I am having some basic knowledge about the SCSM 2010. Like the use of System Center Service Manager is conceivable, especially in two scenarios: as integration into data centers and as end-user support. When problems such as warnings in the System Center Operations Manager, System Center Service Manager detects this and can automatically create incidents, documented, and can then edit the administrators. But I want to know about the End-user support with System Center Service Manager 2010. Please provide detailed information.
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