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Thread: Server 2008 KMS - Error code 0xC004F038

  1. #1
    Matt Carter Guest

    Server 2008 KMS - Error code 0xC004F038

    I am TRYING to go from Server 2003 to Server 2008, however it is frustrating.
    We have 12 KMS licenses, and I installed it on a brand new, formatted HP
    ProLiant system, x64. Standard Server 2008 X64 and it worked fine, it wanted
    to register with Microsoft to authenticate, no problem, KMS key entered,
    wait... wait.. bam, done! Excellent! Happy camper. THEN! I tried to do
    the same for ANOTHER system, which is NOT our KMS server, but a "client."
    It's the exact same hardware, it's exact in almost every way, but it's AD03
    instead of AD04 (KMS) and it doesn't like the license when I try to find it.
    I get:
    Error code 0xC004F038
    I went to: http://support.microsoft.com/kb/938450 and found:
    Symptom
    When you try to use a KMS client to activate one or more computers, you may
    receive the following error message:
    0xC004F038
    The software Licensing Service reported that the computer could not be
    activated. The count reported by your Key Management Service (KMS) is
    insufficient. Please contact your system administrator.
    Cause
    This issue may occur if the client computer count on the KMS host is not
    large enough. A minimum of 25 computers must be in the KMS pool.
    Workaround
    To work around this issue, you must add more computers to the KMS pool so
    that the KMS clients can be activated. To determine how many computers are in
    the KMS pool on the KMS host, run the following command at a command prompt:
    Slmgr.vbs -dli
    ----------------------------------
    We have 12 (TWELVE) licenses (For 2008 servers ONLY), that's ALL we can
    afford, we're not rich! I do NOT know how to get the system to take the
    license. Do I put in the KMS license Key?
    ((sidenote)) {I have tried that on a Microsoft Windows Vista SP0 Business
    x86 system (to register other KMS Vista x86 systems) and it wanted me to CALL
    Microsoft and register over the phone, the people weren't happy and wanted me
    to continue to call Microsoft to get it resolved.}

    I am just trying to figure out HOW to get these to work, IF they can work,
    and if NOT, why was my manager given a KMS license that would NOT work?

  2. #2
    Darrell Gorter[MSFT] Guest

    RE: Server 2008 KMS - Error code 0xC004F038

    The count for server is 5 not 25 so the article needs to be updated.
    But you do need 5 KMS client servers to communicate to the KMS host machine
    prior to being able to activate.
    Standard or Enterprise?
    From an elevated cmd prompt
    What is the output from the KMS host machine of slmgr -dli

    What is the output from the KMS client machine of slmgr -dli

    xx out any internal server names from the output before posting.

  3. #3
    Join Date
    Aug 2009
    Posts
    1
    I'm having the same issue. I am new to KMS and, I think my procurement guy didn't really understand what he was buying at the time. I have 2 seats of server 2008 listed in my volume license agreement. The server2008 machine that is the DC activated fine. The 2nd machine I brought online will not activate.

    Do I need to buy 3 more licenses that I don't need to be able to activate the 2nd machine to reach the requisite 5 license count for servers?

    Can I swap out the KMS license type for the old-school type of license that did not have this 5-seat limitation?

    Update -

    I went to the properties of Computer and "Changed Product Key". I put in the exact same key as the original engineer used to stage the machine. It requested activation...I clicked activate...it activated fine.

    So, does this mean that I now have two KMS host servers on the domain? Should my licensing distributor have sold KMS licenses in the first place?

    This is all very confusing.

  4. #4
    Ace Fekay [MCT] Guest

    Re: Server 2008 KMS - Error code 0xC004F038

    You'll need to post the original thread because we can't see it in the
    Microsoft public newsgroups because they expire after 90 days. Apparently
    the original is older than 90 days. Keep in mind, Techarena's newsgroup
    source are the Microsoft Newsgroups.

    So not sure what the total issue is or was, but have you contacted your
    distributor or channel partner asking this question?

  5. #5
    Frank69for2 Guest

    Re: Server 2008 KMS - Error code 0xC004F038

    I have a question. I get the same error with my 2008 SP2 box. I have
    my KMS host at SP2 and activated it. I have another 2008 SP2 server
    that says the count is insufficient. These are virtual machines. I
    check the kms box and its count is 1. SP2 is supposed to allow virtual
    machines in the count but its not working. I followed the Volume
    Activation 2.0 guide and still no luck. Any ideas??

  6. #6
    Ace Fekay [MCT] Guest

    Re: Server 2008 KMS - Error code 0xC004F038

    This area is not my forte. I would suggest and would be to your
    advantage, starting a whole new thread, give it an appropriate subject
    line, etc, so it will show up as a new thread and others will see it,
    otherwise many folks may not see your reply to an older thread. Kind of
    what I said to the other guy in this thread.

    I would like and hope that you find a resolution.

  7. #7
    Join Date
    Aug 2010
    Posts
    1

    Re: Server 2008 KMS - Error code 0xC004F038

    I get the part about 5 connections to activate office 2010 but I don't know if it's 5 concurrent connections or 5 different machines connecting . I am using server 2008r2 and have the KMS host configures and have verified that the client is getting the key from the host but the error keeps coming up and I have 2 days left to activate All my users are loging onto the terminal server does this make a difference as they are not using theier local machine to activate???????????????
    Frustrated
    Last edited by techno1; 17-08-2010 at 06:50 AM.

  8. #8
    Join Date
    Oct 2005
    Posts
    2,358

    Re: Server 2008 KMS - Error code 0xC004F038

    Quote Originally Posted by techno1 View Post
    I get the part about 5 connections to activate office 2010 but I don't know if it's 5 concurrent connections or 5 different machines connecting . I am using server 2008r2 and have the KMS host configures and have verified that the client is getting the key from the host but the error keeps coming up and I have 2 days left to activate All my users are loging onto the terminal server does this make a difference as they are not using theier local machine to activate???????????????
    Frustrated
    Microsoft KMS activation for WIndows Server 2008 requires that there be at least 5 PHYSICAL machines running Server 2008 on the network. VM's don't count toward activation limits, even VMs hosted by VMware ESX (which is what I'm dealing with) and not simply 2008's Hyper-V. So use MAK Keys. For Volume Licensing (Open) MAK keys can be requested through https://eopen.microsoft.com.

    Right click on My Computer --> Properties --> Change Product Key - enter your MAK product key and activate over the Internet, and hopefully problem will be solved.
    I'm the Proud Owner of the most dangerous weapon
    known to man kind: Human Brain

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