ntbackup fails with insufficient memory error 8017

[sipstake@yahoo.co.uk]

Hi, I have been having problems with Windows Server 2003's ntbackup
program. I have tried every group and microsoft site I can find to
solve the problem but to no avail.

I am basically trying to do a daily backup to a set of 4mm DDS4 tapes.
I don't want it to care what is ont he tapes already, but write over
them nightly.

My server is a Dell Poweredge 2600 with 512MB Ram, 36GB HD (Raid5) with
a PVT100 DDS4 Tape drive running Windows 2003. It is up to date with
all the Windows Updates (as of 22/3/5). I also intalled Microsoft's
828402 hotfix, which made no difference.

The tapes are less than 6 months old, the tape drive has been cleaned
using the provided head cleaner :-


My backup script is as follows:-

start /wait rsm.exe refresh /lf"4mm dds"
C:\WINDOWS\system32\ntbackup.exe backup "@C:\Documents and
Settings\Administrator\Local Settings\Application
Data\Microsoft\Windows NT\NTBackup\data\bccnbackup.bks" /d "Set created
10/03/2005 at 15:43" /v:yes /r:no /rs:no /hc:on /m normal /j
"bccnbackup" /l:f /p "4mm DDS" /um

This works usually when the tape is free, but produces this log when it
has already been used and is in the 4mm DDS pool:-

Backup log:-
==================================================
Backup Status
Operation: Backup
Active backup destination: 4mm DDS
Media name: "Media created 22/03/2005 at 11:52"


Error: Insufficient memory available.
The operation was ended.
Backup completed on 22/03/2005 at 11:53.
Directories: 0
Files: 0
Bytes: 0
Time: 1 second

Error: C: is not a valid drive, or you do not have access.


----------------------

The operation did not successfully complete.

----------------------

==========================================================

In Event viewer I have error 8017, 8001, 8019. As I mentioned earlier,
I installed the recommended hotfix 828402, but this did nothing. I also
upgraded my tape drive's driver and firmware.

The strange thing is, the backup seems to work when the media is
allocated as 'free'. Now my understanding is that the /um switch is
supposed to tell the program to use any media in the drive.

I've seen many posts with these errors, but no real solutions, please
help!!!!

[Jerold Schulman]

See tip 5961 and lin in the 'Tips & Tricks' at http://www.jsiinc.com to
deallocate the mounted tape just after the refresh.

You could also write a free media label after the deallocate, though that should no be necessary.
RSM freemedia /PF:%media%

I believe I also saw this error before I applied 817688.

[cklauder]

Check the Security permissions on the Media Pools in Removealble Storage. Make sure that the account used for backup job has apprpriate permissions to the backup media pool.

Thanks

[Kenact]

I just started getting the same message on a job that's been running for well
over a year with the same account and the privileges on the account haven't
been changed. Can anyone tell me why my job stopped working all of a sudden.

[Andrias]

In my case, the cause of this problem was the driver of HP LTO Ultrium.
I used HP driver version 1.4.0.0 and 1.0.5.2.
These drivers failed to activate RSM.

I changed the driver to MS version 5.2.3790.0,after that it was fixed.
This driver is in the installation cd of Windows 2003 standard.