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Thread: Getting blank iTunes store window in iTunes 10.4

  1. #1
    Join Date
    Aug 2011
    Posts
    29

    Getting blank iTunes store window in iTunes 10.4

    I have recently purchased an apple device. Yesterday I just thought of downloading iTunes 10.4. So I did that and I had the blank iTunes store window after I downloaded iTunes 10.4. I also have a computer at home which has windows 7 operating system. I suspect that this could be a problem for 32 bit and 64 bit windows 7 systems. I don’t what is the problem. Has anybody faced such issue before? If yes then I would say that kindly tell me how you got this issue resolved. . I would say that please don’t tell me to go to apple as I am not ready to pay anything.
    Any suggestions would be greatly appreciated. Thank you in advance

  2. #2
    Join Date
    Jun 2009
    Posts
    1,518

    Re: Getting blank iTunes store window in iTunes 10.4

    I would suggest you to downgrade the iTunes software. I would say that get rid of iTunes 10.4 and try to downgrade and install iTunes 10.3. I would say that don’t worry, you will not lose any data after downgrading as it must be saved in the database.

  3. #3
    Join Date
    Nov 2008
    Posts
    1,514

    Re: Getting blank iTunes store window in iTunes 10.4

    I would like to say that downgrading would help as I did it and got this problem resolved. So try to follow the steps below,
    • First, go to the Control Panel>>Programs>>Uninstall
    • Uninstall the following Apple programs in the following order:
    1. iTunes
    2. QuickTime
    3. Apple Software Update
    4. Apple Mobile Devices Support
    5. Bonjour
    6. Apple Application Support
    • After un-installing try to reboot your computer
    • Then try to find, download and install iTunes 10.3.
    • If you start iTunes now then I am sure that you will get an error message saying that the current iTunes library was created by a newer version of iTunes. So you must correct it,

    • Go to your Music>iTunes folder and try to delete the "iTunes Library.itl" database file
    • Within this iTunes folder find and open the "Previous iTunes Libraries" folder and locate the most recently dated "iTunes Library (date).itl" database file.
    • Copy and Paste this file back into the iTunes folder
    • Rename this "iTunes Library (date).itl" file by removing the date. It should say "iTunes Library.itl"
    • Try to reboot your computer

  4. #4
    Join Date
    Mar 2009
    Posts
    1,360

    Re: Getting blank iTunes store window in iTunes 10.4

    I have solution that you can try. For this method you don’t have to un-install the iTunes. As you are running windows operating system so I would say you to just try out the following method,
    • Open the folder found in C:\ProgramData\Apple\Installer Cache\AppleApplicationSupport 2.0.1
    • now right click AppleApplicationSupport 2.0.1
    • and click Uninstall
    • Open folder found in C:\ProgramData\Apple\Installer Cache\AppleApplicationSupport 1.5.2
    • Right click AppleApplicationSupport 1.5.2
    • Click Install
    • Restart Windows

    i hope this helps.

  5. #5
    Join Date
    Nov 2008
    Posts
    1,192

    Re: Getting blank iTunes store window in iTunes 10.4

    I think that there is some problem with the itunes 10.4. I would suggest you to downgrade the version. I had also experienced problems with itunes 10.4. I had installed itunes 10.4 and since then I started facing the backup problems.

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