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Thread: Issue with Windows 7 64-bit and Bitdefender Total Security 2009

  1. #1
    Join Date
    Nov 2008
    Posts
    127

    Issue with Windows 7 64-bit and Bitdefender Total Security 2009

    Hi,

    Till yesterday i was compeletly satisfied with windows 7 beta version but as i installed Bitdefender Total Security 2009 but its not getting update. It error as "An error occurred during the update (Could not connect). If the problem persists, contact Bit Defender support".

    What should i do now?

  2. #2
    Join Date
    Oct 2008
    Posts
    336

    Re: Issue with Windows 7 x64 and Bitdefender Total Security 2009

    Quote Originally Posted by Abhav View Post
    Hi,

    till yesterday i was compeletly satisfied with windows 7 beta version but as i installed Bitdefender Total Security 2009 but its not getting update. It error as "An error occurred during the update (Could not connect). If the problem persists, contact Bit Defender support".

    What should i do now?
    Did you run the "weekly.exe" as Administrator? See if it works or not.

  3. #3
    Join Date
    Mar 2008
    Posts
    429

    Re: Issue with Windows 7 x64 and Bitdefender Total Security 2009

    Quote Originally Posted by Abhav View Post
    Hi,

    till yesterday i was compeletly satisfied with windows 7 beta version but as i installed Bitdefender Total Security 2009 but its not getting update. It error as "An error occurred during the update (Could not connect). If the problem persists, contact Bit Defender support".

    What should i do now?
    Hi,
    Is your Bitdefender Total Security 2009 is 64-bit compatible? I was havinf same problem with 32-bit gadgets , installed 64-bit now working fine.

  4. #4
    Join Date
    Oct 2008
    Posts
    172

    Re: Issue with Windows 7 64-bit and Bitdefender Total Security 2009

    Hi,

    I have installed Windows 7 beta(x86) on my 32-bit desktop machine and the 32-bit version of BD2009 installed and updated without a hitch.

  5. #5
    Join Date
    Aug 2009
    Posts
    1

    Re: Issue with Windows 7 64-bit and Bitdefender Total Security 2009

    Quote Originally Posted by Abhav View Post
    Hi,

    Till yesterday i was compeletly satisfied with windows 7 beta version but as i installed Bitdefender Total Security 2009 but its not getting update. It error as "An error occurred during the update (Could not connect). If the problem persists, contact Bit Defender support".

    What should i do now?
    Same issue with me.

    Solution: Right-click setup file. Run as Administrator.

  6. #6
    Join Date
    Mar 2010
    Posts
    1

    Re: Issue with Windows 7 64-bit and Bitdefender Total Security 2009

    Hi Abhab,

    As a BitDefender representative, i understand your disappointment and i am very sorry for the update issue. We have solved the problem for many of our users already and we are continuing to work relentlessly to minimize the impact, including one-on-one support to fix the issue.The majority of issues relating to the update can be resolved with our current solutions which were released over the weekend. Very few users have been affected and we have had great responses from users for the support we are providing, on both a global and an individual user level. If you have any unexpected situations, please contact our support team directly via email, chat, phone or forum. Sincerely, denisa

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