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Thread: windows explorer has encountered a problem....

  1. #1
    Join Date
    May 2011
    Posts
    15

    windows explorer has encountered a problem....

    i get this windows error messages at startup. followed by a second error message. when i click debug send or dont send for each message my computer freezes then i have to shut down manually by holding the power button. then i power up my computer again and there are no error messages and it works ok. here are the two error messages:

    windows explorer has encountered a problem and needs to close. sorry for the inconvenience.

    error signature
    appname: explorer.exe
    appver: 6.0.2900.5512
    modname: esarabulezel.dll
    modver: 0.0.0.0
    offset: 00025e4b

    the following files will be included in this error report:
    C:\DOCUME~1\USER~1\LOCALS~1\Temp\a164_appcompat.txt

    followed by a second windows error

    DrWatson Postmortem Debugger has encounterd a problem...

    error signature
    eventtype:BEX
    P1rwtsn32.exe
    P2:5.1.2600.0
    P3:3b7d84a2
    P4:dbghelp.dll
    P5:5.1.2600.5512
    P6:4802a0b2
    P7:0001295d
    P8:coooo409
    P9:00000000

    here's everything i tried to fix the problem. ran ccleaner, ran tune up utilities, ran windows registry repair, ran kaspersky antivirus, ran malware antimalware bytes. did a clean boot, uninstalled and reinstalled internet explorer 8, tried looking for error signature on the internet but found no matches, set aedebug to 0 for the drwatson error. still both errors come up one after another every other time i start up my comp. some one please help me!

  2. #2
    Join Date
    Apr 2010
    Posts
    234

    Re: windows explorer has encountered a problem....

    Hello some day before I was facing similar kind of issue. Then I try to make an internet search and then I found the official site of Microsoft I provide the link below just go through it I apply the steps which is specified in this link and by using these steps i solve my issue. Please try this I am sure this will help you to solve your issue. And if you still find any difficulty then contact with Microsoft techsupport thank you.
    http://support.microsoft.com/kb/293623

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