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Thread: Vist 64 bit problem with HP Scanjet 4050 Scanner

  1. #1
    David Levine Guest

    Vist 64 bit problem with HP Scanjet 4050 Scanner

    I have a Scanjet G4050. I am running HP's Solution Center Software which
    uses the HP Scan software ("hpqscnvw.exe").
    I am running Windows Vista Home Premium 64 Bit with 6GB of RAM, Intel Core
    2Quad Q6700, Nvidia GFORCE 8600GT, Norton Internet Security.
    I just got the computer and the scanner in April 2008 and it appears that
    document scanning works.
    However, the scanner software crashes when I try to scan multiple 35MM film
    negatives. The G4050 has a TMA that holds five strips of negatives with six
    frames each. It especially crashes when scanning Black and White 35MM
    negatives (256 Gray scale).
    The error message is first "hpqscnvw has stopped working" and then "An
    unexpected internal error has occurred. Click OK to close the program and
    then try one of the following..."
    Windows Event viewer says the faulting module is "ntdll.dll" which is one of
    the core WIdnows Kernels I believe.
    I have uninstalled all imaging software and reinstalled the latest,
    installed the tablet pc patch, and spent time with HP's imaging helpdesk.
    They can offer no solution and say it is a Vista problem.
    My own guess is that it has something to with the 64 bit and 6GB of RAM. The
    scanning software appears to put the images into short-term memory and as
    that cache builds up, somehow either Windows or the HP software is not
    handling the memory correctly, so the app freezes.
    I had a different problem with Google Earth (which I found out does not
    support 64 bit apps) and in reading up on the issue
    I noticed that the problem I encountered with GE is due to GE not
    recognizing the memory in a 64 bit configuration.
    So, I wonder if
    1) Vista 64 bit is having problems allocating memory for the HP scanner
    software or;
    2) if the HP scanning software is having trouble with the short-term memory
    3) the HP scanning software and solution center software is, in fact, not
    Vista 64 bit compatible (which is not what HP says)
    4) something else
    Does anyone have any ideas?

  2. #2
    Cari \(MS-MVP\) Guest

    Re: Vist 64 bit problem with HP Scanjet 4050 Scanner

    I'd probably put my $s on #3 but the easiest way to tell is to remove some
    of the RAM (to make it 3gb or less) and see how the scanner performs with
    the maximum amount of RAM a 32-bit Vista PC is able to read and use.

    Please let us know what happens.

  3. #3
    David Levine Guest

    Re: Vist 64 bit problem with HP Scanjet 4050 Scanner

    Cari- Yes, it was in fact due to the HP software the drives the scanner - I
    am working with their developers. it is a bug with respect to how it scans
    Black & White Images and has nothing to do with Windows...

  4. #4
    john p sheppard Guest

    Re: Vist 64 bit problem with HP Scanjet 4050 Scanner

    Similar issue with scanning multiple photos using the APF with a scanjet
    5530. First picture scans, second picture loads, and then when you click
    "accept" the program freezes. Clicking "cancel" does nothing. Using
    Solution set software as well. I have gone through the drill of
    uninstalling software, clearing out registry, reinstalling clean, etc.
    No luck.

    john p sheppard

  5. #5
    Rodney1944 Guest

    Re: Vist 64 bit problem with HP Scanjet 4050 Scanner

    a quick fix for the scanner is install a usb 1.1 hub and
    run the scanner off it. there is a timing issue with the 64 bit
    and the data is coming too fast for the scanner to handle it.
    after I installed my hub the scanner worked along with the paper port


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