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Thread: After Windows update, email not working, cannot install DNS Server

  1. #1
    Join Date
    Oct 2011
    Posts
    1

    After Windows update, email not working, cannot install DNS Server

    Hi

    Newbie question. We've got a website hosted on a Windows 2003 server. Last week, it stopped sending out emails. I checked our hosting, seems there was a Windows update. We did not update it, and the hosting company claims they do not do updates. But who updated it is irrelevant, point is, the website stopped communicating (ie sending out auto confirmation emails). And of course, we don't have any support. So here I am.

    IP Config gives me this:
    Windows IP Configuration

    Host Name . . . . . . . . . . . . : S15357030
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Peer-Peer
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Ethernet adapter venet0:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Parallels Virtual Network Adapter
    Physical Address. . . . . . . . . : 00-FF-5C-A1-CC-00
    DHCP Enabled. . . . . . . . . . . : No
    IP Address. . . . . . . . . . . . : 87.106.106.6
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . : 192.168.74.73
    DNS Servers . . . . . . . . . . . : 87.106.135.251
    195.20.224.234
    195.20.224.99

    When I try to ping google, or any other website, I get 'could not find host'. Something is not working and I'm assuming it's DNS related.

    So, when I go to Manage your Server>Add or Remove a Role, I can see Active Directory, DNS and DHCP server is not installed. When I try to install both the DNS and DCHP servers, I get an error 'sysocmgr.exe - Bad Image' 'The application or DLL ....netoc.dll is not a valid Windows image. Please check this against your installation diskette'.

    From reading several forum entries, I assume I need these (at least the DNS server) to change DNS settings to get the emails sending again?

    I can see the emails sitting in the mailroot/queue, so something is causing them not to be sent. I just need to get the emails sending out again, which would fix the issues on our website: when auto confirmation email is sent, order process is complete. Without that email, our system displays an error.

    Any help would be much appreciated.
    Thanks
    Soni

  2. #2
    Join Date
    Mar 2011
    Posts
    466

    Re: After Windows update, email not working, cannot install DNS Server

    Read the below link for more info. Sysocmgr.exe is a service in Windows server which allows you to add and remove Windows Component. This service is corrupted because of which you are not able to configure DNS and DCHP servers. You might need replace this service. It happens that due to improper updates the services gets corrupted. Replace the same and again install DNS and DCHP servers.

    Sysocmgr.exe tool you can add or remove Windows components.

    Troubleshooting error messages that you receive when you try to send and receive e-mail in Outlook and Outlook Express

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