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Thread: Backup Exec failed to backup system state because of VSS issue

  1. #1
    John AM Guest

    Backup Exec failed to backup system state because of VSS issue

    Hi, Everyone,

    We have Symantec BE 11d installed at one server (Windows server 2003 std
    sp2)) and BE remote agent installed on the Exchange server. Recently BE
    failed to backup the system state for the Exchange server (Exchange server
    2003 sp2).

    The error log is as follows:
    Backup - \\exchange servver name\Microsoft Information Store\First Storage
    Group
    V-79-57344-34110 - AOFO: Initialization failure on: "\\Exchange server
    name\System?State". Advanced Open File Option used: Microsoft Volume Shadow
    Copy Service (VSS).
    VSS snapshot error. The Microsoft Volume Shaw Copy Service (VSS) snapshot
    provider selected returned: "Unexprected provider error". Ensure that all
    provider services are enabled and can be started. Check the Windows Event
    Viewer for detail.


    I did some research on the Backup Exec web site, the articles there seems
    all point to VSS issue. I saw error application logs at the Exchange server.
    Here are they:

    Event Type: Error
    Event Source: VSS
    Event Category: None
    Event ID: 12292
    Date: 11/7/2007
    Time: 12:00:43 AM
    User: N/A
    Computer: S00150
    Description:
    Volume Shadow Copy Service error: Error creating the Shadow Copy Provider
    COM class with CLSID {5fc845eb-f299-40f0-9725-34045f7ea8ba} [0x8007007e].

    For more information, see Help and Support Center at
    http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 2d 20 43 6f 64 65 3a 20 - Code:
    0008: 43 4f 52 48 57 50 57 43 CORHWPWC
    0010: 30 30 30 30 30 33 30 36 00000306
    0018: 2d 20 43 61 6c 6c 3a 20 - Call:
    0020: 43 4f 52 48 57 50 57 43 CORHWPWC
    0028: 30 30 30 30 30 32 34 32 00000242
    0030: 2d 20 50 49 44 3a 20 20 - PID:
    0038: 30 30 30 30 35 31 33 32 00005132
    0040: 2d 20 54 49 44 3a 20 20 - TID:
    0048: 30 30 30 30 37 37 30 34 00007704
    0050: 2d 20 43 4d 44 3a 20 20 - CMD:
    0058: 43 3a 5c 57 49 4e 44 4f C:\WINDO
    0060: 57 53 5c 53 79 73 74 65 WS\Syste
    0068: 6d 33 32 5c 76 73 73 76 m32\vssv
    0070: 63 2e 65 78 65 20 20 20 c.exe
    0078: 2d 20 55 73 65 72 3a 20 - User:
    0080: 4e 54 20 41 55 54 48 4f NT AUTHO
    0088: 52 49 54 59 5c 53 59 53 RITY\SYS
    0090: 54 45 4d 20 20 20 20 20 TEM
    0098: 2d 20 53 69 64 3a 20 20 - Sid:
    00a0: 53 2d 31 2d 35 2d 31 38 S-1-5-18


    Event Type: Error
    Event Source: VSS
    Event Category: None
    Event ID: 11
    Date: 11/7/2007
    Time: 12:00:43 AM
    User: N/A
    Computer: S00150
    Description:
    Volume Shadow Copy Service information: The COM Server with CLSID
    {5fc845eb-f299-40f0-9725-34045f7ea8ba} and name HWPRV cannot be started.
    [0x8007007e]

    For more information, see Help and Support Center at
    http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 2d 20 43 6f 64 65 3a 20 - Code:
    0008: 43 4f 52 48 57 50 57 43 CORHWPWC
    0010: 30 30 30 30 30 32 39 38 00000298
    0018: 2d 20 43 61 6c 6c 3a 20 - Call:
    0020: 43 4f 52 48 57 50 57 43 CORHWPWC
    0028: 30 30 30 30 30 32 34 32 00000242
    0030: 2d 20 50 49 44 3a 20 20 - PID:
    0038: 30 30 30 30 35 31 33 32 00005132
    0040: 2d 20 54 49 44 3a 20 20 - TID:
    0048: 30 30 30 30 37 37 30 34 00007704
    0050: 2d 20 43 4d 44 3a 20 20 - CMD:
    0058: 43 3a 5c 57 49 4e 44 4f C:\WINDO
    0060: 57 53 5c 53 79 73 74 65 WS\Syste
    0068: 6d 33 32 5c 76 73 73 76 m32\vssv
    0070: 63 2e 65 78 65 20 20 20 c.exe
    0078: 2d 20 55 73 65 72 3a 20 - User:
    0080: 4e 54 20 41 55 54 48 4f NT AUTHO
    0088: 52 49 54 59 5c 53 59 53 RITY\SYS
    0090: 54 45 4d 20 20 20 20 20 TEM
    0098: 2d 20 53 69 64 3a 20 20 - Sid:
    00a0: 53 2d 31 2d 35 2d 31 38 S-1-5-18

    Please help. Thank you very much in advance.
    --
    John AM

  2. #2
    John AM Guest

    RE: Backup Exec failed to backup system state because of VSS issue

    Hi, It seems no one has the similar problems. It is actually a VSS issue
    which prevent our backup program from backing up the system state of our
    Exchange server (Exchange server 2003 std sp2). I did a quick a check in this
    forum, it seems a similar thread posted in Oct, but it did not get too much
    responses either.
    --
    John AM


    "John AM" wrote:

    > Hi, Everyone,
    >
    > We have Symantec BE 11d installed at one server (Windows server 2003 std
    > sp2)) and BE remote agent installed on the Exchange server. Recently BE
    > failed to backup the system state for the Exchange server (Exchange server
    > 2003 sp2).
    >
    > The error log is as follows:
    > Backup - \\exchange servver name\Microsoft Information Store\First Storage
    > Group
    > V-79-57344-34110 - AOFO: Initialization failure on: "\\Exchange server
    > name\System?State". Advanced Open File Option used: Microsoft Volume Shadow
    > Copy Service (VSS).
    > VSS snapshot error. The Microsoft Volume Shaw Copy Service (VSS) snapshot
    > provider selected returned: "Unexprected provider error". Ensure that all
    > provider services are enabled and can be started. Check the Windows Event
    > Viewer for detail.
    >
    >
    > I did some research on the Backup Exec web site, the articles there seems
    > all point to VSS issue. I saw error application logs at the Exchange server.
    > Here are they:
    >
    > Event Type: Error
    > Event Source: VSS
    > Event Category: None
    > Event ID: 12292
    > Date: 11/7/2007
    > Time: 12:00:43 AM
    > User: N/A
    > Computer: S00150
    > Description:
    > Volume Shadow Copy Service error: Error creating the Shadow Copy Provider
    > COM class with CLSID {5fc845eb-f299-40f0-9725-34045f7ea8ba} [0x8007007e].
    >
    > For more information, see Help and Support Center at
    > http://go.microsoft.com/fwlink/events.asp.
    > Data:
    > 0000: 2d 20 43 6f 64 65 3a 20 - Code:
    > 0008: 43 4f 52 48 57 50 57 43 CORHWPWC
    > 0010: 30 30 30 30 30 33 30 36 00000306
    > 0018: 2d 20 43 61 6c 6c 3a 20 - Call:
    > 0020: 43 4f 52 48 57 50 57 43 CORHWPWC
    > 0028: 30 30 30 30 30 32 34 32 00000242
    > 0030: 2d 20 50 49 44 3a 20 20 - PID:
    > 0038: 30 30 30 30 35 31 33 32 00005132
    > 0040: 2d 20 54 49 44 3a 20 20 - TID:
    > 0048: 30 30 30 30 37 37 30 34 00007704
    > 0050: 2d 20 43 4d 44 3a 20 20 - CMD:
    > 0058: 43 3a 5c 57 49 4e 44 4f C:\WINDO
    > 0060: 57 53 5c 53 79 73 74 65 WS\Syste
    > 0068: 6d 33 32 5c 76 73 73 76 m32\vssv
    > 0070: 63 2e 65 78 65 20 20 20 c.exe
    > 0078: 2d 20 55 73 65 72 3a 20 - User:
    > 0080: 4e 54 20 41 55 54 48 4f NT AUTHO
    > 0088: 52 49 54 59 5c 53 59 53 RITY\SYS
    > 0090: 54 45 4d 20 20 20 20 20 TEM
    > 0098: 2d 20 53 69 64 3a 20 20 - Sid:
    > 00a0: 53 2d 31 2d 35 2d 31 38 S-1-5-18
    >
    >
    > Event Type: Error
    > Event Source: VSS
    > Event Category: None
    > Event ID: 11
    > Date: 11/7/2007
    > Time: 12:00:43 AM
    > User: N/A
    > Computer: S00150
    > Description:
    > Volume Shadow Copy Service information: The COM Server with CLSID
    > {5fc845eb-f299-40f0-9725-34045f7ea8ba} and name HWPRV cannot be started.
    > [0x8007007e]
    >
    > For more information, see Help and Support Center at
    > http://go.microsoft.com/fwlink/events.asp.
    > Data:
    > 0000: 2d 20 43 6f 64 65 3a 20 - Code:
    > 0008: 43 4f 52 48 57 50 57 43 CORHWPWC
    > 0010: 30 30 30 30 30 32 39 38 00000298
    > 0018: 2d 20 43 61 6c 6c 3a 20 - Call:
    > 0020: 43 4f 52 48 57 50 57 43 CORHWPWC
    > 0028: 30 30 30 30 30 32 34 32 00000242
    > 0030: 2d 20 50 49 44 3a 20 20 - PID:
    > 0038: 30 30 30 30 35 31 33 32 00005132
    > 0040: 2d 20 54 49 44 3a 20 20 - TID:
    > 0048: 30 30 30 30 37 37 30 34 00007704
    > 0050: 2d 20 43 4d 44 3a 20 20 - CMD:
    > 0058: 43 3a 5c 57 49 4e 44 4f C:\WINDO
    > 0060: 57 53 5c 53 79 73 74 65 WS\Syste
    > 0068: 6d 33 32 5c 76 73 73 76 m32\vssv
    > 0070: 63 2e 65 78 65 20 20 20 c.exe
    > 0078: 2d 20 55 73 65 72 3a 20 - User:
    > 0080: 4e 54 20 41 55 54 48 4f NT AUTHO
    > 0088: 52 49 54 59 5c 53 59 53 RITY\SYS
    > 0090: 54 45 4d 20 20 20 20 20 TEM
    > 0098: 2d 20 53 69 64 3a 20 20 - Sid:
    > 00a0: 53 2d 31 2d 35 2d 31 38 S-1-5-18
    >
    > Please help. Thank you very much in advance.
    > --
    > John AM


  3. #3
    Oli Guest

    Re: Backup Exec failed to backup system state because of VSS issue

    I have exactly the same problem on different servers...backupexec 11d
    is installed on a small business server 2003. We try to backup a
    win2k3 standard server over the network. The comand line "vssadmin
    list writers" shows no errors on the remote machine...everthing is in
    a stable state.

    I really have no idea whats going on here. BackupExec 11d runs very
    well for months...
    All solutions from the symantec knowledge base didnt help.

    kind regards, Oli



  4. #4
    Oli Guest

    Re: Backup Exec failed to backup system state because of VSS issue

    We've found out something new...it seems like the problem happens only
    on systems which are built using a slipstream CD-ROM.
    Our first test (reinstall SP2 for W2k3) works perfect. The case is
    documented at Symantec KB (07-11-14): http://seer.entsupport.symantec.com/docs/293136.htm
    regards Oli

  5. #5
    Leythos Guest

    Re: Backup Exec failed to backup system state because of VSS issue

    In article <b39e9b34-f7c0-49f8-b9e6-
    c4c37c11553d@o6g2000hsd.googlegroups.com>, mail@guenther-oliver.de
    says...
    > We've found out something new...it seems like the problem happens only
    > on systems which are built using a slipstream CD-ROM.
    > Our first test (reinstall SP2 for W2k3) works perfect. The case is
    > documented at Symantec KB (07-11-14): http://seer.entsupport.symantec.com/docs/293136.htm
    > regards Oli


    Actually, we've found a number of servers in the last two weeks where
    all backups fail, even NTBackup, and reapplying SP2 or just installing
    Sp2 on machines that were Sp1 has fixed all of them.

    --

    Leythos
    - Igitur qui desiderat pacem, praeparet bellum.
    - Calling an illegal alien an "undocumented worker" is like calling a
    drug dealer an "unlicensed pharmacist"
    spam999free@rrohio.com (remove 999 for proper email address)

  6. #6
    Join Date
    Mar 2010
    Posts
    2

    Re: Backup Exec failed to backup system state because of VSS issue

    people, it's that damn acronis causing the problem!
    you think it's gone and deleted but it isn't!
    here's the fix: http://backupchain.com/How-to-fix-vo...-provider.html


    i had this similar error btw:
    Volume Shadow Copy Service error: A critical component required by the Volume Shadow Copy service is not registered. This might happened if an error occurred during Windows setup or during installation of a Shadow Copy provider. The error returned from CoCreateInstance on class with CLSID {5fc845eb-f299-40f0-9725-34045f7ea8ba} and Name HWPRV is 0x80004002, No such interface supported

  7. #7
    michealkaan Guest

    Re: Backup Exec failed to backup system state because of VSS issue

    I have exactly the same problem on different servers. backup exec 11d is installed on a small business server 2008. We try to backup a win2k3 standard server over the network. The command line "administer list writers" shows no errors on the remote Machine. everything is in a stable state. But now i tried New Software that is starting to given the good response to my back up process on Acronis software.

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