Publisher 2010 Cannot open file error

[Ray_q]

Hello Everyone,

Hopefully I can be pointed in the right direction. I have a user that is using a Windows 7 machine, with Office 2010 Professional Plus and cannot open files from Publisher 2007. I also tried on my machine, same specs and I can't open either. If i double click the file, publisher 2010 opens but I get the yellow exclaimation and it says "cannot open file" when I click Ok, it closes the program. if i open publisher 2010 and go to open I get the same message but the programs stays open. I can't find anything online that will help. I am stumped

Thank you,

Ray

[Expertz]

Can you try to copy the file to your local drive and then try opening again. What is the extension shown on the desktop file? Is it still a .pub extension? Right-click the file, properties, Opens with...change, associate the file with Publisher. Some external hard drives are considered removable drives, Publisher doesn't do well with removable drives.

[Ray_q]

The file is on my local computer and the extension is .pub.

[Simond]

Have you tried troubleshooting a damaged publication in Publisher. Try to start the computer in Safe Mode, and then try to open the publication. If you do not receive an error message, a program or a device that is loaded when the computer is in normal mode may interfere with the publication.