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Thread: compatibility issue with WORD 2003?

  1. #1
    Join Date
    Sep 2009
    Posts
    2

    compatibility issue with WORD 2003?

    I am getting a host of error messages.

    A. Will start with WORD 2003 as there is no workaround. Error messages are:
    1. "Word could not create the work file. Check the temp environment variable"
    2. "The command cannot be performed......" "Word cannot open the existing (Normal.dot)

    Problem:
    1. Cannot save any file either with Save or Save As
    2. Sometimes cannot copy work when this happens


    What works:
    1. Uninstalling Office and then reinstalling.

    However, this only works for a short while and the problem starts again.

    What I have done:
    1. used Office Repair
    2. uninstalled all normal.dots
    3. created a cache folder as per techrepublic:
    Access the Registry Editor (Go into regedit from the command menu) and look at the caches in the following areas:

    -HKEY_current_user\software\Microsoft\Windows\Current Version\Explorer\Shell Folders

    Ensure that the "cache" file points to a valid location and drive. Change to a existing location or create one, if that was not the case. I changed the location on user shell folders (Where the problem was for me) to c:\temp to keep it simple.


    I may not have done this step correctly, but whatever I did did not make a difference.

    BL: I need to use WORD for editing. Note/Word pad only go so far.

    B. Hard Drives:
    1. Error Message: "“Windows – No Disk Exception Processing Message c0000013 Parameters 75b6bf9c …bla..bla..“.

    Problem: CD/RW is "working properly" but in fact, I can't use it (reading or writing).

    What I have not done: tried to reassign drive letters

    All of this seems to me to be a compatibility issue. The 2 likely candidates are WD My Passport external drive and a 3G modem.

    Anyway to get WORD and CD/RW back working would be greatly appreciated.

  2. #2
    Join Date
    Feb 2009
    Posts
    117

    Re: compatibility issue with WORD 2003?

    Your problem have already discussed on this forum I will suggest you to Check following forum's thread - In this discussion they have mentioned the various possible causes and solutions (personally, it sounds like it is looking for a drive that is not longer available). Hope this will help you to solve your problem.

    Windows : no disk Exception Processing Message c0000013 Parameters 75b6bf9c 4 75b6bf9

  3. #3
    Join Date
    Sep 2009
    Posts
    2

    Re: compatibility issue with WORD 2003?

    The post you reference does not help the situation.

  4. #4
    Join Date
    Jan 2009
    Posts
    1,738

    Re: compatibility issue with WORD 2003?

    Quote Originally Posted by scbfmb View Post
    The post you reference does not help the situation.
    You should try repairing your Operating System [Windows]. Many errors caused by the Operating System indicates abnormal functioning of your Windows OS. This may be due to corruption of some file due to deleting system files or virus. I would suggest a clean installing your OS again, but Repairing may work...

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