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Thread: Windows 7 (64-bit) - Print Spooler crashing (7031 Error)

  1. #1
    Join Date
    Mar 2010
    Posts
    2

    Windows 7 (64-bit) - Print Spooler crashing (7031 Error)

    I just built this 64-bit Windows 7 computer. It seems to be running fine, except that I can't print. I have an HP Deskjet 820CXi printer on a parallel port. It is set up as an EPP port in the BIOS of the computer. The bi-directional parallel cable has been in use for some time and is a known good cable. I've checked the connections on both ends.

    I installed the driver and Windows shows the printer as installed and ready. When I try to print, I was getting an error (after a timeout of 30 seconds or so), saying:
    "Windows cannot connect to the printer. The local print spooler service is not running. Please restart the spooler or restart the machine." Then the printer (which had shown as Ready, now has an Exclamation point in front of its listing in Devices and Printers).

    Sometimes the printer shows as ready, but nothing goes into the spooler when I print.


    Here is the Event Log Message:
    Log Name: System
    Source: Service Control Manager
    Date: 3/23/2010 10:44:14 AM
    Event ID: 7034
    Task Category: None
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: JERRY-PC
    Description:
    The Print Spooler service terminated unexpectedly. It has done this 10 time(s).
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
    <EventID Qualifiers="49152">7034</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8080000000000000</Keywords>
    <TimeCreated SystemTime="2010-03-23T17:44:14.157838300Z" />
    <EventRecordID>5055</EventRecordID>
    <Correlation />
    <Execution ProcessID="512" ThreadID="4764" />
    <Channel>System</Channel>
    <Computer>JERRY-PC</Computer>
    <Security />
    </System>
    <EventData>
    <Data Name="param1">Print Spooler</Data>
    <Data Name="param2">10</Data>
    </EventData>
    </Event>

    System:
    Windows 7 - Fresh install. Not an upgrade.
    4 GB DDR2 RAM
    1.5 TB hard drive (SATA)

    I've been following suggestions I've found on various on-line forums.

    I deleted the 2 files in C:\Windows\System32\spool\printers. No help.

    I ran the SFC program. No errors found. Here is the screen.
    Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>sfc /scannow

    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection did not find any integrity violations.

    C:\Windows\system32>

    Any help would be greatly appreciated.

    Jerry
    Ukiah, CA

  2. #2
    Join Date
    Apr 2008
    Posts
    4,642

    Windows 7 (64-bit) - Print Spooler crashing (7031 Error)

    I was also facing similar type of issue and had tried out many solutions but none of them worked out for me, then i told one of my friend about the issue and he had provided me the below links and it had worked out for me hope it works for you too.

    http://forums.techarena.in/vista-print-fax/587102.htm
    http://forums.techarena.in/xp-print-fax/1033204.htm

  3. #3
    Join Date
    Mar 2010
    Posts
    2

    Re: Windows 7 (64-bit) - Print Spooler crashing (7031 Error)

    Here's the fix that worked for me.


    The instructions are here:
    http://h30434.www3.hp.com/t5/Printer...it/td-p/203377


    I had trouble with the link that they gave on that site, though. I downloaded the tgz (compressed file) and had a lot of trouble with it. Then I found this link for a zip file that worked like a dream. Just copy the files into the directory specified and watch the printer come to life! At least that's how it worked on my HP 820 CXi.

    http://h30434.www3.hp.com/psg/attach...1/DJ_patch.zip

    Good luck.

    Jerry

  4. #4
    Join Date
    Jun 2011
    Posts
    1

    Re: Windows 7 (64-bit) - Print Spooler crashing (7031 Error)

    i am having a prinet spooler problem with win 7 64-bit, and hte problem is far deeper as i can't do backups either.
    i tried the cmd net stop spooler but it said print spooler service not stated, though it shows it is

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