Hello
Here it looks like the hpzui4wm.dll is either is causing the crash or
something else it the culprit.
Today morning at 9:02 AM Spooler crashed and generated the dump as follows,
Event Type: Error
Event Source: Service Control Manager
Event Category:None
Event ID: 7031
Date: 10/15/2007
Time: 9:02:34 AM
User: N/A
Computer:
Description:The Print Spooler service terminated unexpectedly. It has done
this 1 time(s). The following corrective action will be taken in 0
milliseconds: No action.
Dump Location: C:\Documents and Settings\All Users\Documents\DrWatson
Workaround: Start/Restart the Print Spooler Service
Recommendations: Remove 3rd party print processors / Monitors
http://support.microsoft.com/kb/260142
http://support.microsoft.com/kb/246838
Analysis Summary
Type Description Recommendation
Error WARNING - DebugDiag was not able to locate debug symbols for
hpzui4wm.dll, so the information below may be incomplete.
In user.dmp the assembly instruction at hpzui4wm!DllGetClassObject+1af2c0 in
C:\WINNT\system32\spool\DRIVERS\W32X86\3\hpzui4wm.dll from Hewlett-Packard
Corporation has caused an access violation exception (0xC0000005) when trying
to read from memory location 0x0f768238 on thread 93
Please follow up with the vendor Hewlett-Packard Corporation for
C:\WINNT\system32\spool\DRIVERS\W32X86\3\hpzui4wm.dll
Faulting Thread
Faulting Module Information
Report for user.dmp
Type of Analysis Performed Crash Analysis
Machine Name
Operating System Windows 2000
Number Of Processors 4
Process ID 388172
Process Image C:\WINNT\system32\spoolsv.exe
Thread 93 - System ID 507544
Function Source
hpzui4wm!DllGetClassObject+1af2c0
hpzui4wm!DllGetClassObject+f78
PS5UI!Ordinal283+3445
PS5UI!DrvPopulateFilterServices+3850d
PS5UI!DrvPopulateFilterServices+386ec
PS5UI!DrvPopulateFilterServices+38c6a
PS5UI!DrvPopulateFilterServices+38cc4
PS5UI!Ordinal270+229
PS5UI!Ordinal270+4ac
PS5UI!DrvQueryJobAttributes+60
SPOOLSS!GetJobAttributes+6c
hpzpp4wm!EnumPrintProcessorDatatypesW+9566
hpzpp4wm!EnumPrintProcessorDatatypesW+f4e
hpzpp4wm!PrintDocumentOnPrintProcessor+6d
localspl!SplCloseSpooler+1e1d
localspl!SplCloseSpooler+193c
KERNEL32!BaseThreadStart+52
HPZUI4WM!DLL
In user.dmp the assembly instruction at hpzui4wm!DllGetClassObject+1af2c0 in
C:\WINNT\system32\spool\DRIVERS\W32X86\3\hpzui4wm.dll from Hewlett-Packard
Corporation has caused an access violation exception (0xC0000005) when trying
to read from memory location 0x0f768238 on thread 93
Module Information
Image Name: C:\WINNT\system32\spool\DRIVERS\W32X86\3\hpzui4wm.dll Symbol
Type: Export
Base address: 0x4f480000 Time Stamp: Tue Feb 13 22:52:09 2007
Checksum: 0x0032320b Comments:
COM DLL: True Company Name: Hewlett-Packard Corporation
ISAPIExtension: False File Description:
ISAPIFilter: False File Version: 61.063.461.42
Managed DLL: False Internal Name:
VB DLL: False Legal Copyright: © 1996-2006 Hewlett-Packard Co.
Loaded Image Name: hpzui4wm.dll Legal Trademarks:
Mapped Image Name: Original filename:
Module name: hpzui4wm Private Build:
Single Threaded: False Product Name: HP UI
Module Size: 3,228.00 KBytes Product Version: 61.063.461.42
Symbol File Name: hpzui4wm.dll
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