windows explorer has encountered a problem...

[orangeman83]

i get this windows error messages at startup. followed by a second error message. when i click debug send or dont send for each message my computer freezes then i have to shut down manually by holding the power button. then i power up my computer again and there are no error messages and it works ok. here are the two error messages:

windows explorer has encountered a problem and needs to close. sorry for the inconvenience.

error signature
appname: explorer.exe
appver: 6.0.2900.5512
modname: esarabulezel.dll
modver: 0.0.0.0
offset: 00025e4b

the following files will be included in this error report:
C:\DOCUME~1\USER~1\LOCALS~1\Temp\a164_appcompat.txt

followed by a second windows error

DrWatson Postmortem Debugger has encounterd a problem...

error signature
eventtype:BEX
P1rwtsn32.exe
P2:5.1.2600.0
P3:3b7d84a2
P4:dbghelp.dll
P5:5.1.2600.5512
P6:4802a0b2
P7:0001295d
P8:coooo409
P9:00000000

i ran CCleaner and i still get these two error messages. someone please help!
i did a clean boot and i still get the same error message.

[Charites]

According to me there must be some issue with your Windows registry. There might be some missing links or some corrupt registry files which is causing this issue with your Windows Explorer. I would suggest you to run Registry Cleaner or an optimizer to solve your problem. You can use some third party software like the RegistryBooster, Registry Mechanic, PC Speed Maximizer or TuneUp Utilities for this purpose. They are very well known and one of the best registry cleaners available in the market. Reply if your problem is solved by doing so. And feel free to ask for more queries.

[orangeman83]

i ran tuneup utilities but i still get the same windows explorer error.

[EINSTEIN_007]

Have you tried disabling Dr.Watson, if not then follow the below steps:

1. First of all you need to click Start>Run>type Regedit and click ok.
2. After that navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\Current Version
3. Next, just try to select AeDebug in the right pane ,double click it and enter value 0.
4. Lastly, you just need to close registry editor, restart your computer.

[orangeman83]

i did that. i dont get a drwatson error any more. i just get the windows explorer error now.

[JAMES_911]

The error message that you are getting occurs when the Pdm.dll file is out of date. The resolution requires you either to disable script debugging or to update the Pdm.dll file. If you must have the script debugging capability, you have to update the Pdm.dll file. To update your version of the Pdm.dll file, go to the "Download the updates to the Pdm.dll from the product update Web site" section. Otherwise, to avoid this error, disable script debugging in Internet Explorer. More information can be found here.

[orangeman83]

the modname in my error signature is esarabulezel.dll not pdm.dll. i dont think what you wrote applies to me.

[newtech]

The first steps for this kind of problem that you are facing is to install latest critical updates for windows then run anti virus scan and spyware scan. I also had a similar kind of problem and what I realized was that I had a bad memory chip in my computer. I took the faulty memory chip out and the error messages were gone. As this error message is related to many things, resolution could be different for every other computers.