Hi, Everyone,
We have Symantec BE 11d installed at one server (Windows server 2003 std
sp2)) and BE remote agent installed on the Exchange server. Recently BE
failed to backup the system state for the Exchange server (Exchange server
2003 sp2).
The error log is as follows:
Backup - \\exchange servver name\Microsoft Information Store\First Storage
Group
V-79-57344-34110 - AOFO: Initialization failure on: "\\Exchange server
name\System?State". Advanced Open File Option used: Microsoft Volume Shadow
Copy Service (VSS).
VSS snapshot error. The Microsoft Volume Shaw Copy Service (VSS) snapshot
provider selected returned: "Unexprected provider error". Ensure that all
provider services are enabled and can be started. Check the Windows Event
Viewer for detail.
I did some research on the Backup Exec web site, the articles there seems
all point to VSS issue. I saw error application logs at the Exchange server.
Here are they:
Event Type: Error
Event Source: VSS
Event Category: None
Event ID: 12292
Date: 11/7/2007
Time: 12:00:43 AM
User: N/A
Computer: S00150
Description:
Volume Shadow Copy Service error: Error creating the Shadow Copy Provider
COM class with CLSID {5fc845eb-f299-40f0-9725-34045f7ea8ba} [0x8007007e].
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 2d 20 43 6f 64 65 3a 20 - Code:
0008: 43 4f 52 48 57 50 57 43 CORHWPWC
0010: 30 30 30 30 30 33 30 36 00000306
0018: 2d 20 43 61 6c 6c 3a 20 - Call:
0020: 43 4f 52 48 57 50 57 43 CORHWPWC
0028: 30 30 30 30 30 32 34 32 00000242
0030: 2d 20 50 49 44 3a 20 20 - PID:
0038: 30 30 30 30 35 31 33 32 00005132
0040: 2d 20 54 49 44 3a 20 20 - TID:
0048: 30 30 30 30 37 37 30 34 00007704
0050: 2d 20 43 4d 44 3a 20 20 - CMD:
0058: 43 3a 5c 57 49 4e 44 4f C:\WINDO
0060: 57 53 5c 53 79 73 74 65 WS\Syste
0068: 6d 33 32 5c 76 73 73 76 m32\vssv
0070: 63 2e 65 78 65 20 20 20 c.exe
0078: 2d 20 55 73 65 72 3a 20 - User:
0080: 4e 54 20 41 55 54 48 4f NT AUTHO
0088: 52 49 54 59 5c 53 59 53 RITY\SYS
0090: 54 45 4d 20 20 20 20 20 TEM
0098: 2d 20 53 69 64 3a 20 20 - Sid:
00a0: 53 2d 31 2d 35 2d 31 38 S-1-5-18
Event Type: Error
Event Source: VSS
Event Category: None
Event ID: 11
Date: 11/7/2007
Time: 12:00:43 AM
User: N/A
Computer: S00150
Description:
Volume Shadow Copy Service information: The COM Server with CLSID
{5fc845eb-f299-40f0-9725-34045f7ea8ba} and name HWPRV cannot be started.
[0x8007007e]
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 2d 20 43 6f 64 65 3a 20 - Code:
0008: 43 4f 52 48 57 50 57 43 CORHWPWC
0010: 30 30 30 30 30 32 39 38 00000298
0018: 2d 20 43 61 6c 6c 3a 20 - Call:
0020: 43 4f 52 48 57 50 57 43 CORHWPWC
0028: 30 30 30 30 30 32 34 32 00000242
0030: 2d 20 50 49 44 3a 20 20 - PID:
0038: 30 30 30 30 35 31 33 32 00005132
0040: 2d 20 54 49 44 3a 20 20 - TID:
0048: 30 30 30 30 37 37 30 34 00007704
0050: 2d 20 43 4d 44 3a 20 20 - CMD:
0058: 43 3a 5c 57 49 4e 44 4f C:\WINDO
0060: 57 53 5c 53 79 73 74 65 WS\Syste
0068: 6d 33 32 5c 76 73 73 76 m32\vssv
0070: 63 2e 65 78 65 20 20 20 c.exe
0078: 2d 20 55 73 65 72 3a 20 - User:
0080: 4e 54 20 41 55 54 48 4f NT AUTHO
0088: 52 49 54 59 5c 53 59 53 RITY\SYS
0090: 54 45 4d 20 20 20 20 20 TEM
0098: 2d 20 53 69 64 3a 20 20 - Sid:
00a0: 53 2d 31 2d 35 2d 31 38 S-1-5-18
Please help. Thank you very much in advance.
--
John AM
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