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Thread: growing system volume information folder

  1. #1
    MrMac Guest

    growing system volume information folder

    The system volume information folder has 82 objects and is over 64 gig of
    files. How can this be corrected. files cannot be copyied to another drive,
    deleted, or selected for backup with ntbackup. the drive has less than 1gig
    of space left.


  2. #2
    Sean Cai [MSFT] Guest

    RE: growing system volume information folder

    Hello,

    Thank you for posting in the Microsoft newsgroup!

    From your post, my understanding on this issue is: your system volume
    information folder is eating up HDD spaces. If I have misunderstood your
    problem, please let me know.

    The system restore could be the cause of this issue. However, since you
    posted in the server newsgroup, I assumed your problem occurred on a server
    platform, thus, we can eliminate the possibility of system restore. If
    however this is not the case, please let me know.

    Can you tell me the contents of the folder, so that I can do some further
    research. A screen-shot of the folder or the output of the command dir are
    both fine.

    I also found many similar issues which are caused by Veritas Backup Exec
    (as well as NetBackup). Please check whether you've installed these
    software packages.

    I'm looking forward to your reply.

    Best Regards,

    Sean Cai, MCSE2000
    Microsoft Online Support

    Get Secure! - www.microsoft.com/security
    =====================================================
    When responding to posts, please "Reply to Group" via your newsreader so
    that others may learn and benefit from your issue.
    =====================================================
    This posting is provided "AS IS" with no warranties, and confers no rights.


  3. #3
    MrMac Guest

    RE: growing system volume information folder

    Yes this is on a server. The server is using ntbackup.exe and Veritas Backup
    Exec 10.1D.

    message reads:
    Error Deleting file or folder
    Cannot delete
    {e29ec0c9-df79-11db-8dd8-001143da3c89}-{3808876b-c176-4e48-b7ae-04046e6cc752}: Access is denied.
    Make sure the disk is not full or write-protected and that the file in not
    currently in use.

    The folder contains 82 entries and 45.9 GB

    "MrMac"


    "Sean Cai [MSFT]" wrote:

    > Hello,
    >
    > Thank you for posting in the Microsoft newsgroup!
    >
    > From your post, my understanding on this issue is: your system volume
    > information folder is eating up HDD spaces. If I have misunderstood your
    > problem, please let me know.
    >
    > The system restore could be the cause of this issue. However, since you
    > posted in the server newsgroup, I assumed your problem occurred on a server
    > platform, thus, we can eliminate the possibility of system restore. If
    > however this is not the case, please let me know.
    >
    > Can you tell me the contents of the folder, so that I can do some further
    > research. A screen-shot of the folder or the output of the command dir are
    > both fine.
    >
    > I also found many similar issues which are caused by Veritas Backup Exec
    > (as well as NetBackup). Please check whether you've installed these
    > software packages.
    >
    > I'm looking forward to your reply.
    >
    > Best Regards,
    >
    > Sean Cai, MCSE2000
    > Microsoft Online Support
    >
    > Get Secure! - www.microsoft.com/security
    > =====================================================
    > When responding to posts, please "Reply to Group" via your newsreader so
    > that others may learn and benefit from your issue.
    > =====================================================
    > This posting is provided "AS IS" with no warranties, and confers no rights.
    >
    >


  4. #4
    Sean Cai [MSFT] Guest

    RE: growing system volume information folder

    Hello,

    Veritas BackupExec creates temporary files in the System Volume Information
    folder, which are NOT purged after a job completion, regardless of the job
    status at completion (finished, incomplete, cancelled).

    I found the following solution in our database, since I haven't Veritas
    BackupExec in my environment, I couldn't test it. Please read the steps
    carefully (especially step 7,8,9).

    Server (BackupExec installed ON server):
    ---------------------
    1. Restart all Backup Exec services using net stop and net start commands
    (service names listed below in script sample)
    2. Wait about 5 minutes, the System Volume Information folder should empty
    3. Open a new text document, this will be our script to prevent this
    behavior
    4. Write the following into the script (it must be in this order if using
    the script or with the manual net stop/start) commands:
    net stop BackupExecJobEngine
    net stop BackupExecRPCService
    net stop BackupExecAgentAccelerator
    net stop BackupExecNamingService
    net stop BackupExecDeviceMediaService
    net stop BackupExecAgentBrowser
    net start BackupExecJobEngine
    net start BackupExecRPCService
    net start BackupExecAgentAccelerator
    net start BackupExecNamingService
    net start BackupExecDeviceMediaService
    net start BackupExecAgentBrowser
    5. Save this script as a cmd or bat file (I would use cmd) to the local
    drive
    6. Open Veritas Backup program
    7. Modify backup job properties to run this script as a post backup job
    task so it will be ran after all backup jobs complete. If more than one job
    is running in a given night, you will be best to modify the last job to run
    that night to use the script as a post task
    8. On the pre/post tab, mark the box to allow the script to run on 'Backup
    server only' or whatever the option may read on the given version of Veritas
    9. Save the new backup job settings

    Hope my reply could help you fix the problem.

    Best Regards,

    Sean Cai, MCSE2000
    Microsoft Online Support

    Get Secure! - www.microsoft.com/security
    =====================================================
    When responding to posts, please "Reply to Group" via your newsreader so
    that others may learn and benefit from your issue.
    =====================================================
    This posting is provided "AS IS" with no warranties, and confers no rights.


  5. #5
    MrMac Guest

    RE: growing system volume information folder

    This did not solve the problem, the server is running remote client service
    and the Veritas backup program is running on a wokstation equiped with a tape
    drive. Any additional references would be helpfull.

    "Mac"

    "Sean Cai [MSFT]" wrote:

    > Hello,
    >
    > Veritas BackupExec creates temporary files in the System Volume Information
    > folder, which are NOT purged after a job completion, regardless of the job
    > status at completion (finished, incomplete, cancelled).
    >
    > I found the following solution in our database, since I haven't Veritas
    > BackupExec in my environment, I couldn't test it. Please read the steps
    > carefully (especially step 7,8,9).
    >
    > Server (BackupExec installed ON server):
    > ---------------------
    > 1. Restart all Backup Exec services using net stop and net start commands
    > (service names listed below in script sample)
    > 2. Wait about 5 minutes, the System Volume Information folder should empty
    > 3. Open a new text document, this will be our script to prevent this
    > behavior
    > 4. Write the following into the script (it must be in this order if using
    > the script or with the manual net stop/start) commands:
    > net stop BackupExecJobEngine
    > net stop BackupExecRPCService
    > net stop BackupExecAgentAccelerator
    > net stop BackupExecNamingService
    > net stop BackupExecDeviceMediaService
    > net stop BackupExecAgentBrowser
    > net start BackupExecJobEngine
    > net start BackupExecRPCService
    > net start BackupExecAgentAccelerator
    > net start BackupExecNamingService
    > net start BackupExecDeviceMediaService
    > net start BackupExecAgentBrowser
    > 5. Save this script as a cmd or bat file (I would use cmd) to the local
    > drive
    > 6. Open Veritas Backup program
    > 7. Modify backup job properties to run this script as a post backup job
    > task so it will be ran after all backup jobs complete. If more than one job
    > is running in a given night, you will be best to modify the last job to run
    > that night to use the script as a post task
    > 8. On the pre/post tab, mark the box to allow the script to run on 'Backup
    > server only' or whatever the option may read on the given version of Veritas
    > 9. Save the new backup job settings
    >
    > Hope my reply could help you fix the problem.
    >
    > Best Regards,
    >
    > Sean Cai, MCSE2000
    > Microsoft Online Support
    >
    > Get Secure! - www.microsoft.com/security
    > =====================================================
    > When responding to posts, please "Reply to Group" via your newsreader so
    > that others may learn and benefit from your issue.
    > =====================================================
    > This posting is provided "AS IS" with no warranties, and confers no rights.
    >
    >


  6. #6
    Sean Cai [MSFT] Guest

    RE: growing system volume information folder

    Hello,

    Sorry for the delay. I wasn't in the office in the past a few days.

    If the files are stored in {3808876b-c176-4e48-b7ae-04046e6cc752} folder.
    You can remove them after stopped the Volume shadow copy service. I also
    suggest you to contact Veritas for help.

    Best Regards,

    Sean Cai, MCSE2000
    Microsoft Online Support

    Get Secure! - www.microsoft.com/security
    =====================================================
    When responding to posts, please "Reply to Group" via your newsreader so
    that others may learn and benefit from your issue.
    =====================================================
    This posting is provided "AS IS" with no warranties, and confers no rights.


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