VSS writer issue

[Kim Seng]

Hi,

I have a Windows 2003 running clustering. It has a VSS writer issue. It is
unable to backup system state, below is the error message from Backup exec

V-79-57344-34110 - AOFO: Initialization failure on:
"\\XXXX.XXX.XXX.XXX\System?State". Advanced Open File Option used: Microsoft
Volume Shadow Copy Service (VSS).
Snapshot provider error (0xE000FED1): A failure occurred querying the Writer
status.

Check the Windows Event Viewer for details.

Writer Name: Cluster Quorum, Writer ID:
{41E12264-35D8-479B-8E5C-9B23D1DAD37E}, Last error: The VSS Writer failed.
The operation cannot be retried (0x800423f4), State: Failed during prepare
snapshot operation (8).

I have tried to run NTbackup but is also having issue.

Volume shadow copy creation: Attempt 1.
"Cluster Service Writer" has reported an error 0x800423f4. This is part of
System State. The backup cannot continue.

Error returned while creating the volume shadow copy:800423f4
Aborting Backup.

The server is running on Windows 2003 Enterprise edition and it is patched
to SP2.

Do advise.

[Edwin vMierlo [MVP]]

Why are you trying to backup a cluster quorum ?

[Kim Seng]

Hi Edwin,

I'm trying to do a system state backup and thus it includes all the VSS
writers details.

Ay advise.

[Nado]

On both Cluster Servers Windows 2003 SP2 cannot backup System State:
Event viewer has only:

End Operation: Warnings or errors were encountered.
Consult the backup report for more details.

backup.log:

"Cluster Service Writer" has reported an error 0x800423f4. This is part of System State. The backup cannot continue.

Command "vssadmin list writer" return error:

Writer name: 'Cluster Service Writer'
Writer Id: {41e12264-35d8-479b-8e5c-9b23d1dad37e}
Writer Instance Id: {f2f99318-0cb7-4745-986d-162482a18166}
State: [8] Failed
Last error: Retryable error

Could anyone help?

[Edwin vMierlo [MVP]]

what happens if you exclude the Quorum disk ?

[Kim Seng]

This is part of system state backup and it cannot be excluded.

[sathish_42]

I'm facing below issue while running the syatemstate backup so please any one help me to resolve this issue.

"Cluster Service Writer" has reported an error 0x800423f4. This is part of System State. The backup cannot continue.

Command "vssadmin list writer" return error:

Writer name: 'Cluster Service Writer'
Writer Id: {41e12264-35d8-479b-8e5c-9b23d1dad37e}
Writer Instance Id: {f2f99318-0cb7-4745-986d-162482a18166}
State: [8] Failed
Last error: Retryable error

[Kh@LnaYak]

I'm facing below issue while running the syatemstate backup so please any one help me to resolve this issue.

"Cluster Service Writer" has reported an error 0x800423f4. This is part of System State. The backup cannot continue.

Command "vssadmin list writer" return error:

Writer name: 'Cluster Service Writer'
Writer Id: {41e12264-35d8-479b-8e5c-9b23d1dad37e}
Writer Instance Id: {f2f99318-0cb7-4745-986d-162482a18166}
State: [8] Failed
Last error: Retryable error

In that case you can just go through the below thread and check out the information that has been mentioned there for solving out this issue.
The backup process may fail and a time-out error may occur in Volume Shadow Copy Service writers

[sathish_42]

Thanks for your reply, i will check and let you know

[sathish_42]

no use, already i deployed the lastest patch so servers is not accepting patch which you suggested above.

cluster services writer is came to normal after restarting the cluster service or server but again the same issue is occur while running the syatemstate backup.

Here attached backup log for your ref...

Backup Status
Operation: Backup
Active backup destination: File
Media name: "Backup9.bkf created 5/12/2012 at 12:54 AM"

Volume shadow copy creation: Attempt 1.
"Cluster Service Writer" has reported an error 0x800423f4. This is part of System State. The backup cannot continue.

Error returned while creating the volume shadow copy:800423f4
Aborting Backup.

----------------------

The operation did not successfully complete.

----------------------

[sathish_42]

Any update?

[JAMES_911]

This kind of issue can occur because of a problem with non-paged pool allocation. This problem may occur if the difference (diff) area volume is not available after startup. So what you can do is try applying this patch and see if it works - http://support.microsoft.com/kb/887827

[sathish_42]

Unable to install the suggested patch, because that is old one and getting below error while installing.

Setup has detected that the service pack version of this system is newer than the update you applying.

right now i'm using windows 2003 SP2.

already i tried a lot of ways which is collected from google. so please give me any other good idea to fix this issue.

[Simond]

Unable to install the suggested patch, because that is old one and getting below error while installing.

Setup has detected that the service pack version of this system is newer than the update you applying.

right now i'm using windows 2003 SP2.

already i tried a lot of ways which is collected from google. so please give me any other good idea to fix this issue.

Can you try to re-register the following files and see if it corrects the problem:

1. Click Start, click Run, type cmd, and then click OK.

2. Type the following commands at a command prompt. Press ENTER after you type each command.

cd /d %windir%\system32

Net stop vss
Net stop swprv
regsvr32 ole32.dll
regsvr32 oleaut32.dll
regsvr32 vss_ps.dll
vssvc /register
regsvr32 /i swprv.dll
regsvr32 /i eventcls.dll
regsvr32 es.dll
regsvr32 stdprov.dll
regsvr32 vssui.dll
regsvr32 msxml.dll
regsvr32 msxml3.dll
regsvr32 msxml4.dll

[sathish_42]

already tried but issue is not resolved