windows explorer has encountered a problem and needs to close

[orangeman83]

i get this windows error messages at startup. followed by a second error message. when i click debug send or dont send for each message my computer freezes then i have to shut down manually by holding the power button. then i power up my computer again and there are no error messages and it works ok. here are the two error messages:

windows explorer has encountered a problem and needs to close. sorry for the inconvenience.

error signature
appname: explorer.exe
appver: 6.0.2900.5512
modname: esarabulezel.dll
modver: 0.0.0.0
offset: 00025e4b

the following files will be included in this error report:
C:\DOCUME~1\USER~1\LOCALS~1\Temp\a164_appcompat.txt

followed by a second windows error

DrWatson Postmortem Debugger has encounterd a problem...

error signature
eventtype:BEX
P1rwtsn32.exe
P2:5.1.2600.0
P3:3b7d84a2
P4:dbghelp.dll
P5:5.1.2600.5512
P6:4802a0b2
P7:0001295d
P8:coooo409
P9:00000000

i ran CCleaner and i still get these two error messages. someone please help!

[EINSTEIN_007]

What is the Operating System you are using or have installed in your pc? You could try to use the method of "clean boot" manually, by first starting the System Configuration Utility and after that configuring selective startup options and so on. Just follow the steps mentioned in this ms article and let us know your results.

[orangeman83]

it worked. thank you.

[orangeman83]

nm it didnt work. i got the same error message after i set up the clean boot.

[BethanyI]

Explorer.exe is the desktop environment in Windows. It corrupts mainly due to virus. Restart your system and boot in safe mode by pressing F8 continuously. If the system boots properly then first take a backup of your data. In safe mode run System restore. If this does not work then you will need to re-install Windows back again.