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Thread: KB938127 Security Update for IE7 failure

  1. #1
    FYIGMO Guest

    KB938127 Security Update for IE7 failure

    I downloaded this update and installation keeps failing. Going into my
    Update History and clicking on the "Failed" icon does nothing. I am at a
    loss for why this security update will not install properly. I have shut
    down all A/V and/or malware products and still it will not install. I
    welcome any suggestions.

  2. #2
    Harry Johnston [MVP] Guest

    Re: KB938127 Security Update for IE7 failure

    FYIGMO wrote:

    > I downloaded this update and installation keeps failing.


    Windows XP service pack 3 with IE7?

    First, try downloading the update and installing it manually:

    <http://www.microsoft.com/downloads/details.aspx?FamilyId=9F5DA816-194C-478E-8A96-9421A0C52C9F&displaylang=en>

    http://www.microsoft.com/downloads/d...displaylang=en

    Harry.

  3. #3
    PA Bear [MS MVP] Guest

    Re: KB938127 Security Update for IE7 failure

    Please state your full Windows version (e.g., WinXP SP3; Vista SP1).

    Are you attempting to install KB938127 via Windows Update or manually?
    --
    ~Robear Dyer (PA Bear)
    MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
    AumHa VSOP & Admin http://aumha.net
    DTS-L http://dts-l.net/

    FYIGMO wrote:
    > I downloaded this update and installation keeps failing. Going into my
    > Update History and clicking on the "Failed" icon does nothing. I am at a
    > loss for why this security update will not install properly. I have shut
    > down all A/V and/or malware products and still it will not install. I
    > welcome any suggestions.


  4. #4
    Mike Sun Guest

    Re: KB938127 Security Update for IE7 failure

    I confirm that I have the same problem under WinXP SP3 having tried both
    manual install and automatic Windows Update install. I have noticed the
    following in case it helps to resolve the problem.

    1. KB938127-v2-IE7.log shows the following lines of text:-

    1.352: Starting AnalyzeComponents
    1.352: AnalyzePhaseZero used 0 ticks
    1.352: No c:\windows\INF\updtblk.inf file.
    1.352: OEM file scan used 0 ticks
    1.362: AnalyzePhaseOne: used 10 ticks
    1.362: AnalyzeComponents: Hotpatch analysis disabled; skipping.
    1.362: AnalyzeComponents: Hotpatching is disabled.
    1.362: FindFirstFile c:\windows\$hf_mig$\*.*
    1.362: AnalyzeForBranching: files installed on target workstation are from
    sp3bta branch which is incompatible with sp2gdr branch
    1.372: AnalyzeForBranching: files installed on target workstation are from
    sp3bta branch which is incompatible with sp2gdr branch
    1.372: AnalyzeForBranching used 10 ticks.
    1.392: AnalyzePhaseTwo used 20 ticks
    1.392: AnalyzePhaseThree used 0 ticks
    1.392: AnalyzePhaseFive used 0 ticks
    1.392: AnalyzePhaseSix used 0 ticks
    4.346: AnalyzeComponents used 2994 ticks
    4.346: Downloading 0 files
    4.346: bPatchMode = FALSE
    4.346: Inventory complete: ReturnStatus=0, 3004 ticks
    6.299: CreateUninstall = 1,Directory = C:\WINDOWS\ie7updates\KB938127-v2-IE7
    6.299: KB938127 Setup encountered an error: Files from the package are
    incompatible with files on your system.
    6.389: Files from the package are incompatible with files on your system.
    8.152: Message displayed to the user: Files from the package are
    incompatible with files on your system.
    8.152: User Input: OK
    8.152: Update.exe extended error code = 0xf0f1
    8.152: Update.exe return code was masked to 0x643 for MSI custom action
    compliance.


    2. The patch seems to be a re-release to cover WinXP SP3 but it still seems
    to fail.

    3. Belarc Advisor has always reported this patch as "Marks a hotfix that
    fails verification (note that failing hotfixes need to be reinstalled)" but
    also that Microsoft Security Updates" are "Up to Date".

    4. A possible cause of the issue may be the sequence of updates i.e. SP2 =>
    IE7 => SP3 rather than SP2=>SP3=>IE7 since it is the IE7 patch(es) that seem
    to have issues. IE7 cannot be un-installed if it was installed BEFORE SP3.

    Any advice on how to fix the issue, short of completely unistalling SP3,
    then IE7 and re-installing in "correct" sequence would be most welcome.



  5. #5
    PA Bear [MS MVP] Guest

    Re: KB938127 Security Update for IE7 failure

    To avoid confusion, please begin your own tread, Mike. Thanks.
    --
    ~PA Bear

    Mike Sun wrote:
    > I confirm that I have the same problem under WinXP SP3 having tried both
    > manual install and automatic Windows Update install. I have noticed the
    > following in case it helps to resolve the problem.
    >
    > 1. KB938127-v2-IE7.log shows the following lines of text:-
    >
    > 1.352: Starting AnalyzeComponents
    > 1.352: AnalyzePhaseZero used 0 ticks
    > 1.352: No c:\windows\INF\updtblk.inf file.
    > 1.352: OEM file scan used 0 ticks
    > 1.362: AnalyzePhaseOne: used 10 ticks
    > 1.362: AnalyzeComponents: Hotpatch analysis disabled; skipping.
    > 1.362: AnalyzeComponents: Hotpatching is disabled.
    > 1.362: FindFirstFile c:\windows\$hf_mig$\*.*
    > 1.362: AnalyzeForBranching: files installed on target workstation are from
    > sp3bta branch which is incompatible with sp2gdr branch
    > 1.372: AnalyzeForBranching: files installed on target workstation are from
    > sp3bta branch which is incompatible with sp2gdr branch
    > 1.372: AnalyzeForBranching used 10 ticks.
    > 1.392: AnalyzePhaseTwo used 20 ticks
    > 1.392: AnalyzePhaseThree used 0 ticks
    > 1.392: AnalyzePhaseFive used 0 ticks
    > 1.392: AnalyzePhaseSix used 0 ticks
    > 4.346: AnalyzeComponents used 2994 ticks
    > 4.346: Downloading 0 files
    > 4.346: bPatchMode = FALSE
    > 4.346: Inventory complete: ReturnStatus=0, 3004 ticks
    > 6.299: CreateUninstall = 1,Directory =
    > C:\WINDOWS\ie7updates\KB938127-v2-IE7
    > 6.299: KB938127 Setup encountered an error: Files from the package are
    > incompatible with files on your system.
    > 6.389: Files from the package are incompatible with files on your system.
    > 8.152: Message displayed to the user: Files from the package are
    > incompatible with files on your system.
    > 8.152: User Input: OK
    > 8.152: Update.exe extended error code = 0xf0f1
    > 8.152: Update.exe return code was masked to 0x643 for MSI custom action
    > compliance.
    >
    >
    > 2. The patch seems to be a re-release to cover WinXP SP3 but it still
    > seems
    > to fail.
    >
    > 3. Belarc Advisor has always reported this patch as "Marks a hotfix that
    > fails verification (note that failing hotfixes need to be reinstalled)"
    > but
    > also that Microsoft Security Updates" are "Up to Date".
    >
    > 4. A possible cause of the issue may be the sequence of updates i.e. SP2
    > =>
    > IE7 => SP3 rather than SP2=>SP3=>IE7 since it is the IE7 patch(es) that
    > seem
    > to have issues. IE7 cannot be un-installed if it was installed BEFORE SP3.
    >
    > Any advice on how to fix the issue, short of completely unistalling SP3,
    > then IE7 and re-installing in "correct" sequence would be most welcome.



  6. #6
    FYIGMO Guest

    Re: KB938127 Security Update for IE7 failure

    Sorry about that. I have WinXP Pro SP3 as my O/S. Originally, the
    installation was attempted by Windows Update, which failed. Then I tried the
    manual installation as suggested, but receive the following error message:
    Files from the package are incompatible with files on your system. Also, I
    cannot get rid of the Windows Update icon in my System Tray as it keeps
    wanting to install. Any ideas? Thanks.

    FYIGMO

    "PA Bear [MS MVP]" wrote:

    > Please state your full Windows version (e.g., WinXP SP3; Vista SP1).
    >
    > Are you attempting to install KB938127 via Windows Update or manually?
    > --
    > ~Robear Dyer (PA Bear)
    > MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
    > AumHa VSOP & Admin http://aumha.net
    > DTS-L http://dts-l.net/
    >
    > FYIGMO wrote:
    > > I downloaded this update and installation keeps failing. Going into my
    > > Update History and clicking on the "Failed" icon does nothing. I am at a
    > > loss for why this security update will not install properly. I have shut
    > > down all A/V and/or malware products and still it will not install. I
    > > welcome any suggestions.

    >


  7. #7
    PA Bear [MS MVP] Guest

    Re: KB938127 Security Update for IE7 failure

    This is a known bug for (only) some users after installing WinXP SP3. Open
    a free support incident about this:

    Free unlimited installation and compatibility support is available for
    Windows XP, but only for Service Pack 3 (SP3), until 14 Apr-09. Chat and
    e-mail support is available only in the United States and Canada. Go to
    http://support.microsoft.com/oas/def...spx?gprid=1173 | select Windows XP
    | select Windows XP Service Pack 3
    --
    ~PA Bear

    FYIGMO wrote:
    > Sorry about that. I have WinXP Pro SP3 as my O/S. Originally, the
    > installation was attempted by Windows Update, which failed. Then I tried
    > the manual installation as suggested, but receive the following error
    > message: Files from the package are incompatible with files on your
    > system.
    > Also, I cannot get rid of the Windows Update icon in my System Tray as it
    > keeps wanting to install. Any ideas? Thanks.
    >
    > FYIGMO
    >
    > "PA Bear [MS MVP]" wrote:
    >
    >> Please state your full Windows version (e.g., WinXP SP3; Vista SP1).
    >>
    >> Are you attempting to install KB938127 via Windows Update or manually?
    >> --
    >> ~Robear Dyer (PA Bear)
    >> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
    >> AumHa VSOP & Admin http://aumha.net
    >> DTS-L http://dts-l.net/
    >>
    >> FYIGMO wrote:
    >>> I downloaded this update and installation keeps failing. Going into my
    >>> Update History and clicking on the "Failed" icon does nothing. I am at
    >>> a
    >>> loss for why this security update will not install properly. I have
    >>> shut
    >>> down all A/V and/or malware products and still it will not install. I
    >>> welcome any suggestions.



  8. #8
    PA Bear [MS MVP] Guest

    Re: KB938127 Security Update for IE7 failure

    Even if you've tried downloading/installing KB938127 manually before, try it
    again using a fresh download from this link:
    http://www.microsoft.com/downloads/d...6-9421a0c52c9f

    A slight tweak to the new installer may fix your problem.
    --
    ~Robear Dyer (PA Bear)
    MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
    AumHa VSOP & Admin http://aumha.net
    DTS-L http://dts-l.net/


    FYIGMO wrote:
    > I downloaded this update and installation keeps failing. Going into my
    > Update History and clicking on the "Failed" icon does nothing. I am at a
    > loss for why this security update will not install properly. I have shut
    > down all A/V and/or malware products and still it will not install. I
    > welcome any suggestions.



  9. #9
    FYIGMO Guest

    Re: KB938127 Security Update for IE7 failure

    Thanks for your help. I'll give support a try.

    FYIGMO

    "PA Bear [MS MVP]" wrote:

    > This is a known bug for (only) some users after installing WinXP SP3. Open
    > a free support incident about this:
    >
    > Free unlimited installation and compatibility support is available for
    > Windows XP, but only for Service Pack 3 (SP3), until 14 Apr-09. Chat and
    > e-mail support is available only in the United States and Canada. Go to
    > http://support.microsoft.com/oas/def...spx?gprid=1173 | select Windows XP
    > | select Windows XP Service Pack 3
    > --
    > ~PA Bear
    >
    > FYIGMO wrote:
    > > Sorry about that. I have WinXP Pro SP3 as my O/S. Originally, the
    > > installation was attempted by Windows Update, which failed. Then I tried
    > > the manual installation as suggested, but receive the following error
    > > message: Files from the package are incompatible with files on your
    > > system.
    > > Also, I cannot get rid of the Windows Update icon in my System Tray as it
    > > keeps wanting to install. Any ideas? Thanks.
    > >
    > > FYIGMO
    > >
    > > "PA Bear [MS MVP]" wrote:
    > >
    > >> Please state your full Windows version (e.g., WinXP SP3; Vista SP1).
    > >>
    > >> Are you attempting to install KB938127 via Windows Update or manually?
    > >> --
    > >> ~Robear Dyer (PA Bear)
    > >> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
    > >> AumHa VSOP & Admin http://aumha.net
    > >> DTS-L http://dts-l.net/
    > >>
    > >> FYIGMO wrote:
    > >>> I downloaded this update and installation keeps failing. Going into my
    > >>> Update History and clicking on the "Failed" icon does nothing. I am at
    > >>> a
    > >>> loss for why this security update will not install properly. I have
    > >>> shut
    > >>> down all A/V and/or malware products and still it will not install. I
    > >>> welcome any suggestions.

    >
    >


  10. #10
    PA Bear [MS MVP] Guest

    Re: KB938127 Security Update for IE7 failure

    See my immediately previous post in this thread.

    FYIGMO wrote:
    > Thanks for your help. I'll give support a try.
    >
    > FYIGMO
    >
    > "PA Bear [MS MVP]" wrote:
    >
    >> This is a known bug for (only) some users after installing WinXP SP3.
    >> Open
    >> a free support incident about this:
    >>
    >> Free unlimited installation and compatibility support is available for
    >> Windows XP, but only for Service Pack 3 (SP3), until 14 Apr-09. Chat and
    >> e-mail support is available only in the United States and Canada. Go to
    >> http://support.microsoft.com/oas/def...spx?gprid=1173 | select Windows
    >> XP
    >>> select Windows XP Service Pack 3

    >> --
    >> ~PA Bear
    >>
    >> FYIGMO wrote:
    >>> Sorry about that. I have WinXP Pro SP3 as my O/S. Originally, the
    >>> installation was attempted by Windows Update, which failed. Then I
    >>> tried
    >>> the manual installation as suggested, but receive the following error
    >>> message: Files from the package are incompatible with files on your
    >>> system.
    >>> Also, I cannot get rid of the Windows Update icon in my System Tray as
    >>> it
    >>> keeps wanting to install. Any ideas? Thanks.
    >>>
    >>> FYIGMO
    >>>
    >>> "PA Bear [MS MVP]" wrote:
    >>>
    >>>> Please state your full Windows version (e.g., WinXP SP3; Vista SP1).
    >>>>
    >>>> Are you attempting to install KB938127 via Windows Update or manually?
    >>>> --
    >>>> ~Robear Dyer (PA Bear)
    >>>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
    >>>> AumHa VSOP & Admin http://aumha.net
    >>>> DTS-L http://dts-l.net/
    >>>>
    >>>> FYIGMO wrote:
    >>>>> I downloaded this update and installation keeps failing. Going into
    >>>>> my
    >>>>> Update History and clicking on the "Failed" icon does nothing. I am
    >>>>> at
    >>>>> a
    >>>>> loss for why this security update will not install properly. I have
    >>>>> shut
    >>>>> down all A/V and/or malware products and still it will not install. I
    >>>>> welcome any suggestions.



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