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Thread: win2k8 how to install 32 and 64 bit printer drivers

  1. #1
    Peter Dickason Guest

    win2k8 how to install 32 and 64 bit printer drivers

    We have a x64 Windows 2008 server with printer drivers installed for 64 bit
    clients. I see instructions how to install the 32 bit counterpart that you
    have to connect with a client and install from there. Seems kinda
    convoluted but I followed the instructions regardless. I am using my
    Windows 2008 32 bit computer to connect to the 64 bit server. I add the
    printer then go into Properties and select Additional drivers under Sharing.
    I try to check the x86 box but I get the error "Unable to install HP
    LaserJKet 4250 PCL5, x86, Type 3 - User Mode driver. This operation is not
    supported." I didn't think it was right that to install a printer driver
    you have to use a completely different computer but I couldn't find any
    direct instructions how to install both drivers. How do I accomplish this?

  2. #2
    Alan Morris [MSFT] Guest

    Re: win2k8 how to install 32 and 64 bit printer drivers

    I am assuming you are using the drivers included in Server 2008?

    You do not have to use a 32 bit machine to install the 32 bit inbox drivers
    but it is easier for most people since you will not be prompted for the
    drivers.

  3. #3
    Meinolf Weber [MVP-DS] Guest

    Re: win2k8 how to install 32 and 64 bit printer drivers

    INSTALL additional drivers to 64 or 32bit systems.
    --------------------------------------------------------------------------------
    1). The driver names must match. HP Color LaserJet 9500 PCL6 driver is not
    the same driver as HP Color LaserJet 9500 PCL 6. HP has figured this out
    but I do know that they will release a Universal driver for a device on x64
    just to have support. It will work for the device but it's not the same driver
    as the HP Color LaserJet 3800.

    2) Install the cross platform drivers for the print server OS. I know you
    are looking for 32bit drivers for XP but install the 32bit drivers for Server
    2003 or Server 2008. Most vendors have written install infs for a specific
    operating system and quite frankly when we change things how drivers are
    installed in the OS, those older infs cannot be used on the new OS.

    3) Read the prompt for media dialogs. The first thing that is required is
    the vendor inf, the next is the path to ntprint.inf of the OS architecture,
    if unidrv.dll or pscript5.dll are in the same path great, if not , that's
    the next path. If the driver inf is working correctly, the next path is the
    first path for the driver files. If the driver files are in a different
    directory, you will need to specify this path.
    If you extract the complete file set to the same location, you can work
    around the multiple prompts.

  4. #4
    Peter Dickason Guest

    Re: win2k8 how to install 32 and 64 bit printer drivers

    That's what I was trying to do but I was not successful in finding or
    installing the drivers from the Win2k8 x32 DVD. If I knew where they were
    located on the DVD I could just enter that path when installing the 32bit
    driver. How is that done?

  5. #5
    Peter Dickason Guest

    Re: win2k8 how to install 32 and 64 bit printer drivers

    The drivers I'm trying to install are the native drivers. I haven't gotten
    to the third party drivers yet. I want to get the process down first.

    Where is the driver path on the Win2k8 DVD?

  6. #6
    Meinolf Weber [MVP-DS] Guest

    Re: win2k8 how to install 32 and 64 bit printer drivers

    Some printer drivers are not included in windows, you have to use the vendor
    drivers. After installing windows all river files a re on the local machine,
    so no need to add the installation disk, if windows doesn't find drivers
    you have to use the original ones.

  7. #7
    Peter Dickason Guest

    Re: win2k8 how to install 32 and 64 bit printer drivers

    I don't understand. What do you mean I have to use the original ones?

    I'm trying to install a HP LaserJet 4250 PCL 5 which I selected fron the
    list of native drivers. It installs the 64 bit driver and I have a printer.
    So I go to the Sharing tab of the printer and select "Additional Drivers..."
    Then I place a check by "x86 Type 3 - User Mode" which it states for
    installed as "No". I click OK and a dialog box comes up asking Please
    provide a printer driver. I insert the Windows 2008 32-bit version DVD and
    tell it to copy files from D:\ but it is not successful. I receive the
    message "There is no printer driver for the requested environment at 'D:\'.
    What am I doing wrong?

  8. #8
    Alan Morris [MSFT] Guest
    The drivers are not included on the DVD in a format that the setup functions
    can use. You must install the driver from a machine running 32bit Vista or
    Server 2008. When the OS is installed, all the driver included in the OS
    are staged to the driver store. These files are located in
    \windows\system32\driverstore\filerepository. I normally share out this
    directory for my x64 print servers. The print driver files are in the
    prn??01.xxxxxxx directories (?? is a two letter abbreviation for the vendor,
    HP CA, BR ....). You will also need to point to ntprintxxxx located in the
    same path.

    When using a 32bit Vista machine, the spooler will query the local driver
    store for the files and you should never be prompted for a file location
    since the files are sitting on the hard drive.

  9. #9
    Peter Dickason Guest

    Re: win2k8 how to install 32 and 64 bit printer drivers

    Thanks. I have no vista computers so I will copy it from my x32 Windows
    2008 server.

    I have two problems now. First is this new convoluted explorer doesn't
    provide me with the correct subdirectory format in the address bar. It just
    brings up a bunch of nicey nicey junk which I cannot copy from and is
    unusable. How do I correct the address bar to show the correct subdirectory
    format.

    Second problem I ran into because of the first problem. In the "Please
    provide a printer driver" dialog box, I enter
    \\ip.of.32bitserver\filerepository\ and click Browse. It only brings me
    into the local computer's \SYSTEM32 directory. I could not get it to browse
    that remote share. I'm guessing this is some sort of new security thing so
    how do I get rid of that too?

    That's what I was trying to do originally but only with a 32 bit Win2k8
    server. (see first post) I received the message "Unable to install HP
    LaserJet 4250 PCL5, x86, Type 3 - User Mode driver. This operation is not
    supported."

  10. #10
    Peter Dickason Guest

    Re: win2k8 how to install 32 and 64 bit printer drivers

    Ok got around the second problem and was finally able to browse the remote
    computer for the driver and got it installed. I didn't think I was typing
    anything in wrong but must have. So now I'm happy.

    But how do I revert back to the real address line in explorer? And how come
    when I do a net use from the command prompt, that the drive does not show up
    in exeplorer. I type in net use and the only mapped drive I see is the one
    I mapped manually. Not all the ones I have mapped and can see from
    Explorer? Is that a 64-bit thing, or a Windows 2008 thing? Is there any
    way to fix that too? I can map a drive much faster with a command prompt
    faster than I can through the wizard so that's my process of choice.

    As you can tell this is our first Win2k8 experience.

  11. #11
    Alan Morris [MSFT] Guest

    Re: win2k8 how to install 32 and 64 bit printer drivers

    It's why I actually like Server Core, most stuff is faster at the command
    line. I am not expert for shell questions

    That said check the Folder Options to change settings.

    Start
    Run
    C:\ [ENTER]
    <ALT>t
    Folder Options

    How many print queues on the server?

    How many clients will be using the server?

    How many print drivers do you have installed?

    SP2 is out you need to be running this build. If you cannot due to company
    policies there are at least 3 hotfixes you should apply to the print server.

  12. #12
    Join Date
    Nov 2009
    Posts
    1

    Re: win2k8 how to install 32 and 64 bit printer drivers

    Alan,
    Can you provided any help in sharing a 64-bit windows 2008 fax (in fax server role) so that 32-bit Windows 2003 terminal server client machine can fax through it?

    Absolutely kicking my butt.

    Thanks,
    Terry Cole

  13. #13
    Alan Morris [MSFT] Guest

    Re: win2k8 how to install 32 and 64 bit printer drivers

    I try to stay clear of fax. I think it some impedement but I know this
    guy....


    Yes. 32-bit clients are supported for 64 bit WS08 Fax
    Server. As the customer is saying, 32 bit drivers should be
    installed on the server.





    The following is the procedure to install cross architecture
    drivers
    :

    i. Right click on the Fax printer in "Printers" page and share
    the
    fax
    printer.

    ii. Click on 'Additional Drivers' and select the architecture for
    which
    you want to install fax printer drivers for.

    iii. It will prompt for a Setup information file (Inf file) .

    iv. Copy the
    %windir%\system32\DriverStore\FileRepository\prnms002.inf_*
    from a machine of the architecture which you are trying to install.

    v. Select the prnms002.inf from the share just copied. (this is
    the
    fax
    printer driver installation INF).

    vi. This should successfully install the necessary cross
    architecture
    Fax
    printer drivers in the server.

    vii. Check for the presence of the installed architecture
    in %windir%\system32\spool\drivers\ directory.

  14. #14
    Join Date
    Oct 2010
    Posts
    1

    Re: win2k8 how to install 32 and 64 bit printer drivers

    ok, this thread is already a bit stale (but my problem isn't) :

    automated installing of additional x86 print drivers for Client OS's on a Win2008 R2 Server

    - when I do this through printer properties -> sharing -> additional drivers -> everything works fine. But we are managing >6'000 network printers, so we try to autmate everything. Is there a way to automate the installation of additional drivers?
    I tried (without success)
    - c:\windows\system32\Printing_Admin_Scripts\en-US\prndrvr.vbs
    - printui.dll (commandline)
    - Prnadmin.dll (vbscript over sysWow64)
    - WMI_PrinterDriver (addPrintDriver method)
    - (no I didn't try Autoit, and I won't)
    - and I couldn't google any leads

    all the above techniques try to actually install the drivers (in contrast to host the drivers for client OS's).

    My workaround would be to pre-install the drivers on the clients to avoid prompts, but we have so many different printmodels to manage that I'm not yet willing to give up.

    ...so my last hope would be Alan Morris... if you're out there: Cheers from Switzerland

    regards, Thomas

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