoft.com/v8/windo...v3wuredir.cab:
>>>>>>>>>> error 0x80190194 2008-10-20 21:17:24:558 1188 1440 Setup WARNING:
>>>>>>>>>> SelfUpdate check failed to download package information, error =
>>>>>>>>>> 0x80244019 2008-10-20 21:17:24:558 1188 1440 Setup FATAL:
>>>>>>>>>> SelfUpdate check failed, err = 0x80244019 2008-10-20 21:17:24:558
>>>>>>>>>> 1188 1440 Agent * WARNING: Skipping scan, self-update check
>>>>>>>>>> returned 0x80244019 2008-10-20 21:17:24:777 1188 1440 Agent *
>>>>>>>>>> WARNING: Exit code = 0x80244019 2008-10-20 21:17:24:777 1188 1440
>>>>>>>>>> Agent ********* 2008-10-20 21:17:24:777 1188 1440 Agent ** END
>>>>>>>>>> ** Agent: Finding updates [CallerId = AutomaticUpdates]
>>>>>>>>>> 2008-10-20 21:17:24:777 1188 1440 Agent *************
>>>>>>>>>> 2008-10-20 21:17:24:777 1188 1440 Agent WARNING: WU client failed
>>>>>>>>>> Searching for update with error 0x80244019
>>>>>>>>>> 2008-10-20 21:17:24:777 1188 414 AU >>## RESUMED ## AU: Search
>>>>>>>>>> for updates [CallId = {13085CB2-B032-40F8-9C33-26D33A226541}]
>>>>>>>>>> 2008-10-20 21:17:24:777 1188 414 AU # WARNING: Search callback
>>>>>>>>>> failed, result = 0x80244019
>>>>>>>>>> 2008-10-20 21:17:24:777 1188 414 AU # WARNING: Failed to find
>>>>>>>>>> updates with error code 80244019
>>>>>>>>>> 2008-10-20 21:17:24:777 1188 414 AU #########
>>>>>>>>>> 2008-10-20 21:17:24:777 1188 414 AU ## END ## AU: Search for
>>>>>>>>>> updates [CallId = {13085CB2-B032-40F8-9C33-26D33A226541}]
>>>>>>>>>> 2008-10-20 21:17:24:777 1188 414 AU #############
>>>>>>>>>> 2008-10-20 21:17:24:777 1188 414 AU AU setting next detection
>>>>>>>>>> timeout to
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